The Hotel Industry’s Retention Management’s Success Factors of Selected Major Hotels in Abu Dhabi, United Arab Emirates PDF Download
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Author: Dr. Eileen L. Guerra - Papellero Publisher: Partridge Publishing Singapore ISBN: 1543753434 Category : Business & Economics Languages : en Pages : 91
Book Description
This study aims to assess in the hotel industry’s retention management of the rank-and-file employees in terms of the demographic profiles and the level of influence and level of importance of the success factors of selected major hotels operating in Abu Dhabi of the United Arab Emirates as assessed by the managers. The descriptive-correlational research was applied. The researcher prepared a structured survey questionnaire. It examines the current phenomenon that happens within Abu Dhabi’s hotel industry. The eight factors used throughout this study comprises of compensation and benefits, rewards and recognition, work environment and culture, recruitment and selection, career development and training, job design and work teams, performance and management evaluation, and communications. Correlation analysis tested the relationship between a profile of the respondents and their perceptions on the level of influence and level of importance of the factors of employee retention, and the difference between the perception of managers and rank-and-file employees on the level of importance and level of influence of the success factors of employee retention. The findings show that the role of the manager in the retention management of the rank-and-file employees was due to the level of influence and level of importance. As to the level of influence, the work environment and corporate culture were assessed by the managers to be the most influential success factor which was followed by performance management and evaluation, and job design and work teams. As to the level of importance, communication was assessed as the most important among all retention factors. The reason is due to good communication skill expected in the hospitality industry. Other considerations was on the recruitment and selection and performance management and evaluation. As a conclusion, the five success factors that helped the hotel industry in retaining their good employees for sustainable operations, include the work environment and corporate culture, performance management and evaluation, job design and work teams, communication, and recruitment and selection. As a result of the study, it is recommended that the hotel management should maintain the relationship of the level of influence and the level of importance with the respondents’ profiles in terms of age, highest educational attainment, hotel classification, position, and years of service basing from their significance and the rejection of the hypothesis. Key Terms: Descriptive-Correlational type of Research, Level of Influence, Level of Importance, Success Factors, Retention Management, Hotel Industry in Abu Dhabi.
Author: Dr. Eileen L. Guerra - Papellero Publisher: Partridge Publishing Singapore ISBN: 1543753434 Category : Business & Economics Languages : en Pages : 91
Book Description
This study aims to assess in the hotel industry’s retention management of the rank-and-file employees in terms of the demographic profiles and the level of influence and level of importance of the success factors of selected major hotels operating in Abu Dhabi of the United Arab Emirates as assessed by the managers. The descriptive-correlational research was applied. The researcher prepared a structured survey questionnaire. It examines the current phenomenon that happens within Abu Dhabi’s hotel industry. The eight factors used throughout this study comprises of compensation and benefits, rewards and recognition, work environment and culture, recruitment and selection, career development and training, job design and work teams, performance and management evaluation, and communications. Correlation analysis tested the relationship between a profile of the respondents and their perceptions on the level of influence and level of importance of the factors of employee retention, and the difference between the perception of managers and rank-and-file employees on the level of importance and level of influence of the success factors of employee retention. The findings show that the role of the manager in the retention management of the rank-and-file employees was due to the level of influence and level of importance. As to the level of influence, the work environment and corporate culture were assessed by the managers to be the most influential success factor which was followed by performance management and evaluation, and job design and work teams. As to the level of importance, communication was assessed as the most important among all retention factors. The reason is due to good communication skill expected in the hospitality industry. Other considerations was on the recruitment and selection and performance management and evaluation. As a conclusion, the five success factors that helped the hotel industry in retaining their good employees for sustainable operations, include the work environment and corporate culture, performance management and evaluation, job design and work teams, communication, and recruitment and selection. As a result of the study, it is recommended that the hotel management should maintain the relationship of the level of influence and the level of importance with the respondents’ profiles in terms of age, highest educational attainment, hotel classification, position, and years of service basing from their significance and the rejection of the hypothesis. Key Terms: Descriptive-Correlational type of Research, Level of Influence, Level of Importance, Success Factors, Retention Management, Hotel Industry in Abu Dhabi.
Author: Burton A. Aggabao Publisher: ISBN: Category : Languages : en Pages : 9
Book Description
Objective - The hotel Industry in the United Arab Emirates (UAE), particularly in Abu Dhabi, is characterized by many luxury hotels (chains) and affordable accommodations. This study seeks to understand the service quality provided by such hotels by gauging hotel guests perceptions and responses.Methodology/Technique - This study uses the descriptive-survey research approach to determine the service quality of the hospitality service among hotels in Abu Dhabi, UAE. A questionnaire was designed and pre-tested for reliability and validity before it was administered. The responses and interview answers of 50 hotel guests of different cultures and countries were gathered. Majority of them were tourists and travellers.Findings - Analysis of data disclosed that the service quality of hotels in Abu Dhabi was appraised as “very good to excellent”. Customer service and the quality of services were two important variables that play a major role in the hotel industry.Novelty - The hotel industry in the UAE is sustainable due to the UAE's progressive plans and competitiveness.
