Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Customer Service in Libraries PDF full book. Access full book title Customer Service in Libraries by Charles Harmon. Download full books in PDF and EPUB format.
Author: Charles Harmon Publisher: Scarecrow Press ISBN: 0810887495 Category : Language Arts & Disciplines Languages : en Pages : 119
Book Description
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Author: Charles Harmon Publisher: Scarecrow Press ISBN: 0810887495 Category : Language Arts & Disciplines Languages : en Pages : 119
Book Description
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Author: International Federation of Library Associations and Institutions. Section of Public Libraries Publisher: NBD Biblion Publishers ISBN: 9783598218279 Category : Language Arts & Disciplines Languages : en Pages : 178
Book Description
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Author: Carol Smallwood Publisher: Rowman & Littlefield ISBN: 1442243570 Category : Language Arts & Disciplines Languages : en Pages : 317
Book Description
Creative Management of Small Public Libraries in the 21st Century isan anthology on small public libraries as centers of communities serving populations under 25,000 that make up most of the public library systems in the United States. A wide selection of topics was sought from contributors with varied backgrounds reflecting the diversity of small public libraries. The thirty-two chapters are arranged: Staff; Programming; Management; Technology; Networking; Fundraising; User Services and provide tools to lead a local public library with relevant and successful services. This volume shares a common sense approach to providing a small (in staff size or budget) but mighty (in impact and outcome) public library service. The contributors demonstrate that by turning the service delivery team outward to the community with enthusiasm and positive energy, it is possible to achieve significant results. Many chapters summarize best practices that can serve as checklists for the novice library director or as a review for the more seasoned manager working through new responsibilities. Chapters are tactical, focusing on specific issues for managers such as performance evaluations, effective programming, or e-reader services. Time management is crucial in a small or rural public library as well as the challenges associated with managing Friends and volunteers. While most public libraries do not have the resources to satisfy customer expectations for instant gratification, ultra-convenience and state-of-the-art technologies, The authors of this book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships. This volume makes an important contribution to the literature by reminding us that public libraries transform communities of every size. In fact, never before has the role of the public library been a more critical thread in the fabric of community life.
Author: Kay Ann Cassell Publisher: Rowman & Littlefield ISBN: 1538112698 Category : Language Arts & Disciplines Languages : en Pages : 237
Book Description
Public Libraries and Their Communities: An Introduction provide an overview of public librarianship today. It covers library organization, policy development, staffing, fiscal organization including funding sources and budgets, the legal framework, relationships with local and state governments, advocacy, services and service development for different age groups and for different groups of users, development of programming and outreach, collection development, promotion and marketing, and current issues and trends. In addition to context and concepts, the book uses many examples from both large and small public libraries to bring principles to life. Examples include real library policies, case studies, strategic planning, organization charts and library budgets. Many think that public libraries are not complicated to run.This book aims to show that public libraries are very complicated and require much skill on the part of the director, staff, and Board of Trustees to meet the needs of their local users.Advocacy and marketing have become important parts of the work of public libraries. Funding is always challenging so public libraries must constantly be making the local government and its citizens aware of the public library – its programs, collections, and services. This book's focus is on how public libraries reach beyond the walls of their buildings and touch the lives of their citizens.Meeting community interests and needs is essential for 21st century public libraries. For students the book offers discussion questions at the end of each chapter. These questions also provide discussion starters for public library staff development.
Author: Christopher DeCristofaro Publisher: Bloomsbury Publishing USA ISBN: Category : Education Languages : en Pages : 203
Book Description
Emerging technologies can intimidate with their cost and uncertaintythis book provides flexible options for adopting the most popular ones. Introducing new technologies to your library can be a daunting process; they can be costly, they may be unfamiliar to many staff members, and their success is far from assured. To address these concerns, Best Technologies for Public Libraries accommodates budgets large and small, providing options for both the ambitious and the cost-conscious. Authors Christopher DeCristofaro, James Hutter, and Nick Tanzi provide a resource for staff looking to incorporate a number of emerging technologies into their library and makerspaces. Each chapter explores a new technology, including 3D printing, drones, augmented reality, and virtual reality, covering how the technologies work, the selection process, training, sample programming, best practices, and relevant policy. By describing a variety of program and service ideas across age groups, the book gives readers the ability to first evaluate them within the context of their own organization before incorporating ideas à la carte. This approach helps readers to adopt these new technologies and create policies with uses already in mind.
