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Author: Dean Spitzer Publisher: AMACOM ISBN: 0814430090 Category : Business & Economics Languages : en Pages : 312
Book Description
Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Spitzer’s "socialization of measurement" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. This book gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.
Author: Dean Spitzer Publisher: AMACOM ISBN: 0814430090 Category : Business & Economics Languages : en Pages : 312
Book Description
Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Spitzer’s "socialization of measurement" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. This book gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.
Author: National Research Council Publisher: National Academies Press ISBN: 0309175828 Category : Business & Economics Languages : en Pages : 298
Book Description
Total quality management (TQM), reengineering, the workplace of the twenty-first centuryâ€"the 1990s have brought a sense of urgency to organizations to change or face stagnation and decline, according to Enhancing Organizational Performance. Organizations are adopting popular management techniques, some scientific, some faddish, often without introducing them properly or adequately measuring the outcome. Enhancing Organizational Performance reviews the most popular current approaches to organizational changeâ€"total quality management, reengineering, and downsizingâ€"in terms of how they affect organizations and people, how performance improvements can be measured, and what questions remain to be answered by researchers. The committee explores how theory, doctrine, accepted wisdom, and personal experience have all served as sources for organization design. Alternative organization structures such as teams, specialist networks, associations, and virtual organizations are examined. Enhancing Organizational Performance looks at the influence of the organization's norms, values, and beliefsâ€"its cultureâ€"on people and their performance, identifying cultural "levers" available to organization leaders. And what is leadership? The committee sorts through a wealth of research to identify behaviors and skills related to leadership effectiveness. The volume examines techniques for developing these skills and suggests new competencies that will become required with globalization and other trends. Mergers, networks, alliances, coalitionsâ€"organizations are increasingly turning to new intra- and inter-organizational structures. Enhancing Organizational Performance discusses how organizations cooperate to maximize outcomes. The committee explores the changing missions of the U.S. Army as a case study that has relevance to any organization. Noting that a musical greeting card contains more computing power than existed in the entire world before 1950, the committee addresses the impact of new technologies on performance. With examples, insights, and practical criteria, Enhancing Organizational Performance clarifies the nature of organizations and the prospects for performance improvement. This book will be important to corporate leaders, executives, and managers; faculty and students in organizational performance and the social sciences; business journalists; researchers; and interested individuals.
Author: Ivan T. Robertson Publisher: John Wiley & Sons ISBN: 0470867590 Category : Psychology Languages : en Pages : 304
Book Description
Organizational Effectiveness: The Role of Psychology examines psychological approaches in organizations, not from the more common perspective of their impact on individuals, but in relation to how the work of psychologists impacts on the overall effectiveness of the organization. It also provides a critical review of what psychology has to offer; the way psychologists choose the problems they address, work with others, and evaluate and demonstrate the impact they have. Robertson, Callinan and Bartram have brought together leading researchers and practitioners in work and organizational psychology. Each chapter provides a review of current knowledge, practice, issues and future directions in their own area of expertise, with a focus on contributions and implications for organizational functioning and the wider arena of managerial thinking. This book is for anyone interested in understanding the complex relations between individual, group and organisational performance and effectiveness. It is a valuable and challenging resource for advanced students and practitioners of occupational psychology, organizational behaviour, HRM, and psychological consultancy in organizations.
Author: Anders Örtenblad Publisher: Oxford University Press ISBN: 0198832354 Category : Business & Economics Languages : en Pages : 539
Book Description
The concept of the 'learning organization' is one of the most popular management ideas of the last few decades. Since it was conceived as an idea in its own right, it has been given various definitions and meanings, such that we are still faced with the question as to whether any unified understanding of what the learning organization really is can be established. This Handbook offers extensive reviews of both new and traditional perspectives on the concept and provides suggestions for how the learning organization can best be defined, practiced, studied, and developed in future research. With contributions from long-standing scholars in the field as well as those new to the area, this book aims to bridge the gap between traditional and more critical perspectives, and in doing so find alternative features and angles to take the idea forward. In addition to elaborating on and developing older definitions of the learning organization and suggesting updated and even new definitions, the chapters also provide focused explorations on pertinent aspects of the learning organization such as ambidexterity, gender inclusivity, and systems thinking. They also survey organizations that have made efforts towards becoming learning organizations, how the learning organization can best be measured and studied, and the universality of the idea itself. Some of the questions raised in this book are answered, or at least given tentative answers, while other questions are left open. In this way, the book has the ambition to take the learning organization an important step further, whilst having no intentions to take any final step; instead, the intention is that others will endeavour to continue where this book stops.
