The Practical Hotel Housekeeper PDF Download

Author: Mary Bresnan
Publisher:
ISBN:
Category : Home economics
Languages : en
Pages : 202

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Author: David Brody
Publisher: University of Chicago Press
ISBN: 022638912X
Category : Architecture
Languages : en
Pages : 208

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Book Description
A mattress, box spring, and duvet for a king-size hotel bed weighs in at 225 pounds. Imagine trying to wrestle with changing the sheets and getting the hospital corners just right; it is easy to see why hotel housekeepers experience back and shoulder injuries at increasing rates. David Brody got behind the scenes at the Chicago Hyatt Regency and the Starwood hotels in Hawaii, bypassing management and corporate press releases to interview the housekeeping staff directly. Given Brody s expertise in architecture and design, his mission here is to help us understand service design in hotels in order to situate the needs of hotel customers, housekeepers, and hotel management one relative to the other. What unfolds as a new perspective on hotels is designin terms of spaces, products, maintenance, and workflow systems. We get vivid examples of how a hotel room s design encapsulates a highly orchestrated, hidden process of management and labor, where work is invisible and surface appearances are paramount to the guest s sense of domestic comfort. ( Turndown service is one exampleroom light dimmed, drapes drawn, music on classical, turndown mat on floor, slippers in place, mint on pillow, etc.) Brody opts strongly for what he calls co-design, which means collaboration between workers and management on improving hotel design, and he is unabashedly partisan in taking sides with hotel workers and their unions. He also advocates for sustainability and green politics."

Author: Mary Elizabeth Palmer
Publisher:
ISBN:
Category : Home economics
Languages : en
Pages : 120

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Author: Bresnan Mary
Publisher: Legare Street Press
ISBN: 9781021482679
Category :
Languages : en
Pages : 0

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Book Description
In this comprehensive guide to hotel management and housekeeping, Mary Bresnan offers practical advice on every aspect of the profession. From training new staff to ensuring guest comfort and satisfaction, this book is an indispensable resource for hotel managers, caretakers, and anyone looking to break into the hospitality industry. This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

Author: John A. Jakle
Publisher: Univ. of Tennessee Press
ISBN: 1572336552
Category : History
Languages : en
Pages : 242

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Book Description
In small cities and towns across the United States, Main Street hotels were iconic institutions. They were usually grand, elegant buildings where families celebrated special occasions, local clubs and organizations honored achievements, and communities came together to commemorate significant events. Often literally at the center of their communities, these hotels sustained and energized their regions and were centers of culture and symbols of civic pride. America's main street hotels catered not only to transients passing through a locality, but also served local residents as an important kind of community center. This new book by John A. Jakle and Keith A. Sculle, two leading experts on the nation_s roadside landscape, examines the crucial role that small- to mid-sized city hotels played in American life during the early decades of the twentieth century, a time when the automobile was fast becoming the primary mode of transportation. Before the advent of the interstate system, such hotels served as commercial and social anchors of developing towns across the country. America's Main Street Hotels provides a thorough survey of the impact these hotels had on their communities and cultures. The authors explore the hotels' origins, their traditional functions, and the many ups and downs they experienced throughout the early twentieth century, along with their potential for reuse now and in the future. The book details building types, layouts, and logistics; how the hotels were financed; hotel management and labor; hotel life and customers; food services; changing fads and designs; and what the hotels are like today. Brimming with photographs, this book looks at hotels from coast to coast. Its exploration of these important local landmarks will intrigue students, scholars, and general readers alike, offering a fascinating look back at that recent period in American history when even the smallest urban places could still look optimistically toward the future. John A. Jakle is emeritus professor of geography at the University of Illinois, Urbana-Champaign. Keith A. Sculle is the head of research and education for the Illinois Historic Preservation Agency. He and Professor Jakle have coauthored The Gas Station in America; Motoring: The Highway Experience in America; Fast Food: Roadside Restaurants in the Automobile Age; Signs in America_s Auto Age: Signatures of Landscape and Place; and Lots of Parking: Land Use in a Car Culture. With Jefferson S. Rogers, they are also coauthors of The Motel in America.

Author: Mary Bresnan
Publisher: Theclassics.Us
ISBN: 9781230376110
Category :
Languages : en
Pages : 46

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Book Description
This historic book may have numerous typos and missing text. Purchasers can usually download a free scanned copy of the original book (without typos) from the publisher. Not indexed. Not illustrated. 1900 edition. Excerpt: ... the laundry. A hotel laundry, well managed, is one of the most important and profitable of all the departments connected with a hotel, not even excepting the dining room or kitchen. In fact, it would not be possible for those, employed in and having charge of those two departments to fulfill their duties without the laundry. For this reason the proprietors of seashore and mounta'n resorts find the laundry as necessary as do the proprietors and managers of hotels in dusty cities and towns; and are even more anxious to secure good help for that department than they are for certain other parts of the house. There is as yet no proprietor or manager so independent as to be able to conduct a hotel business without a laundry of some kind, if for no other use than to do the washing and mangling for the house, in which I include the table linen, which should have first consideration of whoever has charge of the laundry. Even in hotels that cater exclusively to the wealthier or so-called "best people," there should be no guest considered of so much importance that the table or house linen should be delayed for his accommodation. This is one reason why a head laundress or laundryman should be chosen with anxious care from among a hundred applicants, because an intelligent head man or woman having Charge of the laundry, knows that the success of the hotel depends mostly upon how well the guests are fed and lodged and if the head of the laundry is experienced and competent neither the house nor the guests should be compelled to wait for either the house or table linen or the bundle work, because he or she will always have enough good competent, reliable help on hand to do the work. I say always, because it doesn't do to have good help today or for a...

Author: Richard McMunn
Publisher: How2Become Ltd
ISBN: 1907558748
Category : Business & Economics
Languages : en
Pages : 161

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Author: John Tellman
Publisher:
ISBN:
Category : Caterers and catering
Languages : en
Pages : 126

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Book Description

Author: Michael J. O'Fallon
Publisher: John Wiley & Sons
ISBN: 0470177144
Category : Business & Economics
Languages : en
Pages : 513

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Book Description
This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.

Author: Jacob Tomsky
Publisher: Anchor
ISBN: 0385535643
Category : Biography & Autobiography
Languages : en
Pages : 250

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Book Description
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.