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Author: Merry Frons Publisher: Merry Frons ISBN: 9781736529805 Category : Languages : en Pages : 226
Book Description
Who do you turn to when you've been betrayed by the person you trusted most in the world? How do you recover from the trauma of intimate betrayal-or the guilt, anger, and shame that come from being the partner who has betrayed someone they love? The Trust Solution offers a clear, six-step process that helps individuals and couples heal the pain, restore trust, and build a renewed relationship with greater security and intimacy. Filled with moving and relatable stories of couples who have struggled to heal the rupture in their relationships, The Trust Solution provides must-have tools that will not only help couples manage the day-to-day process of rebuilding trust but also help them achieve the long-term vision of a stronger and more fulfilling relationship.
Author: Merry Frons Publisher: Merry Frons ISBN: 9781736529805 Category : Languages : en Pages : 226
Book Description
Who do you turn to when you've been betrayed by the person you trusted most in the world? How do you recover from the trauma of intimate betrayal-or the guilt, anger, and shame that come from being the partner who has betrayed someone they love? The Trust Solution offers a clear, six-step process that helps individuals and couples heal the pain, restore trust, and build a renewed relationship with greater security and intimacy. Filled with moving and relatable stories of couples who have struggled to heal the rupture in their relationships, The Trust Solution provides must-have tools that will not only help couples manage the day-to-day process of rebuilding trust but also help them achieve the long-term vision of a stronger and more fulfilling relationship.
Author: Sriram Dasu Publisher: McGraw Hill Professional ISBN: 0071809996 Category : Business & Economics Languages : en Pages : 241
Book Description
Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactly why customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates why even companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptions Understand implicit versus explicit outcomes Develop the roles of control and choice among buyers Design emotionally intelligent processes Build trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: "Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide to help us better understand how to do this." -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic "Required reading for anyone designing a service encounter." -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future "I have always known that our customers shop with us because they want to, not because they have to. How to make them want to is the secret that this great book unlocks." -- Kevin Davis, President and CEO, Bristol Farms "[Dasu and Chase] share easy-to-understand ideas and guidance to operations managers who typically do not think about the psychology of customers in designing their services." -- Mary Jo Bitner, PhD, Professor and Executive Director, Center for Services Leadership, W. P. Carey School, Arizona State University "Dasu and Chase provide an excellent set of ideas for delivering emotional customer service experiences through systems and operations." -- Rodolfo Medina, Vice President, Marketing & Commercial, Rock in Rio "This book provides valuable insights to managing and molding the customer's emotional journey, leading to ultimate satisfaction and sustainable loyalty." -- Ali V. Kasikci, Regional Managing Director, Orient-Express
Author: Susan Stephenson Publisher: Solution Tree Press ISBN: 193676525X Category : Education Languages : en Pages : 376
Book Description
What are the causes of distrust? How do members of school teams discuss traditionally taboo topics? This field guide begins with personal exercises designed for leaders to use before they engage with staff. A variety of team exercises and a progressive series of strategies follow, to move the community toward a more trusting environment.
Author: Delia E. Racines Publisher: Solution Tree Press ISBN: 1949539377 Category : Education Languages : en Pages : 149
Book Description
Be visible and approachable. Unpack necessary conversations with care. Build capacity based on strengths. Author Delia E. Racines offers these powerful protocols and more to support instructional leaders in building a community of trust in which positive change can occur. All current and aspiring instructional leaders ready to work collaboratively to improve teaching and learning will value this book. Instructional leaders will use this essential guide to: Understand the importance of fostering trust and competence across all relationships within their school Utilize a wide variety of reproducibles for both team building and personal reflection Dive into Educator Spotlights that provide unique perspectives on chapter tools Strategize for effective goal setting and achievement Become more intentionally present as leaders Contents: Introduction Chapter 1: Be Visible and Approachable Chapter 2: Listen Closely to the Complaint for a Request Chapter 3: Invite All Voices Chapter 4: Use a Strengths-Based Approach Toward Building Instructional Leadership Capacity Chapter 5: Unpack Necessary Conversations With Care Conclusion References and Resources Index
Author: John Gottman Publisher: Simon and Schuster ISBN: 1451608489 Category : FAMILY & RELATIONSHIPS Languages : en Pages : 304
Book Description