Author: Haseena Bader Al Katheeri Publisher: ISBN: Category : Dissertations, Academic Languages : en Pages : 0
Book Description
In the last few decades, globalization and government pressure has made various firms increasingly consider the practice of sustainability for sustained competitive advantage. Also, the concept of sustainability has consistently been acknowledged as attracting considerable attention in the hospitality industry. However, not all sustainability activities can be implemented due to their conflict with high service quality standards and practical interests that may affect profit. Therefore, in a highly competitive environment, some leading hospitality companies have made countless efforts to modify their existing processes and systems to be more environmentally friendly and to incorporate sustainable business practices into their company culture and structure. Furthermore, delivering quality customer service with the practice of sustainability has emerged as a strategic imperative, one that is increasingly tied to a firm's information technology resources and capabilities. The rise of technology has been seen as a proliferation of the economy, one that integrates people, process and information technologies (IT) together. However, the IT capabilities that organizations should develop to dynamically manage sustainability portfolios are not well-understood. This objective of this study is to investigate the impact of IT capabilities of the hospitality industry on organizational performance. It examines the impact of sustainability practices and service quality on the relationship between IT capabilities and organizational performance in particular. In addition, the study examines the moderating effect of top management support .A survey was conducted to collect data regarding the current status of IT capabilities, service quality and the sustainability practices among hospitality firms in the United Arab Emirates. A three-wave, time-lagged approach was employed with a sample of 507 hotels managers participated in the study using an online survey. Structural equation modelling was used to test the proposed model. IT capabilities were discovered to have a direct and indirect impact on organizational performance. In particular, this study found that sustainability practices and service quality have an indirect impact on the relationship between IT capabilities and organizational performance. Furthermore, the influence of IT capabilities on organizational performance is moderated by top management support. This study is useful to practitioners and policy makers in the hospitality industry who intend to improve their organizational performance. The hospitality business benefits from this study because it reveals the link between IT capabilities, sustainability practices, service quality, top management support ,and organizational performance which are the most relevant factors to it. Furthermore, the results can support management and policy makers inhospitality firms by identifying the barriers and benefits of these factors to take better decisions. This study makes valuable contribution to the existing literature since there are limited studies on the benefits of IT capabilities and sustainability practices in the hospitality industry in developing countries. The contribution of this study lies in the under-researched context by investigating the relationship between IT capabilities, sustainability practices, service quality top management support, and organizational success in an under-researched area. In this essence, this is the first empirical study to examine the indirect effect of sustainability practices and service quality on the relationship between IT capabilities and organizational performance which contributes to the tourism and hospitality industries in the context of UAE.
Author: Ahmed Hassanien Publisher: Routledge ISBN: 1136439374 Category : Business & Economics Languages : en Pages : 299
Book Description
Hospitality Business Development analyzes and evaluates the different aspects of business growth routes and development processes in the international hospitality industry. It considers the essential features of the strategic business context, in which any hospitality organization operates, and: • explores the essential requirements and challenges of hospitality business development, and the implications which these present for hospitality operators. • explains how differentiation and innovation can become key to organizational success and provides you with the all of the skills you need to implement your own business development • examines the shifting nature of demand, evaluating consumers’ behaviour and relating the principles of customer centricity to the business development function • is packed with case studies and industry related examples, which cover a broad range of hospitality sectors including in-flight catering, holiday homes, guest houses, licensed retail, catering, international restaurants and hotels, ensuring you have a thorough understanding of the international hospitality business development . Hospitality Business Development equips students and aspiring hospitality managers with the necessary knowledge, expertise and skills in business development. This book is a must-read for any one studying or working in the hospitality industry.
Author: Nicoline Wrisberg Publisher: Springer Science & Business Media ISBN: 9401004560 Category : Technology & Engineering Languages : en Pages : 279
Book Description
The aim of this book is to link demand and supply of environmental information in the field of Life Cycle Management. The book is based on the results of the CHAINET concerted action financed by EU-DGXII for the work period 1998-2000, and is intended to build bridges between the different scientific communities in the field of Life Cycle Management. A structured approach is followed, meaning that both demand and supply of environmental information are characterised, after which the two are linked.
Author: Abraham Pizam Publisher: Routledge ISBN: 1136394230 Category : Business & Economics Languages : en Pages : 331
Book Description
The International Dictionary of Hospitality Management is the must have companion for all those working or studying in the field of hospitality management. With over 728 entries, it covers everything you need to know, from a concise definition of back office systems, to management accounting and yield management. It covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants and Food service * Time-share * Clubs * Events As well as a functional one: * Accounting and Finance * Marketing * Strategic Management * Human Resources * Information Technology * Facilities Management An abridged version of the successful International Encyclopedia of Hospitality Management, its user friendly layout provides readers with quick and concise answers across this diverse area of industry.
Author: Harold W. Goldstein Publisher: John Wiley & Sons ISBN: 1118972600 Category : Psychology Languages : en Pages : 871
Book Description
An unmatched collection of resources perfect for psychologists, scholars, and HR practitioners In The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention, an expert team of authors presents a comprehensive and authoritative perspective on critical issues in employee recruitment, selection, and retention. Every chapter offers an in-depth review of the most recent literature and provides academics, researchers, industry practitioners, and students with a holistic reference to relevant data and theory. The book includes job analyses, biodata, simulation exercises, talent management guides, talent assessment guides for leadership development, and online employee selection strategies.
Author: Dr. Eileen L. Guerra - Papellero
Author: Dr. Eileen L. Guerra - Papellero
Author: Демьâн Бедный
Author: Burton A. Aggabao
Author: Haseena Bader Al Katheeri
Author: Michelle Hefti
Author: 
Author: Ahmed Hassanien
Author: Nicoline Wrisberg
Author: Abraham Pizam
Author: Harold W. Goldstein