The Ultimate Hotline Resource Manual PDF Download

Author: Richard P. Kusserow
Publisher:
ISBN: 9780976334408
Category : Administrative agencies
Languages : en
Pages : 285

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Author:
Publisher:
ISBN:
Category : Mental health
Languages : en
Pages : 16

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Author: Elaine Stattler
Publisher: John Wiley & Sons
ISBN: 1119723337
Category : Business & Economics
Languages : en
Pages : 565

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Book Description
The essential guide for today’s savvy controllers Today’s controllers are in leadership roles that put them in the unique position to see across all aspects of the operations they support. The Master Guide to Controllers’ Best Practices, Second Edition has been revised and updated to provide controllers with the information they need to successfully monitor their organizations’ internal control environments and offer direction and consultation on internal control issues. In addition, the authors include guidance to help controllers carryout their responsibilities to ensure that all financial accounts are reviewed for reasonableness and are reconciled to supporting transactions, as well as performing asset verification. Comprehensive in scope the book contains the best practices for controllers and: Reveals how to set the right tone within an organization and foster an ethical climate Includes information on risk management, internal controls, and fraud prevention Highlights the IT security controls with the key components of successful governance Examines the crucial role of the controller in corporate compliance and much more The Master Guide to Controllers’ Best Practices should be on the bookshelf of every controller who wants to ensure the well-being of their organization. In addition to their traditional financial role, today’s controllers (no matter how large or small their organization) are increasingly occupying top leadership positions. The revised and updated Second Edition of The Master Guide to Controllers’ Best Practices provides an essential resource for becoming better skilled in such areas as strategic planning, budgeting, risk management, and business intelligence. Drawing on the most recent research on the topic, informative case studies, and tips from finance professionals, the book highlights the most important challenges controllers will face. Written for both new and seasoned controllers, the Guide offers a wide range of effective tools that can be used to improve the skills of strategic planning, budgeting, forecasting, and risk management. The book also contains a resource for selecting the right employees who have the technical knowledge, analytical expertise, and strong people skills that will support the controller’s role within an organization. To advance overall corporate performance, the authors reveal how to successfully align strategy, risk management, and performance management. In addition, the Guide explains what it takes to stay ahead of emerging issues such as healthcare regulations, revenue recognition, globalization, and workforce mobility. As controllers adapt to their new leadership roles and assume more complex responsibilities, The Master Guide to Controllers’ Best Practices offers an authoritative guide to the tools, practices, and ideas controllers need to excel in their profession.

Author: Jimmy Petruzzi
Publisher: Vita publishing
ISBN: 0993153844
Category : Business & Economics
Languages : en
Pages : 100

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Book Description
This sales training e-manual written by Jimmy Petruzzi is designed for those who want to learn how to be successful salespeople, particularly within business to business sales. Successful salespeople who close the deal understand how challenging it can be to do so and understand the theory behind sales and decision-making. This manual will be structured into units to make it easier for you to master. Each unit focuses on a distinct subject that will help you to understand how sales work and how to improve your ability to sell. At the end of the manual there will be an opportunity for you to develop a personal action plan that will help you to build on what you have learned and increase your chances of closing a greater number of deals in the future.

Author: Cynthia Franklin Ph.D.
Publisher: Oxford University Press
ISBN: 019970757X
Category : Social Science
Languages : en
Pages : 525

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Book Description
This all-in-one guide is designed to better equip clergy and the church leaders to meet their congregations' needs in a spiritually grounded and scientifically sound manner. Succinct, easy-to-read chapters summarize all a pastor needs to know about a given problem area, including its signs or symptoms, questions to ask, effective helping skills, and, most importantly, when to refer to a mental health professional. Synthesizing what research says about treatment approaches for mental health issues, this user-friendly reference is filled with guidelines, case scenarios, key points to remember, resources for further help, advice on integrating scripture and theology with the best available research, and tips on partnering with others to provide the best possible care for each church member. Each chapter is designed for quick lookup by problem area, empowering church leaders to understand and help meet the challenges facing the children, adults, families, and communities that they serve.

Author: Barbara Novero Levy
Publisher: AKA-Publishing
ISBN: 1936688697
Category : Pets
Languages : en
Pages : 87

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Book Description
This book was written by a person deeply in love with pets. A long-time pet-owner and dedicated pet-lover, Barbara has compiled a comprehensive overview of pet-related information that includes choosing a pet, caring for that pet, and developing plans for the pet's future. The pages are filled with enlightening data such as a cost overview of owning a pet, an invaluable section on pet first aid, and an equally important chapter on toxins. With editorial help from an impressive group of experienced veterinary and human-pet animal bonding professionals, this book is a MUST for persons planning to add a pet to their life as well as a concise resource for those who already have a pet. The addition of forms meant to be copied and used by the reader are an invaluable resource!

Author: Nikol Hasler
Publisher: Houghton Mifflin Harcourt
ISBN: 1936976846
Category : Health & Fitness
Languages : en
Pages : 194

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Book Description
Sex: An Uncensored Introduction provides honest, in-depth information about sex, sexual orientation, masturbation, foreplay, birth control options, and protection against disease. This revised and updated edition includes updated information about everything from STIs to new sex-related legislation as well as brand new sections on sexting, online dating and safety, and sex-related bullying of all kinds. The hilariously straightforward contents of the book will be augmented by a new foreword written by a trusted "sexpert" to lend added expertise to this new edition.

Author: United States. Environmental Protection Agency
Publisher:
ISBN:
Category : Environmental protection
Languages : en
Pages : 716

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Author: Jimmy Petruzzi
Publisher: Bright Pen
ISBN: 075525063X
Category : Business & Economics
Languages : en
Pages : 120

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Book Description
Widely recognised as a leading practical resource on coaching and mentoring, The Coaching and Mentoring Learning Resource Manual by Jimmy Petruzzi combines an understanding of coaching and mentoring principles, skills, attitudes and behaviours, along with practical guidance and a comprehensive tool kit for coaches and mentors. A pragmatic and passionate learning resource that establishes the many benefits of coaching and mentoring in order to create a working environment for individuals and organizations to ensure that both fulfil their full potential. Whether you are an existing trainer, teacher, coach, mentor, leader of manager, or if you are studying to become a coach or mentor. This manual helps to reinforce existing skills, and learn and adapt new skills. The Coaching and Mentoring Learning Resource Manual is interactive, with exercises that adhere to specific Coaching and Mentoring assessment criteria.

Author: Kristi Kanel
Publisher: Brooks/Cole
ISBN: 9781285739908
Category : Crisis intervention (Mental health services)
Languages : en
Pages : 0

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Book Description
Provides readers with the skills necessary to handle any crisis situation. This title utilizes the comprehensive ABC Model of Crisis Intervention, which can be used as effectively for day-to-day interactions as for emergency situations.