"One of the foremost relationship experts at work today applies the insights of science toward understanding the real meaning of trust between a couple. He decodes the "why" behind betrayal and shows how partners can avoid or recover from unfaithfulness and maintain a loving relationship.Dr. John Gottman, the country's pre-eminent researcher on marriage, is famous for his Love Lab at the University of Washington in Seattle where he deciphers the mysteries of human relationships through scientific research. His thirty-five years of exploration have earned him numerous major awards, including from the National Institute of Mental Health, the American Psychological Association, and the American Association for Marriage and Family Therapy. Now, Dr. Gottman offers surprising findings and advice on the characteristic that is at the heart of all relationships: Trust. Dr. Gottman has developed a formula that precisely calculates any couple's loyalty level. The results determine a relationship's likely future, including the potential for one or both partners to stray. A Love You Can Trust shows couples how to bolster their trust level and avoid what Dr. Gottman calls the "Roach Motel for Lovers." He describes how the outcome of--"sliding door moments," small pivotal points between a couple, can lead either to more emotional connection or to discontent. He suggests a new approach to handling adultery and reveals the varied and unexpected non-sexual ways that couples often betray each other. A Love You Can Trust guides couples through an empirically tested, trust-building program that will let them repair and maintain a long-term, intimate, and romantic relationship"--
Author: Shirley Glass Publisher: Simon and Schuster ISBN: 1416586407 Category : Family & Relationships Languages : en Pages : 450
Book Description
One of the world’s leading experts on infidelity provides a step-by-step guide through the process of infidelity—from suspicion and revelation to healing, and provides profound, practical guidance to prevent infidelity and, if it happens, recover and heal from it. You’re right to be cautious when you hear these words: “I’m telling you, we’re just friends.” Good people in good marriages are having affairs. The workplace and the Internet have become fertile breeding grounds for “friendships” that can slowly and insidiously turn into love affairs. Yet you can protect your relationship from emotional or sexual betrayal by recognizing the red flags that mark the stages of slipping into an improper, dangerous intimacy that can threaten your marriage.
Author: Andrea Wenzel Publisher: University of Illinois Press ISBN: 9780252043307 Category : Social Science Languages : en Pages : 0
Book Description
Contemporary journalism faces a crisis of trust that threatens the institution and may imperil democracy itself. Critics and experts see a renewed commitment to local journalism as one solution. But a lasting restoration of public trust requires a different kind of local journalism than is often imagined, one that engages with and shares power among all sectors of a community. Andrea Wenzel models new practices of community-centered journalism that build trust across boundaries of politics, race, and class, and prioritize solutions while engaging the full range of local stakeholders. Informed by case studies from rural, suburban, and urban settings, Wenzel's blueprint reshapes journalism norms and creates vigorous storytelling networks between all parts of a community. Envisioning a portable, rather than scalable, process, Wenzel proposes a community-centered journalism that, once implemented, will strengthen lines of local communication, reinvigorate civic participation, and forge a trusting partnership between media and the people they cover.
Author: W. Chris Winter, M.D. Publisher: Penguin ISBN: 0399583629 Category : Health & Fitness Languages : en Pages : 272
Book Description
With cutting-edge sleep science and time-tested techniques, The Sleep Solution will help anyone achieve healthy sleep and eliminate pills, pain, and fatigue. If you want to fix your sleep problems, Internet tips and tricks aren’t going to do it for you. You need to really understand what’s going on with your sleep—both what your problems are and how to solve them. The Sleep Solution is an exciting journey of sleep self-discovery and understanding that will help you custom design specific interventions to fit your lifestyle. Drawing on his twenty-four years of experience within the field, neurologist and sleep expert W. Chris Winter will help you… • Understand how sleep works and the ways in which food, light, and other activities act to help or hurt the process • Learn why sleeping pills are so often misunderstood and used incorrectly—and how you can achieve your best sleep without them • Incorporate sleep and napping into your life—whether you are a shift worker, student, or overcommitted parent • Think outside the box to better understand ways to treat a multitude of conditions—from insomnia to sleep apnea to restless leg syndrome and circadian sleep disorders • Wade through the ever-changing sea of sleep technology and understand its value as it relates to your own sleep struggles Dubbed the “Sleep Whisperer” by Arianna Huffington, Dr. Winter is an international expert on sleep and has helped more than 10,000 patients rest better at night, including countless professional athletes. Now, he’s bringing his experiences out from under the covers—redefining what it means to have optimal sleep and get the ZZZs you really need... INCLUDES TIPS, TRICKS, EXERCISES, AND ILLUSTRATIONS
Author: Anthony Muhammad Publisher: Solution Tree Press ISBN: 1934009997 Category : Education Languages : en Pages : 151
Book Description
Busy administrators will appreciate this quick read packed with immediate, accessible strategies. This book provides the framework for understanding dynamic relationships within a school culture and ensuring a positive environment that supports the changes necessary to improve learning for all students. The author explores many aspects of human behavior, social conditions, and history to reveal best practices for building healthy school cultures.
Author: Merry Frons
Author: Merry Frons
Author: Sriram Dasu
Author: Susan Stephenson
Author: Delia E. Racines
Author: Daniel De Leon
Author: John Gottman
Author: Shirley Glass
Author: Andrea Wenzel
Author: W. Chris Winter, M.D.
Author: Anthony Muhammad