Author: Publisher: FEMA
ISBN:
Category :
Languages : en
Pages : 261
Book Description
The Services Challenge
Author: John A. CzepielPublisher:
ISBN:
Category : Service industries
Languages : en
Pages : 122
Book Description
Collaboration in Public Services
Author: Andrew GrayPublisher: Transaction Publishers
ISBN: 1412819806
Category : Political Science
Languages : en
Pages : 266
Book Description
The International Group for Policy and Program Evaluation (INTEVAL) serves as a forum for scholars and practitioners of public policy to discuss ideas and developments as a community dedicated to enhancing the contribution of evaluation to government. From the group's studies has emerged a concern with the impact of public management reforms. Collaboration in Public Services examines collaboration in the delivery of public policies and identifies the challenges for policy and program evaluation. Written by a mix of academics, program managers, evaluators, and auditors, this volume explores the forms and challenges of collaboration in different national contexts. Chapter 1 introduces the notion and manifestations of collaboration and discusses emerging issues. Chapter 2 examines partnerships and networks of public service delivery. Chapter 3, drawing on Dutch and British data, reveals the QUANGO as both a collaborative end and means. Chapter 4 analyzes Israel's push to enhance collaboration with voluntary organizations. Chapter 5 examines the Canadian and Danish experiences. Chapter 6 suggests that the creation of markets to improve quality has not been totally successful at least in Nordic countries. Chapter 7 suggests that traditional service values such as trust and parliamentary accountability are challenged by the complexity of collaboration, but, using illustrations from Canada and other OECD countries, argues that results-based governance can increase trust, flexibility, and empowerment. Chapter 8 demonstrates from Dutch and Canadian experiences that auditor responses to collaborative delivery tend to overlook traditional roles as guardians of accountability on behalf of parliaments. Chapter 9 deliberates the efficacy of programs involving multiple partners. Chapter 10 discusses the lessons and challenges of evaluation and collaborative government. Andrew Gray is emeritus professor of public sector management, University of Durham and deputy editor of Public Money and Management. Bill Jenkins is professor of public policy and management at The University of Kent and deputy editor of Public Administration. Frans Leeuw is chief review officer, the Netherlands' Inspectorate for Education and professor of sociology at Utrecht University. John Mayne is a principal with the Office of the Auditor General of Canada.
The Service Productivity and Quality Challenge
Author: P.T. HarkerPublisher: Springer Science & Business Media
ISBN: 940110073X
Category : Business & Economics
Languages : en
Pages : 511
Book Description
3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued to increase: low productivity. According to Baumol's cost disease hypothesis (Baumol, Blackman, and Wolff 1991), the growth in services is actually an illusion. The fact is that service-sector productivity is improving slower than that of manufacturing and thus, it seems as if we are consuming more services in nominal terms. However, in real terms, we are consuming slightly less services. That is, the increase in the service sector is caused by low productivity relative to manufacturing. The implication of Baumol's cost disease is the following. Assuming historical productivity increases for manufacturing, agriCUlture, education and health care, Baumol (1992) shows that the U. S. can triple its output in all sectors within 50 years. However, due to the higher productivity level for manufacturing and agriculture, it will take substantially more employment in services to achieve this increase in output. To put this argument in perspective, simply roll back the clock 100 years or so and replace the words manufacturing with agriculture, and services with manufacturing. The phenomenal growth in agricultural productivity versus manufacturing caused the employment levels in agriculture in the U. S. to decrease rapidly while producing a truly unbelievable amount of food. It is the low productivity of services that is the real culprit in its growth of GDP and employment share.
Challenges of Managing Information Quality in Service Organizations
Author: Al-Hakim, LatifPublisher: IGI Global
ISBN: 1599044226
Category : Business & Economics
Languages : en
Pages : 346
Book Description
"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.
Retention and Recruitment for the Volunteer Emergency Services; Challenges and Solutions
Author: Semantic Web Services Challenge
Author: Charles J. PetriePublisher: Springer Science & Business Media
ISBN: 0387724966
Category : Computers
Languages : en
Pages : 292
Book Description
This is an edited volume that develops a common understanding of the various technologies intended to facilitate the automation of mediation, choreography and discovery for Web Services using semantic annotations. The volume explores trade-offs among existing approaches, and reveals strengths and weaknesses of proposed approaches, as well as which aspects of the problem are not yet covered. The book is designed for a professional audience composed of practitioners and researchers in industry. Professionals can use it to evaluate SWS technology for their potential practical use. The book is also suitable for advanced-level students in computer science.
Fish and Wildlife Service : challenges to managing the Carlsbad, California Field Office's endangered species workload : report to Congressional requesters /
Author: Publisher: DIANE Publishing
ISBN: 1428947663
Category :
Languages : en
Pages : 56
Book Description
Urbanization, Biodiversity and Ecosystem Services: Challenges and Opportunities
Author: Thomas ElmqvistPublisher: Springer
ISBN: 940077088X
Category : Science
Languages : en
Pages : 771
Book Description
Urbanization is a global phenomenon and the book emphasizes that this is not just a social-technological process. It is also a social-ecological process where cities are places for nature, and where cities also are dependent on, and have impacts on, the biosphere at different scales from local to global. The book is a global assessment and delivers four main conclusions: Urban areas are expanding faster than urban populations. Half the increase in urban land across the world over the next 20 years will occur in Asia, with the most extensive change expected to take place in India and China Urban areas modify their local and regional climate through the urban heat island effect and by altering precipitation patterns, which together will have significant impacts on net primary production, ecosystem health, and biodiversity Urban expansion will heavily draw on natural resources, including water, on a global scale, and will often consume prime agricultural land, with knock-on effects on biodiversity and ecosystem services elsewhere Future urban expansion will often occur in areas where the capacity for formal governance is restricted, which will constrain the protection of biodiversity and management of ecosystem services
U.S. Postal Service sustained attention to challenges remains critical
Author: Publisher: DIANE Publishing
ISBN: 1428973109
Category :
Languages : en
Pages : 32
Book Description
The Ethics Challenge in Public Service
Author: Carol W. LewisPublisher: John Wiley & Sons
ISBN: 1118228766
Category : Business & Economics
Languages : en
Pages : 318
Book Description
This thoroughly revised and updated third edition of The Ethics Challenge in Public Service is the classic ethics text used in public management programs nationwide. It also serves as a valuable tool for public managers who work in a world that presents more ethical challenges every day. It contains a wealth of practical tools and strategies that public managers can use when making ethical choices in the ambiguous pressured world of public service. The book contains new material on topics including social networking, the use of apology, ethics as applied to public policy, working with elected officials, and more.