User-centered Libraries and Information Services PDF Download

Author: K. G. B. Bakewell
Publisher:
ISBN: 9780861763245
Category : Information services
Languages : en
Pages : 55

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Author: Callan Bignoli
Publisher: American Library Association
ISBN: 0838949789
Category : Language Arts & Disciplines
Languages : en
Pages : 20

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Book Description
In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of “why?” Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities. Taking an interconnected and specific approach to planning for and strengthening the library environment as a whole, their book discusses why libraries should embrace change as a fundamental part of library life; explores how to harness rapid change to provide more responsive, user-centered library service; addresses the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies; presents both a comprehensive overview of library technologies as well as related team and change management advice, all grounded in user experience principles; shows how the concepts of sustainability and flexibility apply to physical space planning and design, from furniture selection and arrangement to infrastructure; and provides sound guidance on project management, problem solving, preparing for future challenges, personal reflection and self-care, and other leadership topics.

Author: Meredith A. Butler
Publisher: Psychology Press
ISBN: 9781560246169
Category : Academic libraries
Languages : en
Pages : 276

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Book Description
How do we begin to assess the impact of economic, technological, demographic, and management trends in our environment and understand the long term implications? How can administrators, managers and information professionals take advantage of these trends? How can librarians empower staff and change organizational hierarchies to create more responsive and rewarding environments? How do we restructure organizations to make them more learning- and student-centered and more responsive to the needs of new clienteles? These are just a few of the questions addressed in Libraries as User-Centered Organizations, which examines organizational change from the point of view that academic institutions are experiencing a paradigm shift in the definition of their mission, their focus, and their activities. As librarians move into a new paradigm of library as gateway and connector, they must also shift their focus from the information product to the user of information. This profound change in vision is explored in this book through the concept of user-centeredness, a focus on the habits, needs, desires, dislikes, abilities, and preferences of the user. Libraries as User-Centered Organizations explores a variety of important aspects of organizational change including: leadership styles sustaining and expanding staff empowerment and creativity collaboration between libraries and computer centers creating multicultural organizations remolding the library science educational structure organizational change in professional associations Libraries as User-Centered Organizations looks at current trends affecting higher education, research libraries, professional education for librarians, professional associations, and publishing from the point of view of some of the leaders in these fields and offers readers a context for viewing organizational change. The book is of particular assistance to library administrators and educators engaged in planning for change and rethinking operations and services.

Author: Kenneth Graham Barnett Bakewell
Publisher:
ISBN:
Category : Information services
Languages : en
Pages : 250

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Author: Cinthya M. Ippoliti
Publisher: Bloomsbury Publishing USA
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 210

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Book Description
Tap into the tools, techniques, and resources necessary for enhancing the freshman library experience by utilizing this how-to guide that applies an innovative approach to literacy and library instruction for college freshmen. In recent years, educators have begun to realize the importance of learner-centered programs as pivotal in the academic success of students transitioning from high school to college. This practical guide provides you with detailed plans for designing user-centered literacy and library instruction in your higher education institution—regardless of size. The handbook covers a vast range of learning situations, technologies, and assessment strategies to suit most any environment. Written by seasoned information literacy and instruction librarians, this book addresses the challenges frequently encountered in library-based programs, including staffing deficits, faculty support, effective advocacy of program to campus constituents, and professional burn-out. Real-life examples from a variety of institutions illustrate successful methods for handling spacing, programming, curriculum design, outreach, training, and assessment, among other areas. Included worksheets, handouts, and further readings give you everything you need to create, grow, and sustain a user-based library instruction program.

