Author: Michael Brassard Publisher: Goal Q P C Incorporated ISBN: 9781576810316 Category : Business & Economics Languages : en Pages : 158
Book Description
A brief introduction to a seven-step problem-solving model counsels teams on how to tackle process problems on a system based on the Deming Plan-Do-Check-Act cycle while identifying the appropriate tools for every circumstance, in a guide complemented by real-world business examples.
Author: Michael Brassard Publisher: Goal/QPC ISBN: Category : Business & Economics Languages : en Pages : 180
Book Description
Based on the original Memory Jogger, this pocket guide provides basic tools for problem solving and continuous improvement. Team techniques and collaborative decision-making tools, including the seven management and planning tools, are also included. Read it cover to cover and refer to it often.
Author: GOAL/QPC Publisher: Goal / Qpc ISBN: 9781576811177 Category : Production management Languages : en Pages : 0
Book Description
This Second Edition Pocket Guide uses GOAL/QPC's detailed graphics and easy-to-understand text and icons to describe what the tools are, why they're used, and how to use them. Critical tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger 2 (Second Edition) contains all the tools found in the first edition of the Memory Jogger II, plus 50 pages of new charts and detailed diagram samples, a new tool, and a case study.
Author: Michael Brassard Publisher: Goal/QPC ISBN: 9781576811139 Category : Continuous improvement process Languages : en Pages : 0
Book Description
Describes the continuous quality improvement (CQI) strategy, an organisation-wide approach for continually improving all processes that deliver products and services. Details the four basic principles of CQI: customer focus, process improvement, involving employees, and mobilizing both data and team knowledge to improve decision making.
Author: Nancy Tague Publisher: Quality Press ISBN: 1953079008 Category : Business & Economics Languages : en Pages : 625
Book Description
The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.
Author: Duke Okes Publisher: Quality Press ISBN: 0873899822 Category : Business & Economics Languages : en Pages : 209
Book Description
This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does this using figures, diagrams, and tools useful for helping to make our thinking visible. This increases our ability to see what is truly significant and to better identify errors in our thinking. In the sections on finding root causes, this second edition now includes: more examples on the use of multi-vari charts; how thought experiments can help guide data interpretation; how to enhance the value of the data collection process; cautions for analyzing data; and what to do if one cant find the causes. In its guidance on solution identification, biomimicry and TRIZ have been added as potential solution identification techniques. In addition, the appendices have been revised to include: an expanded breakdown of the 7 Ms, which includes more than 50 specific possible causes; forms for tracking causes and solutions, which can help maintain alignment of actions; techniques for how to enhance the interview process; and example responses to problem situations that the reader can analyze for appropriateness.
Author: Ingrid Bens Publisher: Goal/QPC ISBN: 9781576811047 Category : Business meetings Languages : en Pages : 0
Book Description
Shows the techniques of facilitation in action. Presents real-life examples of common pitfalls and demonstrates the facilitation strategies needed to avoid them.
Author: Michael Brassard
Author: Robert D. Boehringer
Author: Michael Brassard
Author: GOAL/QPC
Author: Michael Brassard
Author: Nancy Tague
Author: Duke Okes
Author: Ingrid Bens
Author: Jaime Villafuerte
Author: James D. Bolton