The Pfeiffer Book of Successful Conflict Management Tools PDF Download

Author: Jack Gordon
Publisher: Pfeiffer
ISBN: 9780470193440
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
The Pfeiffer Book of Successful Managing Conflict Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Managing Conflict Tools Provides articles that offer timeless advice for dealing and classifying organizational conflict Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization

Author: Elaine Biech
Publisher: John Wiley & Sons
ISBN: 0470184981
Category : Business & Economics
Languages : en
Pages : 515

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Book Description
Year after year, consultants, trainers, and human resource professionals have come to rely on The Pfeiffer Annuals to provide them with the most current and quality tools on a wide variety of topics. In this book, editor Elaine Biech and contributors to the Annuals have honed in on the important theme of team building to create the first topic-specific book in The Pfeiffer Annuals series. The Pfeiffer Book of Successful Team-Building Tools, 2nd Edition, includes an innovative ten-block model for building a high-performance team and draws on the best-on-the-topic articles from thirty-five years of Annuals volumes.

Author: Jack Gordon
Publisher: John Wiley & Sons
ISBN: 0470181818
Category : Business & Economics
Languages : en
Pages : 466

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Book Description
The Pfeiffer Book of Successful Leadership Development Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Leadership Development Tools · Includes an overview of management theorists who have shaped modern thought about organizations and leadership · Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences · Offers inventories that include questionnaires and instruments that help people clarify their own beliefs about leadership

Author: Tony Alessandra
Publisher: Simon and Schuster
ISBN: 1416550623
Category : Business & Economics
Languages : en
Pages : 371

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Book Description
When a manager establishes a friendly yet productive working atmosphere, the benefits to the whole organization are substantial. The Art of Managing People provides practical strategies, guidelines and techniques for * Developing the interpersonal skills necessary to improve relations with employees * Understanding the differences between people, and behaving accordingly * Assessing, and then improving, current working situations * Creating trust between managers and employees. Person-to-person skills are the key to developing an effective team of satisfied, energetic workers. Letting your workers express their own personalities and maximize their potentials will * Reduce stress within the work force, * Create a positive spirit throughout the company, and * Increase the organization's productivity and profitability.

Author: James S. O'Rourke
Publisher: Taylor & Francis
ISBN: 1000845974
Category : Business & Economics
Languages : en
Pages : 543

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Book Description
This new edition of Management Communication is a case-based textbook that introduces students to the strategic communication methods that are crucial to master in order for them to develop into effective and ethical managers at all levels of business. Effective communication skills are necessary for success in the business world, and James O’Rourke has written a highly readable book filled with anecdotes and examples to engage students in the learning process. This seventh edition includes both classic and new features. The strategic approach is integrated throughout the book, allowing students to understand how a communicated message affects the business as a whole. New case studies provide students with hands-on experience of scenarios they will encounter in the real world, looking at global companies such as Facebook and Nike. Further updates include new content on technology, corporate culture, and disinformation. An ethical thread is woven through the text, demonstrating how ethical decision making can be applied in all aspects of communication. Chapters on intercultural communication, nonverbal communication, and conflict management provide students with the skills to build relationships and influence stakeholders – key skills for any manager. This text will provide students with a well-rounded understanding of management communication and the support material ensures it serves as a complete resource for instructors.

Author: Gjyn O'Toole
Publisher: Elsevier Health Sciences
ISBN: 0729598438
Category : Medical
Languages : en
Pages : 528

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Book Description
Essential guide to better communication in practice Communication is a core skill for all healthcare professionals, regardless of their specific discipline. The fifth edition of Communication: Core Interpersonal Skills for Healthcare Professionals provides a comprehensive introduction that will be invaluable for students undertaking any training program in health. The book guides students toward an understanding of all the basic communication techniques and skills they will need in practice. They will learn to develop self-awareness about the impact their words and actions might have on others, use a person-centred model to reconstruct their communication style and approach, and then apply their new knowledge and skills to real-life scenarios. Easy to read and logically ordered over four sections, this book will guide students towards developing lifelong communication skills that will ultimately enable optimal person-centred care, successful therapeutic relationships and positive patient outcomes. - A focus on person-centred care and culturally responsive communication - Assists students to reflect on their personal communication style and habits, then learn and practise strategies and skills to enhance future communication in practice - Builds confidence in communication through activities, scenarios and case studies - Explores communication with Indigenous peoples to improve healthcare outcomes - Includes digital communication – overviews and tips on navigating professional and personal electronic media - Scenarios, case studies, individual and group activities, role-plays and end-of-chapter questions support learning - Straightforward language makes learning accessible for students in all health disciplines - Student and instructor resources, including companion EAQ, companion video resource Stories in Healthcare Communication, quizzes, semester planner and a tutorial guide contribute to engaging students New to this edition - New chapter on the requirements of communication within multidisciplinary or interprofessional teams - Fully updated to reflect the latest research - Updated references throughout the text to reflect current discussion and requirements of communication in healthcare Instructor resources on Evolve: - PowerPoint slides - Semester planner - Tutorial activities - Testbank (MCQs) - Image collection Student and Instructor resources on Evolve: - Answers to end-of-chapter review questions - Student quiz (MCQ + T/F)

