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Author: Kai Yang Publisher: McGraw Hill Professional ISBN: 0071501460 Category : Technology & Engineering Languages : en Pages : 465
Book Description
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Author: Michael L. George Publisher: McGraw Hill Professional ISBN: 1260135047 Category : Business & Economics Languages : en Pages : 332
Book Description
The world’s leading expert on Lean Six Sigma provides the missing link for reducing waste and taking operations to the next level: Artificial Intelligence“Whatever the industry, there is an executive with the grit and determination to apply AI to attain the fastest growth, the highest investment returns, to dominate that industry. The only question is: will it be you?” –from Lean Six Sigma in the Age of Artificial IntelligenceCombine the power of AI and LSS to seize the competitive advantage—quickly, decisively, and permanentlySince 2001, business leaders have been using Lean Six Sigma (LSS) to drive improvements across industries, enabling their companies to reduce cycle time and waste, thus improving revenue and profits. Now they can finally unlock their company’s full potential by combining LSS and AI. In Lean Six Sigma in the Age of Artificial Intelligence, the world’s most respected expert on LSS, Michael L. George, Sr., shows how to harness the power of the technology that promises changing everything as we know it—Artificial Intelligence—to dramatically enhance any LSS management program. This game-changing guide takes you through the process of using AI to unlock maximum speed, solve complex manufacturing challenges, reduce waste, increase company profits, and ultimately outflank your competition at every turn. With Lean Six Sigma in the Age of Artificial Intelligence, you’ll take this revolutionary approach to its limits—and that will make all the difference between business success and failure in the coming decades.
Author: Dick Smith Publisher: John Wiley & Sons ISBN: 0471273139 Category : Business & Economics Languages : en Pages : 338
Book Description
Real executives talk about how Six Sigma changed their organizations for the better Backed by the real-world experience of executives who successfully implemented Six Sigma, this book shows how this powerful, data-driven quality improvement methodology can improve the learning cycle and financial and corporate reporting, as well as strategic planning, customer demand issues, and more. Case studies and interviews provide real-life best practices that make the implementation process that much easier for managers. The authors are Six Sigma experts affiliated with PricewaterhouseCoopers and here present an innovative examination of this powerful and popular methodology.
Author: Tom McCarty Publisher: McGraw Hill Professional ISBN: 0071752455 Category : Technology & Engineering Languages : en Pages : 305
Book Description
PROVEN STRATEGIES FOR CREATING CORPORATE SUSTAINABILITY PROGRAMS Co-written by Six Sigma Black Belts and LEED Accredited Professionals, this pioneering guide reveals how to use the power of Six Sigma to develop and implement enterprise-wide green initiatives. Six Sigma Sustainability explains how typical Six Sigma DMAIC structures such as program governance, project charters, transfer functions, measurement systems, risk assessment, and process design support environmentally sound business practices. Real-world examples demonstrate how specific problems in areas such as carbon emissions, energy conservation, materials recycling, water use, and finance can be solved using Six Sigma tools. The detailed information in this practical resource helps you to deliver innovative programs that simultaneously reduce environmental impact and create business value. COVERAGE INCLUDES: Developing the business case for necessary investments in sustainability Sustainability leadership and the collaborative management model Applying the Six Sigma transfer function framework to identify critical drivers of success Sustainability measurement and reporting Designing a change management strategy and leveraging teams using the Six Sigma DMAIC framework Managing corporate real estate portfolios in compliance with green initiatives Case studies that show how to use Six Sigma methodologies to improve sustainability functions Design for Six Sigma--using the House of Quality and other essential Six Sigma design tools Stakeholder management--best practices for driving adoption of high quality solutions
Author: Basem El-Haik Publisher: John Wiley & Sons ISBN: 0471744700 Category : Technology & Engineering Languages : en Pages : 300
Book Description
A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or external. Some services consist ofseveral processes linked together while others consist of a singleprocess. This book introduces Design for Six Sigma (DFSS), aneasy-to-master, yet highly effective data-driven method thatprevents defects in any type of service process. The particularfocus of this publication is service DFSS, which leads to what theauthors term "a whole quality business," one that takes a proactivestance and gets things right the first time. Not only does thewhole quality business produce a high-quality product and offerhigh-quality services, but it also operates at lower cost andhigher efficiency, throughout the entire life cycle, than itscompetitors because all the links in the supply chain areoptimized. Following a detailed overview that sets forth the basic premise andkey concepts of service DFSS, the authors offer all the informationand tools needed to take advantage of service DFSS within their ownorganizations, including: * Clear and in-depth coverage of the philosophical, organizational,and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment andexecution process * Full discussions of all the key methods involved in service DFSS,including axiomatic design, design for X, the theory of inventiveproblem solving (TRIZ), transfer function, design scorecards, andTaguchi's method * Practical, illustrative examples that demonstrate how the theoryis put into practice * Assistance in developing the necessary skills in applying DFSS inorganizational settings Problems and their solutions are provided at the end of eachchapter to help readers grasp the key concepts they need to moveforward in the text. Acclaro DFSS Light(r), a Java-based softwarepackage that implements axiomatic design processes discussed inChapter Eight, is available for download from an accompanying Wileyftp site. Acclaro DFSS Light(r) is a software product of AxiomaticDesign Solutions, Inc. This book is ideal as a reference to service DFSS for corporateexecutives, quality control managers, and process engineers, or asa complete training manual for DFSS teams. It is also a superiortextbook for graduate students in management, operations, andquality assurance.