Author: Carole George
Publisher: Elsevier
ISBN: 1780631901
Category : Language Arts & Disciplines
Languages : en
Pages : 245

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Book Description
Targeted at Library and Information Science (LIS) professionals, this book concentrates on usability evaluation methods used to design usable and user-centered library websites. Aimed at the practitioner, it is a practical guide to methods that are used to gather information from potential users that shape the design of the website based on an interactive design process. From planning the study to writing the report, this book guides the reader through the process of usability evaluation using examples from the author's experience with usability evaluation of library interfaces. It describes usability techniques, procedures, report writing, and design changes that lead to a user-centered interface. - A concise, practical guide to completing usability evaluation methods with an emphasis on creating user-centered library websites - Includes examples that draw on the author's practical experience with usability evaluation - Useful guidelines to creating participant recruitment letters, scripts, thank you notes, and forms illustrated with practical examples

Author: K. G. B. Bakewell
Publisher: Burns & Oates
ISBN:
Category : History
Languages : en
Pages : 312

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Book Description
Aims to encourage the development of libraries and information services which meet the needs of the user, and to promote the application of management methods which put users first. This edition has been substantially revised, and also contains practical management advice for other professions.

Author: Michele Crump
Publisher: Elsevier
ISBN: 1780633238
Category : Business & Economics
Languages : en
Pages : 223

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Book Description
Meeting the Needs of Student Users in Academic Libraries surveys and evaluates the current practice of learning commons and research services within the academic library community in order to determine if these learning spaces are functioning as intended. To evaluate their findings, the authors examine the measurement tools that libraries have used to evaluate usage and satisfaction, including contemporary anthropological studies that provide a more detailed view of the student's approach to research. The book takes a candid look at these redesigns and asks if improvements have lived up to expectations of increased service and user satisfaction. Are librarians using these findings to inform the evolution and implementation of new service models, or have they simply put a new shade of lipstick on the pig? - Takes an honest look at learning commons in academic libraries and discusses what is working and what is not - Explores behind the statistics as to why users come to the library; does the librarians' concept of 'the library as place' match user perception? - Looks at the anthropology of the user to gauge satisfaction with the services and space provided by the library via recent survey findings

Author: Sandra Hirsh
Publisher: Rowman & Littlefield
ISBN: 153810301X
Category : Language Arts & Disciplines
Languages : en
Pages : 609

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Book Description
This second edition of Information Services Today: An Introduction demonstrates the ever-changing landscape of information services today and the need to re-evaluate curriculum, competency training, and one’s personal learning network in order to stay abreast of current trends and issues, and more significantly, remain competent to address the changing user needs of the information community. Specifically, the book • provides a thorough introduction, history, and overall state of the field, • gives a diverse and global perspective of what it means to be a library and information professional today, • addresses why information organizations and information and technological literacy are more important today than ever before, • discusses how technology has influenced the ways that information professionals provide information resources and services in today’s digital environment, • highlights current issues and trends and provides expert insight into emerging challenges, innovations, and opportunities for the future, and, • identifies career management strategies and leadership opportunities in the information profession. The new edition features chapter updates to address changes in information services, introducing new topics such as strategic planning, change management, design thinking, advocacy, and data management and analysis, and includes new contributing authors. The book begins with an overview of libraries and their transformation as information and technological hubs within their local and digital communities. It covers the various specializations within the field – emphasizing the exciting yet complex roles and opportunities for information professionals in a variety of information environments. With that foundation in place, it presents the fundamentals of information services, delves into management skills needed by information professionals today, and explores emerging issues related to the rapid development of new technologies. The book addresses how libraries and information centers serve different kinds of communities, highlighting the unique needs of increasingly diverse users and how information organizations and information professional’s work to fulfill those needs. This book provokes discussion, critical thinking, and interaction to facilitate the learning process. The content and supplemental materials – discussion questions, rich sets of online accessible materials, multimedia webcast interviews featuring authors from this book discussing the trends and issues in their respective areas, and chapter presentation slides for use by instructors – give readers the opportunity to develop a deeper understanding of and engagement with the topics. Additionally, this book recognizes the broad range of environments that people with Master of Library and Information Science (MLIS) degrees work in, which include both libraries and other information environments. Thus, this book does not only focus on libraries, but instead encompasses ALL kinds of information organizations.

Author: Kenneth Whittaker
Publisher: Library Association Publishing (UK)
ISBN:
Category : Education
Languages : en
Pages : 152

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Book Description
This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service development, users and user-centred service, types of service, the service chain, staff, types of libraries and the non-library based information service scene. The arguments are rehearsed for and against charging for services and there is a chapter on service evaluation. The problem of setting priorities is considered and the author ends with a look at the future of the library-based service.