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Author: James R. Brennan Publisher: McGraw Hill Professional ISBN: 9780070075672 Category : Business & Economics Languages : en Pages : 370
Book Description
A comprehensive overview of the warranty process including warranty principles, types, requirements, analyses, negotiation and implementation. The book's focus is on warranty usage in the commercial and military sector with the goal of ensuring quality, failure-free repair product delivery. Performance guarentees are covered along with warranty legislation including: Federal Trade Commission Improvement Act; Uniform Commercial Code; and Military Weapon System Warranties.
Author: James R. Brennan Publisher: McGraw Hill Professional ISBN: 9780070075672 Category : Business & Economics Languages : en Pages : 370
Book Description
A comprehensive overview of the warranty process including warranty principles, types, requirements, analyses, negotiation and implementation. The book's focus is on warranty usage in the commercial and military sector with the goal of ensuring quality, failure-free repair product delivery. Performance guarentees are covered along with warranty legislation including: Federal Trade Commission Improvement Act; Uniform Commercial Code; and Military Weapon System Warranties.
Author: David S. Jaffe Publisher: Craftsman Book Company ISBN: 9780867186123 Category : Construction contracts Languages : en Pages : 0
Book Description
Profit from the legal wisdom of the National Association of Home Builders staff attorneys. They have researched hundreds of warranty issues for NAHB members and wrote Warranties for Builders and Remodelers to help inform and protect builders and remodelers. Learn how to properly use warranties to market your services while protecting yourself and your business from liabilities.
Author: Baris Soyer Publisher: Psychology Press ISBN: 9781859419434 Category : Business & Economics Languages : en Pages : 360
Book Description
For centuries, warranties have played a significant role in the law of marine insurance and have recently sparked debate on a national and international level after calls for reform. This second edition includes a more involved analysis of law reform as well as a discussion of the recent proposals of the Australian Law Reform Commission. Soyer lucidly analyzes the legal remedy available when a marine insurance warranty is breached as well as setting out the current law on marine insurance warranties. This new edition also includes: a new section on the impact of the International Ship and Port Facility Security Code (ISPS Code) reference to numerous decisions recently handed down by the courts eg. HIH Casualty and General Insurance Ltd. v. New Hampshire Co. and Agapitos v. Agnew (No. 2) a more in-depth discussion of the position in other commonwealth jurisdictions, specially Australia and Canada.
Author: Marlin U. Thomas Publisher: CRC Press ISBN: 1000654095 Category : Business & Economics Languages : en Pages : 214
Book Description
Our modern view of quality is a multifaceted conglomeration of probability, planning, and perception. Although warranties are important first as an estimate and then as a measurement of reliability, most books on reliability and quality relegate the topic of warranties to a single chapter. Today's engineering student needs an integrated view that c
Author: D. N. Prabhakar Murthy Publisher: Springer Science & Business Media ISBN: 9781852339333 Category : Technology & Engineering Languages : en Pages : 328
Book Description
The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.
Author: United States. Congress. House. Committee on Interstate and Foreign Commerce. Subcommittee on Commerce and Finance Publisher: ISBN: Category : Warranty Languages : en Pages : 200
Author: Wallace Blischke Publisher: CRC Press ISBN: 9780824789558 Category : Technology & Engineering Languages : en Pages : 958
Book Description
Covering product warranties, this work offers comprehensive examinations of fundamental concepts and furnishes detailed, immediately applicable results. It sets out to bridge the gap between theory and practice, and integrates the research of various disciplines that study warranty, illustrating all basic consumer warranty options.
Author: Matti Kurvinen Publisher: John Wiley & Sons ISBN: 1119239702 Category : Computers Languages : en Pages : 403
Book Description
Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.
Author: D. N. Prabhakar Murthy Publisher: Springer Science & Business Media ISBN: 1846282586 Category : Technology & Engineering Languages : en Pages : 311
Book Description
The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.
Author: James R. Brennan
Author: James R. Brennan
Author: David S. Jaffe
Author: Baris Soyer
Author: Baris Soyer
Author: Marlin U. Thomas
Author: D. N. Prabhakar Murthy
Author: United States. Congress. House. Committee on Interstate and Foreign Commerce. Subcommittee on Commerce and Finance
Author: Wallace Blischke
Author: Matti Kurvinen
Author: D. N. Prabhakar Murthy