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Author: Peter Lyle DeHaan Publisher: Rock Rooster Books ISBN: Category : Reference Languages : en Pages : 227
Book Description
WARNING: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid other academics who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative technologies, bypassing their answering service. Telephone answering services have reacted in various ways, such as mergers and acquisitions, pursuing niches, or expanding their businesses’ scope. The conventional wisdom is that there will always be a need for the human interaction which an answering service provides. It further assumes that answering services will serve fewer clients and generate less revenue unless steps are taken to increase their reach or obtain non-traditional clients. Previous research has recommended becoming a call center to better tap and capitalize on the needs of an emerging non-traditional client base. The findings of this research effort determined there were the essential elements which should be present for a telephone answering service to transition into a call center. Additionally, there were five items which are common industry dilemmas to be addressed. An inventory of significant call center characteristics was also developed. Most importantly, several areas of focus were advanced.
Author: Peter Lyle DeHaan Publisher: Rock Rooster Books ISBN: Category : Reference Languages : en Pages : 227
Book Description
WARNING: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid other academics who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative technologies, bypassing their answering service. Telephone answering services have reacted in various ways, such as mergers and acquisitions, pursuing niches, or expanding their businesses’ scope. The conventional wisdom is that there will always be a need for the human interaction which an answering service provides. It further assumes that answering services will serve fewer clients and generate less revenue unless steps are taken to increase their reach or obtain non-traditional clients. Previous research has recommended becoming a call center to better tap and capitalize on the needs of an emerging non-traditional client base. The findings of this research effort determined there were the essential elements which should be present for a telephone answering service to transition into a call center. Additionally, there were five items which are common industry dilemmas to be addressed. An inventory of significant call center characteristics was also developed. Most importantly, several areas of focus were advanced.
Author: Peter Lyle DeHaan Publisher: Rock Rooster Books ISBN: Category : Self-Help Languages : en Pages : 100
Book Description
Live a life that sticks! Sticky Living challenges us to make every moment matter and leave a legacy that lasts beyond our careers…and our lives. While work is important, it only accounts for a fraction of our lives. Embrace the significance of family, relationships, and non-work time in creating a fulfilling life that sticks. Through chapters on family, attitude, celebration, busyness, and more, discover practical advice and wisdom to help navigate life’s complexities with intentionality and purpose. From money management to social media use, from forgiveness to community engagement, Sticky Living provides a roadmap for living a life that lasts and impacts others positively. Join Peter Lyle DeHaan on a journey to transform your daily interactions, habits, and mindset to cultivate meaningful relationships and build a legacy that goes beyond work and career. Sticky Living is a must-read for anyone seeking to make a difference in the world and create lasting connections that matter most. Take the next step towards a life that sticks with Sticky Living. Get your copy today.
Author: Peter Lyle DeHaan Publisher: Peter DeHaan Publishing Inc ISBN: 194808211X Category : Business & Economics Languages : en Pages : 109
Book Description
Do you want to own a telephone answering service? Would you like a nice double-digit profit every month? A mature answering service can do that for you. That’s the good news. The bad? If you don’t do it right, it could be the worst decision of your life. You could lose your shirt. Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service industry. He’s owned, managed, bought, and merged answering services. He’s also an industry writer and publisher. And he worked as a consultant. In this essential book, you’ll discover: - The precise steps to set yourself up for success - Key shortcuts to minimize risk - The secrets that will make you become profitable faster - How to avoid the surprising mistakes most answering service startups make - If your personality fits this high-risk, high-reward industry You’ll learn about equipment, cash flow, and managing a team. And you’ll discover a sound growth strategy, how to make the startup phase as short as possible, and the specific methods of thriving answering service companies. If you’re considering starting a telephone answering service, this indispensable guide is a must read. Buy How to Start a Telephone Answering Service today and dive into this exciting industry.
Author: Hao Sun Publisher: Peter Lang ISBN: 9783039111756 Category : Foreign Language Study Languages : en Pages : 274
Book Description
The aim of this volume is to fill a long-recognised gap in communication, discourse and culture studies by providing descriptions and analyses of Chinese institutional interactions in various settings. This book contributes on the one hand to the latest developments of discourse studies with insights into the analysis of Chinese institutional interactions. On the other hand, this volume serves as a valuable resource for readers who intend to become acquainted with Chinese culture and institutional discourse. This volume contains contributions by some of the leading scholars in the field of Chinese discourse analysis. The contributions examine Chinese institutional interactions in various settings, including business negotiations, courtroom interactions, medical consultations, survey interviews, and business telephone calls.
Author: United States. Congress. House. Committee on the Judiciary. Subcommittee on Civil and Constitutional Rights Publisher: ISBN: Category : Abortion services Languages : en Pages : 696
Author: Madeline Bodin Publisher: CRC Press ISBN: 1040160662 Category : Computers Languages : en Pages : 234
Book Description
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Author: Andrew Waite Publisher: CRC Press ISBN: 1040158870 Category : Computers Languages : en Pages : 467
Book Description
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Author: Peter Lyle DeHaan
Author: Peter Lyle DeHaan
Author: Peter Lyle DeHaan
Author: Peter Lyle DeHaan
Author: Hao Sun
Author: Lawrence F. Wolper
Author: Bernard Spolsky
Author: 
Author: United States. Congress. House. Committee on the Judiciary. Subcommittee on Civil and Constitutional Rights
Author: Madeline Bodin
Author: Andrew Waite