Author: Katrin Muff
Publisher: Routledge
ISBN: 1351285661
Category : Business & Economics
Languages : en
Pages : 242

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Book Description
The introduction is free to download here.This book is about empowering ordinary people to make a difference in the world. It explores the transformation that emerges when groups spread around the world working on similar issues discover synchronicities, often cross-pollinating, and collaborate rather than compete. A Collaboratory is a facilitated space where stakeholders meet to discuss burning societal issues. Each collaboratory is different and needs to be carefully designed to fit the context, ambition, purpose, stakeholders, culture, and space.Part 1 of the book sets the stage by explaining what a collaboratory is, where it emerges from, how it is defined and how it fits into the larger context of the social lab revolution that is happening all over the world.Part 2 of the book unpacks the many dimensions and considerations that contribute to the magic of a collaboratory experience. We offer nine unique insights and perspectives that need to be considered and form an integral part of a successful collaboratory.Part 3 offers eight inspiring examples of how a collaboratory could be applied. We look at applications in the educational field, within organizations, among institutions, and as movements.Part 4 offers a pragmatic outlook on how to get started if you want to use the Collaboratory in your own field of work. The book offers a narrative roadmap using a real-life example of a co-designed and co-created Collaboratory in Norway.Offering practical recommendations and benefits, and bringing together insights from a range of experienced academics, practitioners and facilitators, The Collaboratory is a handbook for experienced or aspiring practitioners in all fields of change: in society, in organizations of all kind and in the field of education.

Author: Gjyn O'Toole
Publisher: Elsevier Health Sciences
ISBN: 0729585794
Category : Medical
Languages : en
Pages : 424

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Book Description
New chapter focusing solely on electronic communication – the advantages and disadvantages plus strategies for appropriate use of social media New chapter exploring the importance of ‘one way’ documentation, professional writing and conduct New scenarios and activities – 49 scenarios present realistic situations and individuals that health professionals encounter, encouraging the reader to actively explore circumstances and needs

Author: Timothy M. Franz
Publisher: John Wiley & Sons
ISBN: 1118232674
Category : Psychology
Languages : en
Pages : 376

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Book Description
Organizations thrive or struggle as a result of interactions among team members. To optimize the performance of teams, Group Dynamics and Team Interventions bridges the gap between the most up-to-date academic research findings about group behavior and real-life practice. Chapters summarize the theories behind group and team behavior while offering proven application and intervention techniques that can be utilized in workplace settings. Topics addressed include team formation and development; understanding culture and team diversity; improving team cohesion, decision making, and problem solving; managing and reducing team conflict; team leadership, power, and influence; and others. Brief case studies and interventions that illustrate each theory help to enhance the clarity of the topics. Group Dynamics and Team Interventions will benefit academics and practitioners alike, who gain from a better understanding of the dynamics that inform team behavior, along with assessment tools and practical intervention techniques to create and maintain a high-performing team.

Author: Gjyn O'Toole
Publisher: Elsevier Health Sciences
ISBN: 0729598292
Category : Medical
Languages : en
Pages : 262

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Book Description
The ability to communicate well is the single most important skill for a paramedic. But, despite an emphasis on communication in paramedicine assessment and standards, there has never been a resource specifically tailored to the unique environments in which paramedics practise.This new book fills that gap. Communication in Paramedic Practice is designed as a primer on the importance for paramedics of communicating well, and how to achieve this in real life. It encourages self-reflection on your own communication style, and covers important considerations such as listening, managing distress, being culturally responsive and non-verbal communication.Written by experts in this field, and full of relevant examples and opportunities to practise, this book will help you communicate comfortably and confidently for better patient outcomes, increased workplace safety and more efficient transfer of information - Four sections cover the significance of interpersonal communication, developing self-awareness, managing realities of communication as a paramedic and scenarios for practice - Promotes self-reflection on your personal communication style and habits - Introduces the strategies and skills you need for real life - Encourages the development of confidence through activities, scenarios and case studies - Wide range of examples to reflect paramedic practice - Relevant resources for ongoing development and improvement of communication skillsStudent resources on Evolve: - Answers to end-of-chapter review questions - Student quizStudent and instructor resources on Evolve: - Semester planner - Student quiz – multiple choice questions - Tutorial activities - Student quiz – true / false - PowerPoint slides