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Author: Nancy Tague Publisher: Quality Press ISBN: 1953079008 Category : Business & Economics Languages : en Pages : 625
Book Description
The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.
Author: Nancy Tague Publisher: Quality Press ISBN: 1953079008 Category : Business & Economics Languages : en Pages : 625
Book Description
The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.
Author: Bjorn Andersen Publisher: Quality Press ISBN: 0873890272 Category : Business & Economics Languages : en Pages : 313
Book Description
This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented.This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.
Author: Gary T. Furlong Publisher: John Wiley & Sons ISBN: 0470835176 Category : Business & Economics Languages : en Pages : 275
Book Description
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.
Author: Russ J. Martinelli Publisher: John Wiley & Sons ISBN: 1118973216 Category : Technology & Engineering Languages : en Pages : 480
Book Description
Boost your performance with improved project management tactics Project Management ToolBox: Tools and Techniques for the Practicing Project Manager, Second Edition offers a succinct explanation of when, where, and how to use project management resources to enhance your work. With updated content that reflects key advances in the project management field, including planning, implementation, control, cost, and scheduling, this revised text offers added material that covers relevant topics, such as agility, change management, governance, reporting, and risk management. This comprehensive resource provides a contemporary set of tools, explaining each tool's purpose and intention, development, customization and variations, and benefits and disadvantages. Additionally, examples, tips, and milestone checks guide you through the application of these tools, helping you practically apply the information you learn. Effective project management can support a company in increasing market share, improving the quality of products, and enhancing customer service. With so many aspects of project management changing as the business world continues to evolve, it is critical that you stay up to date on the latest topics in this field. Explore emerging topics within the world of project management, keeping up to date on the latest, most relevant subject areas Leverage templates, exercises, and PowerPoint presentations to enhance your project management skills Discuss tips, reporting, implementation, documentation, and other essentials of the project management field Consider how project management fits into various industries, including technology, construction, healthcare, and product development Project Management ToolBox: Tools and Techniques for the Practicing Project Manager, Second Edition is an essential resource for experienced project managers and project management students alike.
Author: Graham Hubbs Publisher: CRC Press ISBN: 0429801742 Category : Business & Economics Languages : en Pages : 268
Book Description
Cross-disciplinary scientific collaboration is emerging as standard operating procedure for many scholarly research enterprises. And yet, the skill set needed for effective collaboration is neither taught nor mentored. The goal of the Toolbox Dialogue Initiative is to facilitate cross-disciplinary collaboration. This book, inspired by this initiative, presents dialogue-based methods designed to increase mutual understanding among collaborators so as to enhance the quality and productivity of cross-disciplinary collaboration. It provides a theoretical context, principal activities, and evidence for effectiveness that will assist readers in honing their collaborative skills. Key Features Introduces the Toolbox Dialogue method for improving cross-disciplinary collaboration Reviews the theoretical background of cross-disciplinary collaboration and considers the communication and integration challenges associated with such collaboration Presents methods employed in workshop development and implementation Uses various means to examine the effectiveness of team-building exercises Related Titles Fam, D., J. Palmer, C. Riedy, and C. Mitchell. Transdisciplinary Research and Practice for Sustainability Outcomes (ISBN: 978-1-138-62573-0) Holland, D. Integrating Knowledge through Interdisciplinary Research: Problems of Theory and Practice (ISBN: 978-1-138-91941-9) Padmanabhan, M. Transdisciplinary Research and Sustainability: Collaboration, Innovation and Transformation (ISBN: 978-1-138-21640-2)
Author: Ben Linders Publisher: Ben Linders Publishing ISBN: 9492119145 Category : Computers Languages : en Pages : 117
Book Description
With plenty of ideas, suggestions, and practical cases on software quality, this book will help you to improve the quality of your software and to deliver high-quality products to your users and satisfy the needs of your customers and stakeholders. Many methods for product quality improvement start by investigating the problems, and then work their way back to the point where the problem started. For instance audits and root cause analysis work this way. But what if you could prevent problems from happening, by building an understanding what drives quality, thus enabling to take action before problems actually occur? What Drives Quality explores how quality plays a role in all of the software development activities. It takes a deep dive into quality by listing the relevant factors of development and management activities that drive the quality of software products. It provides a lean approach to quality by analyzing the full development chain from customer requests to delivering products to users. I'm aiming this book at software developers and testers, architects, product owners and managers, agile coaches, Scrum masters, project managers, and operational and senior managers who consider quality to be important. A book on quality should be practical. It should help you, the reader of this book, to improve the quality of your software and deliver better products. It should inspire you and give you energy to persevere on your quality journey. What drives quality tries to do just that, and more. This book is based on my experience as a developer, tester, team leader, project manager, quality manager, process manager, consultant, coach, trainer, and adviser in Agile, Lean, Quality and Continuous Improvement. It takes a deep dive into quality with views from different perspectives and provides ideas, suggestions, practices, and experiences that will help you to improve quality of the products that your organization is delivering. This book views software quality from an engineering, management, and social perspective. It explores the interaction between all involved in delivering high-quality software to users and provides ideas to do it quicker and at lower costs.