Author: Dr Anne Goulding Publisher: Ashgate Publishing, Ltd. ISBN: 1409485579 Category : Language Arts & Disciplines Languages : en Pages : 628
Book Description
Public Libraries in the 21st Century presents a comprehensive analysis of the impact of recent policy initiatives directly targeted at public libraries along with broader developments in the public sector environment within which they operate. Key features include: • An exploration of the context within which public libraries are operating and analysis of their role in local and national life; • Examples of best practice in service delivery; • Evaluation of the challenges and opportunities confronting public library managers; • Wide ranging coverage, including information from published and unpublished sources, supplemented by interviews with key stakeholders in the public library sector. The book provides a unique and thorough guide to the contemporary discourses surrounding issues of identity, social purpose, value and strategy facing the public library service.
Author: Kristen Arnett Publisher: Tin House Books ISBN: 1947793314 Category : Fiction Languages : en Pages : 321
Book Description
The celebrated New York Times Bestseller A Best Book of the Year pick at the New York Times, NPR, The New Yorker, TIME, Washington Post, Oprahmag.com, Thrillist, Shelf Awareness, Good Housekeeping and more. What does it take to come back to life? For Jessa-Lynn Morton, the question is not an abstract one. In the wake of her father’s suicide, Jessa has stepped up to manage his failing taxidermy business while the rest of the Morton family crumbles. Her mother starts sneaking into the taxidermy shop to make provocative animal art, while her brother, Milo, withdraws. And Brynn, Milo’s wife—and the only person Jessa’s ever been in love with—walks out without a word. It’s not until the Mortons reach a tipping point that a string of unexpected incidents begins to open up surprising possibilities and second chances. But will they be enough to salvage this family, to help them find their way back to one another? Kristen Arnett’s breakout bestseller is a darkly funny family portrait; a peculiar, bighearted look at love and loss and the ways we live through them together.
Author: Leila June Rod-Welch Publisher: ISBN: 9780838946251 Category : Academic libraries Languages : en Pages : 0
Book Description
Improving Library Services in Support of International Students and English as a Second Language (ESL) Learners provides librarians with a comprehensive guide to effective practices for serving international students, contributing to their retention and success, increasing campus diversity, and helping the students better enjoy their collegiate experience in the United States.
Author: Carol Smallwood Publisher: Rowman & Littlefield ISBN: 0810887223 Category : Language Arts & Disciplines Languages : en Pages : 354
Book Description
Increasingly, libraries are struggling to deal with a growing diversity in the cultural background of their patrons. Problems arising from this cultural diversity afflict all library types--school, public and academic. Library Services for Multicultural Patrons is by and for all libraries that are striving to provide multicultural services to match the growing diversity in the cultural background of patrons. The book is designed to offer helpful tips and practical advice to academic, public, and school librarians who want to better serve the multicultural groups in their communities. The contributors to the book are themselves practicing librarians and they share creative ideas for welcoming multicultural patrons into libraries and strategies for serving them more effectively. Librarians will find in these chapters tried and true tips and techniques for marketing and promotion, improving reference services for speakers of English as a second language, and enhancing programming that they can easily implement in their own libraries and communities. The chapters are divided into the following categories for ease of access: 1) Getting Organized and Finding Partners, 2) Reaching Students, 3) Community Connections, 4) Applying Technology, 6) Outreach Initiatives, 6) Programming and Events, and 7) Reference Services. Librarians of all types will be pleased to discover easy-to-implement suggestions for collaborative efforts, many rich and diverse programming ideas, strategies for improving reference services and library instruction to speakers of English as a second language, marketing and promotional tips designed to welcome multicultural patrons into the library, and much more.
Author: Charles Harmon
Author: Charles Harmon
Author: International Federation of Library Associations and Institutions. Section of Public Libraries
Author: Carol Smallwood
Author: Kay Ann Cassell
Author: Christopher DeCristofaro
Author: Dr Anne Goulding
Author: Kristen Arnett
Author: Leila June Rod-Welch
Author: Joyce G. Saricks
Author: Carol Smallwood