Author: Kim S. Cameron Publisher: Academic Press ISBN: 1483268543 Category : Psychology Languages : en Pages : 309
Book Description
Organizational Effectiveness: A Comparison of Multiple Models directly addresses the issues of non-integration and non-comparability. This book not only provides well thought out approaches to effectiveness as a construct, but also practical suggestions for improving effectiveness in organizations. A set of integrating questions that raise theoretical, conceptual, empirical, research, practical, and managerial issues are also included. This text likewise compares and contrasts theoretical and philosophical roots of a particular perspective with other perspectives. This publication is intended for scholars and researchers seeking to understand and measure organizational effectiveness, as well as practitioners who are faced with the problem of managing and improving their own organization's effectiveness.
Author: Alan Fowler Publisher: Routledge ISBN: 1134190700 Category : Business & Economics Languages : en Pages : 241
Book Description
'The Virtuous Spiral is without doubt a most welcome addition to the body of knowledge that will continue to be highly valued in the NGO sector.' Ezra Limiri Mbogori, Director, Mwelekeo wa NGO (MWENGO), Harare 'Fowler demonstrates how development NGOs can engage in a virtuous spiral of performance-based learning that regenerates public trust. This is a timely book, dealing squarely with the confidence crisis faced by many NGOs in the South and North.' Louk De La Rive Box, Director, European Centre for Development Policy Management, Maastricht Sustainability is crucial for all institutions involved in international development. This work offers practical guidance on how to achieve it. There are three main kinds of sustainability and a section of the book is devoted to each: making the impact of the organization's work sustainable, ensuring continuity of funding, and making the organization itself sustainable to remain viable. Achieving all three creates a virtuous spiral. The book takes an organizational rather than a technical or impact-based approach to sustainability. It is based on extensive international research and offers many practical examples of sustainability and the difficult trade-offs involved.
Author: Neil Gilbert Publisher: Oxford University Press, USA ISBN: 0195058941 Category : Political Science Languages : en Pages : 236
Book Description
Studies of the welfare state have formed an important part of public policy research in the USA since World War II. This volume examines and reconsiders the scope of social welfare transfers, how they are delivered, and whom they benefit.
Author: Kelin E. Gersick Publisher: Lexington Books ISBN: 9780739109243 Category : Business & Economics Languages : en Pages : 310
Book Description
Using detailed and comprehensive analysis, Generations of Giving: Leadership and Continuity in Family Foundations examines continuity and leadership over time within family foundations. Although the foundations in the study are quite diverse in their goals and management, they have all had to confront and survive a common set of challenges. At the core of this volume is the study of two aspects of philanthropy: funding and volunteers_each essential to the survival of a foundation. This study is about the 'why' and the 'how' of these two crucial aspects. Published in cooperation with the National Center for Family Philanthropy.
Author: Robert B. Carton Publisher: Edward Elgar Publishing ISBN: 1847202845 Category : Business & Economics Languages : en Pages : 580
Book Description
This exciting and innovative book will find its audience in researchers and scholars at many levels of academe in the fields of entrepreneurship and strategic management, organizational theory and accounting, and finance.
Author: Dean Spitzer
Author: Dean Spitzer
Author: National Research Council
Author: Ivan T. Robertson
Author: Anders Örtenblad
Author: Kim S. Cameron
Author: Alan Fowler
Author: Neil Gilbert
Author: 
Author: Kelin E. Gersick
Author: Robert B. Carton