Author: Barbara Gross Davis Publisher: John Wiley & Sons ISBN: 047056945X Category : Education Languages : en Pages : 641
Book Description
This is the long-awaited update on the bestselling book that offers a practical, accessible reference manual for faculty in any discipline. This new edition contains up-to-date information on technology as well as expanding on the ideas and strategies presented in the first edition. It includes more than sixty-one chapters designed to improve the teaching of beginning, mid-career, or senior faculty members. The topics cover both traditional tasks of teaching as well as broader concerns, such as diversity and inclusion in the classroom and technology in educational settings.
Author: David A. Levy Publisher: Waveland Press ISBN: 1478639121 Category : Psychology Languages : en Pages : 322
Book Description
This innovative text is designed to improve thinking skills through the application of 30 critical thinking principles—Metathoughts. These specialized tools and techniques are useful for approaching all forms of study, inquiry, and problem solving. Levy applies Metathoughts to a diverse array of issues in contemporary clinical, social, and cross-cultural psychology: identifying strengths and weaknesses in various schools of thought, defining and explaining psychological phenomena, evaluating the accuracy and usefulness of research studies, reducing logical flaws and personal biases, and improving the search for creative solutions. The Metathoughts are brought to life with practical examples, clinical vignettes, illustrations, anecdotes, thought-provoking exercises, useful antidotes, and contemporary social problems and issues. Tools of Critical Thinking, 2/E is primarily suited as a core textbook for courses in critical thinking/problem solving, or makes an ideal supplement in a wide variety of undergraduate and graduate psychology courses, including introductory psychology, abnormal psychology (psychopathology), cross-cultural psychology, theories and methods of psychotherapy, research methods and design, theories of personality, clinical practicum, and contemporary problems and issues in psychology. Second Edition features: The application of critical thinking skills to cross-cultural psychology and issues of cultural diversity More than 60 new and updated reference citations related to a wide range of contemporary topics 140 multiple-choice test bank items and 20 short-answer/essay questions Comprehensive PowerPoint CD package as a pedagogical aid to augment lecture presentations Improved glossary of key terms, containing over 300 fully cross-referenced definitions The expanded use of humor, including parodies, cartoon illustrations, and clever satires
Author: Stephen Johnson Publisher: Houghton Mifflin Harcourt ISBN: 9780152021542 Category : Juvenile Nonfiction Languages : en Pages : 30
Book Description
Open the book to find the tools such as the hammer, the wrench, and the screwdriver; and to find the shapes such as circle, triangle, and square; and to use the tools to pretend making things.
Author: Nancy Tague
Author: Nancy Tague
Author: Bjorn Andersen
Author: Gary T. Furlong
Author: Christopher Schwarz
Author: Russ J. Martinelli
Author: Graham Hubbs
Author: Ben Linders
Author: Barbara Gross Davis
Author: David A. Levy
Author: Stephen Johnson