Author: Kathleen E. SteinPublisher: Transportation Research Board
ISBN: 0309068037
Category : Highway planning
Languages : en
Pages : 115
Book Description
Using Customer Needs to Drive Transportation Decisions
Author: Kathleen E. SteinPublisher: Transportation Research Board
ISBN: 0309068037
Category : Highway planning
Languages : en
Pages : 115
Book Description
Project to Develop a Mechanism to Measure Customer Satisfaction with Products and Services of the Department
Author: How Airports Measure Customer Service Performance
Author: Lois S. KramerPublisher: Transportation Research Board
ISBN: 0309271002
Category : Transportation
Languages : en
Pages : 103
Book Description
"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
AASHTO Maintenance Manual for Roadways and Bridges
Author: Kenneth A. BrewerPublisher: AASHTO
ISBN: 1560513764
Category : Bridges
Languages : en
Pages : 373
Book Description
Public Benefits of Highway System Preservation and Maintenance
Author: Andrew C. LemerPublisher: Transportation Research Board
ISBN: 0309070074
Category : Bridges
Languages : en
Pages : 57
Book Description
TRB's National Cooperative Highway Research Program (NCHRP) Synthesis 330: Public Benefits of Highway System Preservation and Maintenance examines the current practices for identifying, measuring, and articulating the public benefits of highway system maintenance and operation, and of communicating those benefits that are understandable and meaningful to stakeholders--road users, elected officials, and others who have an interest in the system's performance.
21st Century Leadership and Management Techniques for State DOTs
Author: Toliver J. BrownPublisher: AASHTO
ISBN: 1560514388
Category : Business & Economics
Languages : en
Pages : 101
Book Description
This final report presents the results of the literature review and three surveys, describes the design, methodologies, and outcomes of the pilot workshop, offers recommendations based on the survey research and workshop outcomes for supporting and accelerating leadership development for transportation CEOs, and presents a guide designed to assist new CEOs in determining how to perform their role effectively.
Freight-demand Modeling to Support Public-sector Decision Making
Author: Cambridge SystematicsPublisher: Transportation Research Board
ISBN: 0309155134
Category : Business & Economics
Languages : en
Pages : 67
Book Description
"This report presents an evaluation of possible improvements in freight demand models and other analysis tools and provides a guidebook to assist model developers in implementing these improvements. The report is especially valuable for its findings of general satisfaction with methods available to support freight planning, but concerns with the data available to support that planning. As such, the report focuses on ways to use existing data to develop data inputs for the model, showing that existing and readily available data can be used to develop the inputs required by freight models. The report will enable decision makers at a range of geographical levels to improve the usability of freight demand models."--Pub. desc.
Report
Author: Elements Needed to Create High Ridership Transit Systems
Author: TranSystems CorporationPublisher: Transportation Research Board
ISBN: 0309098858
Category : CD-ROMs
Languages : en
Pages : 137
Book Description
"TRB's Transit Cooperative Research Program (TCRP) Report 111: Elements Needed to Create High-Ridership Transit Systems explores the strategies used by transit agencies to create high ridership. The report includes case studies that focus on the internal and external elements that contributed to successful ridership increases and examines how the transit agencies influenced or overcame internal and external challenges to increase ridership. The report includes a companion interactive CD-ROM that contains a database of individual transit agency ridership strategies linked to the strategies and examples presented in the report. The CD-ROM also contains a brochure that outlines the key elements identified in this report for increasing and sustaining ridership." -- publisher's website.
Refocusing Transportation Planning for the 21st Century
Author: National Research Council (U.S.). Transportation Research BoardPublisher: Transportation Research Board
ISBN: 9780309071239
Category : Transportation
Languages : en
Pages : 356
Book Description
Two conferences on Refocusing Transportation Planning for the 21st Century were held in 1999 following passage of the Transportation Equity Act for the 21st Century (TEA-21). The first conference focused on the identification of key trends, issues, and general areas of research. The results of Conference I, which produced stand-alone products, were used as input for Conference II. The second conference had the specific objective of producing research problem statements. Its mission was to review the results of the first conference by developing these statements. Conference II produced a number of detailed research statements that form the basis for the National Agenda for Transportation Planning Research. The proceedings of both conferences are presented in this report.