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Author: Arch G. Woodside Publisher: Emerald Group Publishing ISBN: 178441171X Category : Business & Economics Languages : en Pages : 150
Book Description
Volume 9, Tourists' and Customers' Behaviors and Evaluations, describes the benefits of taking a behaviorstoevaluations perspective in tourism and customer research. The thirteen papers in the volume include "the general theory of guest evaluations of service design/performances" by Woodside and Kozak
Author: Arch G. Woodside Publisher: Emerald Group Publishing ISBN: 178441171X Category : Business & Economics Languages : en Pages : 150
Book Description
Volume 9, Tourists' and Customers' Behaviors and Evaluations, describes the benefits of taking a behaviorstoevaluations perspective in tourism and customer research. The thirteen papers in the volume include "the general theory of guest evaluations of service design/performances" by Woodside and Kozak
Author: Arch G. Woodside Publisher: Emerald Group Publishing ISBN: 1787430073 Category : Business & Economics Languages : en Pages : 197
Book Description
The chapters in this volume provide tools and evidence useful for deep understanding of tourists’ buying, consumption, and being through examinations of consumers’ self-descriptions of personal markers of their trip configurations.
Author: Metin Kozak Publisher: Routledge ISBN: 1135849110 Category : Business & Economics Languages : en Pages : 332
Book Description
In today’s highly competitive and global economy, understanding tourist behavior is imperative to success. Tourist behavior has become a cornerstone of any marketing strategy and action. Choosing, buying and consuming tourism/travel products and services includes a range of psycho-social processes and a number of personal and environmental influences that researchers and managers should take into account. This book provides an overview of such processes and influences and explains the basic concepts and theories that underlie tourist decision-making and behavior. It also incorporates a number of cases studies in order to aid readers to better appraise the application of those concepts and theories. The Handbook of Tourist Behavior will be of significant interest to researchers and students in tourism, leisure, marketing and psychology, and also to practitioners in the tourism industry.
Author: Philip Pearce Publisher: Springer Science & Business Media ISBN: 1461239249 Category : Psychology Languages : en Pages : 311
Book Description
In 1982, when my book The Social Psychology of Tourist Behaviour was published, it was almost possible to review academic research on tourism. In 1988, in a book of similar scale, such a review is almost impossible. The aim of the present volume is, therefore, to outline a body of work which adopts a consistent theme and method in exploring the topic of tourism. The approach is one of emphasising tourists' reactions and behaviours. The work is both behavioural and cognitive, and stems principally from applied traditions in social and environmental psychology. The examples of tourist studies tend to be Australian, British, and North American, principally because work elsewhere in psychological studies of tourists is less well organised. The nationality of the researchers should not, however, confine the application of the research findings, since while the examples may be specific the results are applicable in Brisbane, Bognor or Bogota. The book is intended not just for academic tourism researchers but also for all psychologists, so that they might note an understudied phenomenon within their discipline. For leisure researchers it is hoped that it will provide an opportunity for them to see developments parallel to their own research efforts in studying recreational behaviour. Is it also a volume for tourism managers and executives? In part it is, and the sections such readers might find of particular interest are Chapters 1, 2, 3 and 9.
Author: Philip L. Pearce Publisher: Channel View Publications ISBN: 184541022X Category : Business & Economics Languages : en Pages : 250
Book Description
Tourism is an inherently social phenomenon. Tourists travel with others and experience places and cultures through interacting with both familiar and unfamiliar others. This volume presents a thorough tour of the social psychological processes which underpin contemporary travel. The fascinating phenomenon of tourist behaviour deals with topics such as motivation, destination choice, travellers' on site experiences, satisfaction and learning. This book uses an array of developing and recently constructed conceptual frameworks to both synthesise what is established, and to create new insights and directions for further analysis and, ultimately, management action.
Author: Arch G. Woodside Publisher: Emerald Group Publishing ISBN: 0762314516 Category : Social Science Languages : en Pages : 393
Book Description
Presents answers to the following questions: how do tourists go about seeking high novelty and yet return to the same destination? How do some firms in the same industry end up embracing industrial tourism while other firms reject such business models? How do executive leadership styles affect employee satisfaction in international tourist hotels?