Author: George Eckes Publisher: John Wiley & Sons ISBN: 0471436801 Category : Business & Economics Languages : en Pages : 288
Book Description
Applying this revolutionary management strategy to drive positivechange in an organization Currently exploding onto the American business scene, the Six Sigmamethodology fuels improved effectiveness and efficiency in anorganization; according to General Electric's Jack Welch, it's the"most important initiative [they] have ever undertaken." Written bythe consultant to GE Capital who helped implement Six Sigma at GEand GE's General Manager of e-Commerce, Making Six Sigma Lastoffers businesses the tools they need to make Six Sigma work forthem--and cultivate long-lasting, positive results. Successful SixSigma occurs when the technical and cultural components of changebalance in an organization; this timely, comprehensive book isdevoted to the cultural component of implementing Six Sigma,explaining how to manage it to maintain that balance. The authorsaddress how to create the need for Six Sigma; diagnose the fourtypes of resistance to Six Sigma and how to overcome them; managethe systems and structures; and lead a Six Sigma initiative. Thisbook applies the Six Sigma approach to business operations acrossthe organization--unlike other titles that focus on productdevelopment. Plus, it provides strategies, tactics, and tools toimprove profitability by centering on the relationship betweenproduct defects and product yields, reliability, costs, cycle time,and schedule. George Eckes (Superior, CO) is the founder and principal consultantfor Eckes & Associates. His clients include GE Capital, Pfizer,Westin, Honeywell, and Volvo. Eckes has published numerous paperson the topic of performance improvement and is the author of TheSix Sigma Revolution: How General Electric and Others TurnedProcess into Profits (0-471-38822-X) (Wiley).
Author: Betsi Harris Ehrlich Publisher: CRC Press ISBN: 9781420000337 Category : Business & Economics Languages : en Pages : 302
Book Description
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.
Author: Craig Gygi Publisher: John Wiley & Sons ISBN: 1118238044 Category : Business & Economics Languages : en Pages : 405
Book Description
The fast and easy way to understand and implement Six Sigma The world's largest and most profitable companies—including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola—have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs. Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about. With this book, Six Sigma is revealed to everyone. You might be in a company that's already implemented Six Sigma, or your organization may be considering it. You may be a student who wants to learn how it works, or you might be a seasoned business professional who needs to get up to speed. In any case, this updated edition of Six Sigma For Dummies is the most straightforward, non-intimidating guide on the market. New and updated material, including real-world examples What Six Sigma is all about and how it works The benefits of Six Sigma in organizations and businesses The powerful "DMAIC" problem-solving roadmap Yellow, Green and Black—how the Six Sigma "belt" system works How to select and utilize the right tools and technologies Speaking the language of Six Sigma; knowing the roles and responsibilities; and mastering the statistics skills and analytical methods Six Sigma For Dummies will become everyone's No. 1 resource for discovering and mastering the world's most famous and powerful improvement tool. Stephen Covey is spot-on when he says, "Six Sigma For Dummies is a book to be read by everyone."
Author: Keki R. Bhote
Author: Keki R. Bhote
Author: Kai Yang
Author: Michael L. George
Author: Dick Smith
Author: Tom McCarty
Author: Alan Larson
Author: Basem El-Haik
Author: George Eckes
Author: Betsi Harris Ehrlich
Author: Craig Gygi