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Author: Gopal K Kanji Publisher: SAGE ISBN: 9780803977471 Category : Business & Economics Languages : en Pages : 260
Book Description
From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification o
Author: Gopal K Kanji Publisher: SAGE ISBN: 9780803977471 Category : Business & Economics Languages : en Pages : 260
Book Description
From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification o
Author: EDWARD K. JEFFER Publisher: Trafford Publishing ISBN: 1490725873 Category : Literary Collections Languages : en Pages : 499
Book Description
Learn a bout McNamara's 100,000, soldiers who failed to meet minimal intellectual standards but were given a chance a t Army careers. Meet a soldier who won a silver star while wearing a black lace bra under his fatigues. Hear the story of how a British Army in India 19th century water policy was a lmost resurrected for Desert Storm. Discover why the military stopped pushing cheap booze a nd a ttempted to change from a n a lcohol-positive to a n a lcohol-neutral culture. Follow the quest for improved services in Army medicine. Relive many interesting vignettes from the 70's, eighties a nd nineties including insights into several dynamic general officers, including one who postponed a meeting with the Supreme Allied Commander Europe(SACEUR) to chat with doctors a t a coffee break. Peek inside the often confusing world of quality a ssurance. Examine why reduction in rank a ppears not to work. See how the National Practitioner Data Bank protects patients in the U.S. Read a bout one a ttempt to prepare Army doctors a nd field medics for psychiatric casualties on the battlefield. Find out how a psychiatrist can become involved in a surprisingly wide range of a ctivities related to military life. Marvel over the level of emotions engendered by the question of who should command medical units. Enjoy a rticles a bout Dr. Jeffer from Newsweek, Psychology Today, Army Times, U.S. Medicine, Stars a nd Stripes, Psychiatric News a nd the Newport News Daily Press. Over twenty-six years Dr. Ed Jeffer was involved in drugs a nd a lcohol, the interface of medicine a nd the law, quality a ssurance, combat psychiatry a nd many other a reas. He served with both a ctive a nd reserve components. Working a s a staff officer he interfaced with command a t a ll levels a nd with governors a nd the Congress of the United States. Many lessons learned a re still valuable today a nd there is something of interest for everyone.
Author: Adrian Wilkinson Publisher: Bloomsbury Publishing ISBN: 134926153X Category : Business & Economics Languages : en Pages : 225
Book Description
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.
Author: Sunil Luthra Publisher: CRC Press ISBN: 1000194493 Category : Technology & Engineering Languages : en Pages : 176
Book Description
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.
Author: Christian N. Madu Publisher: Springer Science & Business Media ISBN: 1461552818 Category : Technology & Engineering Languages : en Pages : 830
Book Description
Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality standards from manufacturers and service providers, while virtually all industrialized nations have instituted quality programs to help indigenous corporations. A proliferation in nation-wide and regional quality awards such as the Baldridge award and certification to ISO 9000 series are making corporations world-wide quality-conscious and eager to implement programs of continuous improvement. To achieve competitiveness, quality practice is a necessity and this book offers an exposition of how quality can be attained. The Handbook of Total Quality Management: Explores in separate chapters new topics such as re-engineering, concurrent engineering, ISO standards, QFD, the Internet, the environment, advanced manufacturing technology and benchmarking Discusses the views of leading quality practitioners such as Derning, Juran, Ishikawa, Crosby and Taguchi throughout the book Considers important strategies for quality improvement, including initiation and performance evaluation through auditing, re-engineering, and process and design innovations. With contributions from 47 authors in 13 different countries, the Handbook of Total Quality Management is invaluable as a reference guide for anyone involved with quality management and deployment, including consultants, practitioners and engineers in the professional sector, and students and lecturers of information systems, management and industrial engineering.
Author: Marmar Mukhopadhyay Publisher: SAGE ISBN: 9780761933687 Category : Business & Economics Languages : en Pages : 232
Book Description
This revised edition covers the philosophical underpinnings of total quality management, its instrumentalities as well as methods of strategic planning & implementation in educational institutions.
Author: John S Oakland Publisher: Routledge ISBN: 1136017224 Category : Business & Economics Languages : en Pages : 111
Book Description
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
Author: Colin Morgan Publisher: McGraw-Hill Education (UK) ISBN: 0335232388 Category : Business & Economics Languages : en Pages : 226
Book Description
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Author: Gana Kiritharan Publisher: Lulu.com ISBN: 189472707X Category : Business & Economics Languages : en Pages : 250
Book Description
This Book will Explain to you: The History of Total Quality Management (TQM). Definition of Common terms used in TQM. Define quality (Accountability, Affordability, Availability ...). TQM Principles in simple words for clear understanding. Costs associated with TQM (Cost of Quality, POC, PONC, etc..). Define the word customer in details. Statistical Process Control (SPC). Measurement indices used in TQM. Tools used in TQM (Pareto Charts, Fish Bone Diagram, etc...). Communication system for TQM implementation. Stains of Factory System of production solving them. Training for TQM implementation Step wise Implementation of TQM system in your company. How TQM can be related to other Management Principles. How TQM principles can be implemented in service sector. Fundamentals of Computers and RDBMS (Eg: - Oracle) Statistics and Scientific Methods for Managers. An Evaluation Questioner for TQM system in your compan
Author: Gopal K Kanji
Author: Gopal K Kanji
Author: EDWARD K. JEFFER
Author: Adrian Wilkinson
Author: 
Author: Sunil Luthra
Author: Christian N. Madu
Author: Marmar Mukhopadhyay
Author: John S Oakland
Author: Colin Morgan
Author: Gana Kiritharan