Author: Bob BrownPublisher: Reinhardt & Still Pub
ISBN: 9780964048515
Category : Table service.
Languages : en
Pages : 142
Book Description
The Little Brown Book of Restaurant Success
Author: Bob BrownPublisher: Reinhardt & Still Pub
ISBN: 9780964048515
Category : Table service.
Languages : en
Pages : 142
Book Description
The Little Brown Book of Restaurant Success
Author: Bob BrownPublisher:
ISBN: 9780974156408
Category :
Languages : en
Pages :
Book Description
The best selling definitive book or restaurant server sales and service techniques with easy to read style. Great source of tool, tips and techniques to increase sales, improve morale and guest satisfaction for both managers and servers alike.
The Little, Brown Book of Anecdotes
Author: Clifton FadimanPublisher: Hachette+ORM
ISBN: 0316084727
Category : Reference
Languages : en
Pages : 1322
Book Description
A book compiled of anecdotes from other collections, arranged under the name of the person they're about.
Customer Service in Tourism and Hospitality
Author: Simon HudsonPublisher: Goodfellow Publishers Ltd
ISBN: 1908999357
Category : Business & Economics
Languages : en
Pages : 316
Book Description
Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
Commerce Business Daily
Author: Publisher:
ISBN:
Category : Government purchasing
Languages : en
Pages : 1844
Book Description
Customer Service for Hospitality and Tourism
Author: Simon HudsonPublisher: Goodfellow Publishers Ltd
ISBN: 1908999349
Category : Business & Economics
Languages : en
Pages : 166
Book Description
Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.
Pizza Today
Author: Food & Service News
Author: Publisher:
ISBN:
Category : Food service management
Languages : en
Pages : 668
Book Description
Author: 
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