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Author: Louise Downe Publisher: BIS Publishers ISBN: 9789063695439 Category : Business & Economics Languages : en Pages : 0
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author: Louise Downe Publisher: BIS Publishers ISBN: 9789063695439 Category : Business & Economics Languages : en Pages : 0
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author: Jeff Nash Publisher: ISBN: Category : Languages : en Pages : 203
Book Description
Just as they should, every new principal, superintendent and board member promises to establish a welcoming and inclusive learning environment, listen intently to stakeholders, and engage the community in the educational process. Indeed, those are wonderful promises...and we have every reason to believe they are the genuine intentions of our school and district leaders. Unfortunately, after just a few hours on the job, many of these trailblazers realize their school or department is neither welcoming nor inclusive, stakeholders have no voice, and the community gave up on engagement years ago. That's when we call Jeff Nash - the nation's foremost authority on school customer service. Jeff worked in public education for three decades as a teacher, coach and administrator, including ten years as his superintendent's right hand. Along the way, he became a highly sought-after trainer, presenter and keynoter. This book should be required reading for every school and district leader - as well as every office professional who will greet a customer, answer a phone or send an email. The tidbits of practical wisdom Jeff has gathered are compiled in this easy-to-read guide that makes delivering great customer service rewarding, gratifying and attainable.
Author: Dorothy Kerzner Lipsky Publisher: National Professional Resources Inc./Dude Publishing ISBN: 1935609580 Category : Education Languages : en Pages : 178
Book Description
Newly revised and updated for 2012, Inclusion: A Service Not a Place guides educators in taking a whole school approach to inclusion that positions students as the centerpiece of educational decision making. Authors Dorothy Kerzner Lipsky and Alan Gardner reinforce the need for inclusion and explain what educators must do to ensure all students have full access to the entire general education curriculum. The book supports the implementation of inclusive practices by presenting the following:A definition and description of inclusive practice The relationship of inclusion to IDEA and NCLB Best practices, based upon experience and current research Roles and responsibilities of various school personnel, including administrators, related services providers, and clinicians Parental roles and responsibilities Exploration of interventions, with a major focus on RTI and PBIS Reproducible forms for structuring inclusive classrooms Additional resources for specific topics, including a listing of organizations, videos, web sites, and a glossary
Author: Cynthia Franklin Publisher: Oxford University Press ISBN: 0197603416 Category : Education Languages : en Pages : 881
Book Description
A practical resource book for school social workers and mental health professionals. This third edition will appeal to practicing professionals in schools and become a popular textbook for graduate level students enrolled in school social work and school counselling courses.
Author: Judith T. Witmer Publisher: ASCD ISBN: 0871202328 Category : Education, Secondary Languages : en Pages : 99
Book Description
This is a highly practical book for anyone interested in establishing or maintaining a service learning program at the high school level. It explains the origins, purpose, goals, and principles of service learning; discusses program design options and factors that need to be considered when establishing a program; offers guidance on starting and operating a program; and offers guidance for overcoming common obstancles and challenges. Appendixes list other sources of valuable information.
Author: Louise Downe
Author: Louise Downe
Author: Jeff Nash
Author: Dorothy Kerzner Lipsky
Author: Helen Parkhurst
Author: Cynthia Franklin
Author: 
Author: United States. Bureau of Indian Affairs
Author: United States Indian Affairs Bureau
Author: United States. Office of Indian Affairs
Author: Judith T. Witmer