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Author: Buff Hirko Publisher: American Library Association ISBN: 9780838908761 Category : Education Languages : en Pages : 174
Book Description
Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.
Author: Buff Hirko Publisher: American Library Association ISBN: 9780838908761 Category : Education Languages : en Pages : 174
Book Description
Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.
Author: Pamela J. Morgan Publisher: ISBN: 9781555706432 Category : Language Arts & Disciplines Languages : en Pages : 0
Book Description
Using paraprofessionals to answer reference questions is a great way to expand your library¿s reference reach while getting the most value out of your staff. But how do you begin training them? What training materials should be used? What skills should be taught? How important is the reference interview for paraprofessionals? What are the pros and cons of using paraprofessionals in this manner? Morgan answers these and other questions in a new edition of this bestselling book. Revised and updated to include basic and advanced skills using both print and electronic resources, this volume includes modules on government information, international and corporate information, statistics, medical and health information, and more. This guide will help you prepare paraprofessionals for the issues frontline library staff face on a daily basis. Once you¿ve trained them, you can turn again to the book for tips and strategies on evaluation and supplemental training. If your library has catalogers, students, newly hired staff, or other staff members with untapped potential, this book is for you.
Author: Laura Saunders Publisher: ISBN: 9781946011091 Category : Academic libraries Languages : en Pages : 389
Book Description
"This open access textbook offers a comprehensive introduction to instruction in all types of library and information settings. Designed for students in library instruction courses, the text is also a resource for new and experienced professionals seeking best practices and selected resources to support their instructional practice. Organized around the backward design approach and written by LIS faculty members with expertise in teaching and learning, this book offers clear guidance on writing learning outcomes, designing assessments, and choosing and implementing instructional strategies, framed by clear and accessible explanations of learning theories. The text takes a critical approach to pedagogy and emphasizes inclusive and accessible instruction. Using a theory into practice approach that will move students from learning to praxis, each chapter includes practical examples, activities, and templates to aid readers in developing their own practice and materials."--Publisher's description.
Author: Beth Thomsett-Scott Publisher: American Library Association ISBN: 1555708994 Category : Language Arts & Disciplines Languages : en Pages : 171
Book Description
Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor...
Author: Stacey Kimmel Publisher: CRC Press ISBN: 9780789020451 Category : Language Arts & Disciplines Languages : en Pages : 214
Book Description
A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site
Author: Julie L. Globokar Publisher: SAGE Publications ISBN: 1412993563 Category : Social Science Languages : en Pages : 138
Book Description
A survival guide companion for students beginning their first online or hybrid class Introduction to Online Learning introduces first-time distance learners to the realities of Web-based education and serves as the most comprehensive, practical guide to achieving success when facing online-specific barriers as well as common academic hurdles. Written by an experienced instructor, this invaluable aid shows students how to overcome challenges related to e-mail communication, technological catastrophes, staying organized on a daily basis, and more. Students learn to take advantage of the unique resources available for those enrolled in internet-based programs and to make the most of their Web-based educational experience by tailoring it to their personal strengths, needs, and learning styles. Key Features The author provides clear explanations of how to tailor research, writing, and citing sources to the online classroom, as well as when citations are necessary Concrete, original examples link the text to students′ personal experiences; illustrations vividly bring material to life Screenshots and excerpts from online syllabi help students navigate their first course requirements Examples of appropriate discussion board interaction aid students in progressing in their course with confidence Self-assessments guide students in determining individual learning styles and levels of preparedness The open-access student study site includes first-person testimonials and advice from online students and instructors, links to relevant Web sites and resources, and self-quizzes. Intended Audience This groundbreaking supplement is a must-have for any student enrolled in an online course or degree program, or for students enrolled in hybrid courses including a mix of online and classroom learning.
Author: Primary Research Group Publisher: Primary Research Group Inc ISBN: 1574402749 Category : Language Arts & Disciplines Languages : en Pages : 187
Book Description
The 186-page study presents results of an exhaustive questionnaire about virtual reference services answered by more than 50 academic, public and special libraries covering issues such as budgets, software and services use, consortia membership, partnerships, library staff time consumed, number of reference questions answered, time taken to provide responses, and the tracking of reference answers and the development of a reference database. The study also looks at reference question & answer delivery vehicles such as web forms, instant messaging, email, phone, Facebook, Twitter, Skype and more. The report also looks at the various costs of virtual reference – telecommunications, manpower, technology and equipment and at how libraries are using and safeguarding their reference response databases.
Author: Buff Hirko
Author: Buff Hirko
Author: Pamela J. Morgan
Author: Laura Saunders
Author: Beth Thomsett-Scott
Author: 
Author: 
Author: Joelle E. Pitts
Author: Stacey Kimmel
Author: Julie L. Globokar
Author: Primary Research Group