Author: Susan Horner Publisher: Routledge ISBN: 1317746899 Category : Business & Economics Languages : en Pages : 667
Book Description
Now fully revised and updated, the third edition of this bestselling text provides students with a vital understanding of the nature of tourism and contemporary tourists behaviour in political, social and economic context and how this knowledge can be used to manage and market effectively in a variety of tourism sectors including: tourism operations, tourist destinations, hospitality, visitor attractions, retail travel and transport. This third edition has been updated to include: New material on the impacts of IT on research and marketing communications, the rise and influence of social media and virtual technology, the growth in the interest of sustainable tourism products including slow food, the experience economy and new consumer experiences including fulfilment. New international case studies throughout including growth regions such as the Middle East, Russia, Europe, China, India and Brazil. New companion website including Power point slides and a case archive. Each chapter features conclusions, discussion points and essay questions, and exercises, at the end, to help tutors direct student-centred learning and to allow the reader to check their understanding of what they have read. This book is an invaluable resource for students following tourism courses.
Author: Junyi Zhang Publisher: Elsevier ISBN: 0128162848 Category : Business & Economics Languages : en Pages : 452
Book Description
Transport and Energy Research: A Behavioral Perspective deals with the transport issues associated with energy from a behavioral perspective in an interdisciplinary and systematic way. Existing transport and energy research has focused on technologies and energy efficiency; however, more efficient technologies do not necessarily lead to energy reduction. Unfortunately, very limited behavioral research can be found in the literature. This book covers major transport modes in major countries. It emphasizes the importance of researching the behaviors of not only transport and energy service users, but also transport and energy service providers, policy makers, organizations, company managers, and other stakeholders who are involved in and/or affected by transport and energy policies. It not only overviews the history of relevant research and presents new developments but also extensively discusses the future research issues. Various findings are summarized for reducing energy consumption from a behavioral perspective. This book provides readers with behavioral insights into more effective policymaking. Behavioral interventions are recommended as a key policy instrument for reducing energy consumption in a sustainable way. It provides policy makers with comprehensive insights into making more effective policies over the whole process of policymaking. The book can serve as a handbook for researchers and a textbook for graduate students in the fields of transport, energy, environment, planning, public policy, behavioral studies, and so on. - Examines transport and domestics issues associated with energy from a behavioral perspective in both an interdisciplinary and comprehensive way - Offers an overview of current relevant research and the most recent developments - Provides rich information about future research trends and innovative insights into effective policymaking
Author: Metin Kozak Publisher: CABI ISBN: 178064812X Category : Business & Economics Languages : en Pages : 200
Book Description
Consumer research is often central to academic studies in many different fields, and more recently, tourism studies have empirically examined consumer research from various aspects. However, there is a need to provide information for tourism scholars on how to better understand aspects of tourist behaviour. Tourist Behaviour: An International Perspective provides a collection of topics from both theoretical and practical approaches to building and examining the theory of how consumers think and act within the context of tourism consumption. Divided in to six sections, the book presents research within the themes of influence, motivation, choice, and consumption and experience. With contributions from authors in over 15 countries, the book presents an interdisciplinary approach of the latest research in tourist behaviour.
Author: Metin Kozak Publisher: Springer ISBN: 3319785532 Category : Business & Economics Languages : en Pages : 208
Book Description
This book examines and analyzes tourism consumption and tourist experiences, employing a systematic and case study-driven perspective. Covering approaches with a wider geographical background, it considers issues like tourism place experience and co-creation, as well as the behavior of tourists on guided tours, at trade shows and exhibitions, and in museums. Dedicated chapters deal with the aspect of customer satisfaction in places such as hotels or restaurants. In closing, the book highlights tourist behavior in the context of cultural heritage, regional and cultural differences and the general frameworks of consumer happiness and responsibility. Given its focus, the book provides a unique view on the interplay of tourism consumption and tourist experiences, and presents a comprehensive selection of case studies to exemplify and discuss in detail the frameworks covered and the current state of practice.
Author: Arch G. Woodside
Author: Arch G. Woodside
Author: Arch G. Woodside
Author: Metin Kozak
Author: Philip Pearce
Author: Philip L. Pearce
Author: Arch G. Woodside
Author: Susan Horner
Author: Junyi Zhang
Author: Metin Kozak
Author: Metin Kozak