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Author: Susan Nash Publisher: How To Books Ltd ISBN: 9781857035964 Category : Business & Economics Languages : en Pages : 164
Book Description
It takes ten times as much investment to obtain business from a new customer as it does to generate more revenue from existing customers. This practical guide advises companies and organizations on how to implement a customer service strategy that should keep customers coming back. It presents case studies, research findings, quizzes and checklists to help companies re-evaluate their own customer care and retention policies.
Author: Christian Grönroos Publisher: Jossey-Bass ISBN: Category : Business & Economics Languages : en Pages : 320
Book Description
Gronroos (international and industrial marketing, Swedish School of Economics and Business Administration in Finland) examines the nature of market-oriented management and analyzes the impact that service- dominated competition has had and will continue to have on management thinking and decision making. He includes practical advice on how to cope with specific situations relative to the consumptive process. Annotation copyrighted by Book News, Inc., Portland, OR
Author: Michael J. Himes Publisher: Paulist Press ISBN: 1616432691 Category : Religion Languages : en Pages : 215
Book Description
This basic and engaging theology of God, human relationships and service assists readers in reflecting more faithfully and more theologically on their own lives, particularly if they are involved in pastoral ministry or service projects.
Author: Jill Dyché Publisher: John Wiley & Sons ISBN: 1118046471 Category : Business & Economics Languages : en Pages : 358
Book Description
"Customers are the heart of any business. But we can't succeed if we develop only one talk addressed to the 'average customer.' Instead we must know each customer and build our individual engagements with that knowledge. If Customer Relationship Management (CRM) is going to work, it calls for skills in Customer Data Integration (CDI). This is the best book that I have seen on the subject. Jill Dyché is to be complimented for her thoroughness in interviewing executives and presenting CDI." -Philip Kotler, S. C. Johnson Distinguished Professor of International Marketing Kellogg School of Management, Northwestern University "In this world of killer competition, hanging on to existing customers is critical to survival. Jill Dyché's new book makes that job a lot easier than it has been." -Jack Trout, author, Differentiate or Die "Jill and Evan have not only written the definitive work on Customer Data Integration, they've made the business case for it. This book offers sound advice to business people in search of innovative ways to bring data together about customers-their most important asset-while at the same time giving IT some practical tips for implementing CDI and MDM the right way." -Wayne Eckerson, The Data Warehousing Institute author of Performance Dashboards: Measuring, Monitoring, and Managing Your Business Whatever business you're in, you're ultimately in the customer business. No matter what your product, customers pay the bills. But the strategic importance of customer relationships hasn't brought companies much closer to a single, authoritative view of their customers. Written from both business and technicalperspectives, Customer Data Integration shows companies how to deliver an accurate, holistic, and long-term understanding of their customers through CDI.
Author: National Geographic Publisher: Disney Electronic Content ISBN: 1426222688 Category : Biography & Autobiography Languages : en Pages : 96
Book Description
Compiled from hours of interviews drawn from the eponymous National Geographic documentary, this inspiring book from world-renowned infectious disease specialist Anthony Fauci shares the lessons that have shaped the celebrated doctor's life philosophy, offering an intimate view of one of the world's greatest medical minds as well as universal advice to live by. Before becoming the face of the White House Coronavirus Task Force and America's most trusted doctor, Dr. Anthony Fauci had already devoted three decades to public service. Those looking to live a more compassionate and purposeful life will find inspiration in his unique perspective on leadership, expecting the unexpected, and finding joy in difficult times. With more than three decades spent combating some of the most dangerous diseases to strike humankind-- AIDS, Ebola, COVID-19--Dr. Fauci has worked in daunting professional conditions and shouldered great responsibility. The earnest reflections in these pages offer a universal message on how to lead in times of crisis and find resilience in the face of disappointments and obstacles. Filled with inspiring words of wisdom, this profound book will offer readers a concrete path to a bright and hopeful future. Editor's Note: Dr. Anthony Fauci had no creative control over this book or the film on which it is based. He was not paid for his participation, nor does he have any financial interest in the film or book release.
Author: Charna Halpern Publisher: Meriwether Publishing ISBN: 9781566080033 Category : Improvisation (Acting) Languages : en Pages : 164
Book Description
The 'Harold', an innovative improvisational tool, helped many actors on the road to TV and film stardom, including George Wendt (Norm on Cheers). Now it is described fully in this new book for would-be actors and comics. The 'Harold' is a form of competitive improv involving 6 or 7 players. They take a theme suggestion from the audience and 'free associate' on the theme into a series of rapid-fire one-liners that build into totally unpredictable skits with hilarious results. The 'Harold' is a fun way to 'loosen up' and learn to think quickly, build continuity, develop characterisations and sharpen humour.
Author: Neil Strauss Publisher: ISBN: 9781782110972 Category : Dating (Social customs) Languages : en Pages : 0
Book Description
SOCIOLOGY: FAMILY & RELATIONSHIPS. NO MORE GAMES. IT'S TIME FOR THE TRUTH. Neil Strauss made a name for himself advocating freedom, sex and opportunity as the author of The Game. Then he met the woman who forced him to question everything. Neil's search for answers took him from Viagra-laden free-love orgies to sex addiction clinics, from cutting-edge science labs to modern-day harems, and, most terrifying of all, to his own mother. What he discovered changed everything he knew about love, sex, relationships and, ultimately, himself. The Truth may have the same effect on you.
Author: Susan Nash Publisher: How To Books Ltd ISBN: 9781857035964 Category : Business & Economics Languages : en Pages : 164
Book Description
It takes ten times as much investment to obtain business from a new customer as it does to generate more revenue from existing customers. This practical guide advises companies and organizations on how to implement a customer service strategy that should keep customers coming back. It presents case studies, research findings, quizzes and checklists to help companies re-evaluate their own customer care and retention policies.
Author: Susan Nash
Author: Christian Grönroos
Author: Shep Hyken
Author: Michael J. Himes
Author: Jan Carlzon
Author: Jill Dyché
Author: National Geographic
Author: Charna Halpern
Author: Jimmy R. Smith
Author: Neil Strauss
Author: Susan Nash