Author: William EllisPublisher:
ISBN:
Category :
Languages : en
Pages : 560
Book Description
History of Madagascar. Comprising also the progress of the Christian Mission, etc
Author: William EllisOccasional Paper of the Hawaiian Church Mission, Etc. No. for 1865
Author: Speech ... in the House of Representatives, on the Panama Mission, etc
Author: Daniel WEBSTERZingerman's Guide to Giving Great Service
Author: Ari WeinzweigPublisher: Hyperion
ISBN: 1401305075
Category : Business & Economics
Languages : en
Pages : 125
Book Description
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
The Magnetospheric Constellation Mission, Etc., NP-2002-5-457-GSFC.
Author: The Missionary Review
Author: The Mission Primer
Author: Davie Richard O'HallaronPublisher:
ISBN: 9780967663593
Category : Corporate culture
Languages : en
Pages : 127
Book Description
Measure What Matters
Author: John DoerrPublisher: Penguin
ISBN: 052553623X
Category : Business & Economics
Languages : en
Pages : 322
Book Description
#1 New York Times Bestseller Legendary venture capitalist John Doerr reveals how the goal-setting system of Objectives and Key Results (OKRs) has helped tech giants from Intel to Google achieve explosive growth—and how it can help any organization thrive. In the fall of 1999, John Doerr met with the founders of a start-up whom he'd just given $12.5 million, the biggest investment of his career. Larry Page and Sergey Brin had amazing technology, entrepreneurial energy, and sky-high ambitions, but no real business plan. For Google to change the world (or even to survive), Page and Brin had to learn how to make tough choices on priorities while keeping their team on track. They'd have to know when to pull the plug on losing propositions, to fail fast. And they needed timely, relevant data to track their progress—to measure what mattered. Doerr taught them about a proven approach to operating excellence: Objectives and Key Results. He had first discovered OKRs in the 1970s as an engineer at Intel, where the legendary Andy Grove ("the greatest manager of his or any era") drove the best-run company Doerr had ever seen. Later, as a venture capitalist, Doerr shared Grove's brainchild with more than fifty companies. Wherever the process was faithfully practiced, it worked. In this goal-setting system, objectives define what we seek to achieve; key results are how those top-priority goals will be attained with specific, measurable actions within a set time frame. Everyone's goals, from entry level to CEO, are transparent to the entire organization. The benefits are profound. OKRs surface an organization's most important work. They focus effort and foster coordination. They keep employees on track. They link objectives across silos to unify and strengthen the entire company. Along the way, OKRs enhance workplace satisfaction and boost retention. In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that OKRs have spurred at so many great organizations. This book will help a new generation of leaders capture the same magic.
Decennial Reports on the Trade Navigation Industries, Etc., of the Ports Open to Foreign Commerce in China and Corea, and on the Conditions and Development of the Treaty Port Provinces
Author: China. Hai guan zong shui wu si shuPublisher:
ISBN:
Category :
Languages : en
Pages : 924
Book Description
A Bibliography of Foreign Missions
Author: Edwin Munsell BlissPublisher:
ISBN:
Category : Missions
Languages : en
Pages : 104
Book Description