Fierce Conversations (Revised and Updated) PDF Download

Author: Susan Scott
Publisher: Penguin
ISBN: 9780425193372
Category : Self-Help
Languages : en
Pages : 324

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Book Description
Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

Author: Joseph Grenny
Publisher: McGraw Hill Professional
ISBN: 1260474194
Category : Business & Economics
Languages : en
Pages : 332

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Book Description
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Author: Rob Kendall
Publisher: Watkins Media Limited
ISBN: 1780289170
Category : Business & Economics
Languages : en
Pages : 241

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Book Description
Whatever your job you need to communicate with others, as even when your intentions are sound, the impact of a bad conversation can be highly destructive. If people in your work community form a negative opinion of you, they stop properly listening. Rob explains how and why your career success can depend so much on good communication at work. Each chapter is short and self-contained, focusing on a specific topic with clear steps for action and a key lesson. As in Blamestorming, there is a cast of characters placed in a variety of situations in which they experience conversations go wrong. Using five simple 'warning signs' to watch out for Rob explains how the characters could change the way they speak and listen in order to achieve a positive outcome.

Author: Douglas Stone
Publisher: Penguin
ISBN: 1101496762
Category : Psychology
Languages : en
Pages : 351

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Book Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Author: Larry Reynolds
Publisher: Troubador Publishing Ltd
ISBN: 1784624292
Category : Business & Economics
Languages : en
Pages : 120

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Book Description
This practical book will help you to master the key conversations you need to create a high performing team where people love to work. Do you manage a team of people? Do you want some useful tips for getting your people to deliver consistently great results? This practical book will help you to master the key conversations you need to create a high performing team. This book doesn’t just tell you what to do – it shows you the practical steps you can take to make a habit of courageous conversations at work. Courageous Conversations provides steps on how to deliver great feedback, set clear, properly resourced objectives, build trust, motivate even the most disengaged staff, lead problem-solving conversations that deliver measurable and positive progress, and coach people for higher levels of performance. It also explains when and where you should use courageous conversations. Whether you want to tackle the under-performers, engage the high performers, or help everyone in the team to find more fulfilment at work, Courageous Conversations is the book for you.

Author: Nick Cowley
Publisher:
ISBN: 9781909623712
Category : Business & Economics
Languages : en
Pages : 224

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Book Description
Research shows that successful businesses are those where employees are really engaged - how do they achieve this? Complex organisation initiatives or something more personal? In today's world of work we have forgotten a simple truth: the power of authentic, two-way, human conversations to build relationships, trust, and engagement. This book comes from 30 years of learning from world-class organisations, tried and tested leadership coaching techniques and emergent thinking on neuroscience and employee behaviour. The result is a simple guide to why, when and how to hold five critical conversations with people you manage. 5 Conversations will help the reader to dramatically improve trust, relationships, motivation and performance at work; build a better business by developing successful relationships; engage their personnel.

Author: Roberta Chinsky Matuson
Publisher: Kogan Page Publishers
ISBN: 1398601314
Category : Business & Economics
Languages : en
Pages : 229

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Book Description
WINNER: Independent Press Award 2022 - Career Are you avoiding an uncomfortable conversation at work? If you're an executive or a team leader, strengthening your organization's ability to have difficult conversations is necessary and worth the discomfort. The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.

Author: Tim Baker
Publisher: Springer
ISBN: 1137534184
Category : Business & Economics
Languages : en
Pages : 125

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Book Description
Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.

Author: Kerry Patterson
Publisher: McGraw Hill Professional
ISBN: 0071772200
Category : Business & Economics
Languages : en
Pages : 287

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Book Description
The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Author: Tim Parks
Publisher: Yale University Press
ISBN: 0300215363
Category : Literary Collections
Languages : en
Pages : 321

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Book Description
Cover -- Half Title -- Title -- Copyright -- Contents -- Introduction -- Charles Dickens -- Feodor Dostoevsky: Crime or Punishment -- Thomas Hardy -- Anton Chekhov -- James Joyce -- Samuel Beckett -- Georges Simenon -- Muriel Spark -- Philip Roth -- J. M. Coetzee -- Julian Barnes -- Colm Tóibín -- Geoff Dyer -- Peter Stamm -- Graham Swift -- Dave Eggers -- Haruki Murakami -- Peter Matthiessen -- Stieg Larsson -- E. L. James -- Acknowledgments -- Credits -- Index of Names -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Y -- Z