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Author: Kathy L. Middleton Publisher: Bloomsbury Publishing USA ISBN: Category : Language Arts & Disciplines Languages : en Pages : 173
Book Description
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.
Author: Kathy L. Middleton Publisher: Bloomsbury Publishing USA ISBN: Category : Language Arts & Disciplines Languages : en Pages : 173
Book Description
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.
Author: Lysa TerKeurst Publisher: Thomas Nelson ISBN: 1400205867 Category : Religion Languages : en Pages : 273
Book Description
Are you tired of living with the stress of an overwhelmed schedule and aching with the sadness of an underwhelmed soul? Do you find yourself unable to say no even when you should? Are you stuck under the weight of endless demands and responsibilities? The good news is: it doesn't have to be this way. In The Best Yes, New York Times bestselling author Lysa TerKeurst guides you through the insightful lessons she's learned about what it means to live out the purpose that God has in store for you. Lysa demonstrates the incredible power of two words--yes and no--and the way that these simple, daily decisions can shape the story of our lives. Lysa has learned firsthand that there's a big difference between saying yes to everyone and saying yes to God. Drawing from applicable scriptures and her own personal experiences, Lysa teaches us that if we know and believe that God has a plan for each of us, we'll live it out--serving as living proof of His never-ending grace and kindness. Throughout The Best Yes, Lysa will give you the practical tools you need to: Stop people-pleasing by embracing a biblical understanding of love Escape the guilt of disappointing others by learning the secret of the small no Overcome the agony of hard choices by grounding your decisions in wisdom Grow closer to God as you sharpen your own discernment Learn to be intentional with your time, your choices, and yourself Incorporate the Best Yes as a filter for your daily decision making If we take time to slow down and rise above the rush of the world's endless demands, we can rest assured that God's wisdom will help us make decisions that will still be good tomorrow. No matter what season of life you find yourself in, you deserve the chance to make decisions that bring out the best you.
Author: United States. Congress. House. Committee on Post Office and Post Roads Publisher: ISBN: Category : Postal savings banks Languages : en Pages : 110
Author: Rodolfo Dufo-López Publisher: MDPI ISBN: 3039361848 Category : Technology & Engineering Languages : en Pages : 188
Book Description
Standalone (off-grid) renewable energy systems supply electricity in places where there is no access to a standard electrical grid. These systems may include photovoltaic generators, wind turbines, hydro turbines or any other renewable electrical generator. Usually, this kind of system includes electricity storage (commonly lead-acid batteries, but also other types of storage can be used). In some cases, a backup generator (usually powered by fossil fuel, diesel or gasoline) is part of the hybrid system. The modelling of the components, the control of the system and the simulation of the performance of the whole system are necessary to evaluate the system technically and economically. The optimization of the sizing and/or the control is also an important task in this kind of system.
Author: Ruediger Bachmann Publisher: Elsevier ISBN: 0128234768 Category : Business & Economics Languages : en Pages : 876
Book Description
Handbook of Economic Expectations discusses the state-of-the-art in the collection, study and use of expectations data in economics, including the modelling of expectations formation and updating, as well as open questions and directions for future research. The book spans a broad range of fields, approaches and applications using data on subjective expectations that allows us to make progress on fundamental questions around the formation and updating of expectations by economic agents and their information sets. The information included will help us study heterogeneity and potential biases in expectations and analyze impacts on behavior and decision-making under uncertainty. - Combines information about the creation of economic expectations and their theories, applications and likely futures - Provides a comprehensive summary of economics expectations literature - Explores empirical and theoretical dimensions of expectations and their relevance to a wide array of subfields in economics
Author: Kathy L. Middleton
Author: Kathy L. Middleton
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Author: North Carolina. Department of Labor and Printing
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Author: 
Author: Lysa TerKeurst
Author: United States. Congress. House. Committee on Post Office and Post Roads
Author: 
Author: Rodolfo Dufo-López
Author: Ruediger Bachmann