Author: Cliff Goodwin
Publisher: Prentice Hall
ISBN: 9780130498465
Category : Hospitality industry
Languages : en
Pages : 0
Book Description
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
The Hospitality Supervisor's Survival Kit
Author: Cliff Goodwin
Publisher: Prentice Hall
ISBN: 9780130498465
Category : Hospitality industry
Languages : en
Pages : 0
Book Description
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
Publisher: Prentice Hall
ISBN: 9780130498465
Category : Hospitality industry
Languages : en
Pages : 0
Book Description
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
Supervisor's Survival Kit
Author: Elwood N. Chapman
Publisher:
ISBN: 9780536729910
Category : Personnel management
Languages : en
Pages : 278
Book Description
Publisher:
ISBN: 9780536729910
Category : Personnel management
Languages : en
Pages : 278
Book Description
Supervisor's survival kit: your first step into management
Author: Elwood N. Chapman
Publisher:
ISBN:
Category : Supervision of employees
Languages : en
Pages : 278
Book Description
Publisher:
ISBN:
Category : Supervision of employees
Languages : en
Pages : 278
Book Description
Supervisor's Survival Kit
Author: Elwood N. Chapman
Publisher:
ISBN: 9780574207807
Category : Business & Economics
Languages : en
Pages : 228
Book Description
Publisher:
ISBN: 9780574207807
Category : Business & Economics
Languages : en
Pages : 228
Book Description
Supervisor's Survival Kit
Author: Cliff Goodwin
Publisher: Prentice Hall
ISBN: 9780131183872
Category : Business & Economics
Languages : en
Pages : 340
Book Description
Continuing the Elwood Chapman tradition, author Cliff Goodwin brings youThe Supervisor's Survival Kit,10 th Edition.Updated throughout, this edition focuses on the essential techniques and skills needed to be an effective supervisor. It offers a unique approach-fostering supervisory skills through the use of role plays, case studies, games and exercises-and will help readers gain confidence in their leadership and supervisory roles.This book discusses how to make the transition to management, achieve productivity through people, build an effective team, and conduct essential supervisory tasks such as staffing, delegating, motivating and appraising employees.For supervisors, managers, and those wishing to develop strong leadership skills.
Publisher: Prentice Hall
ISBN: 9780131183872
Category : Business & Economics
Languages : en
Pages : 340
Book Description
Continuing the Elwood Chapman tradition, author Cliff Goodwin brings youThe Supervisor's Survival Kit,10 th Edition.Updated throughout, this edition focuses on the essential techniques and skills needed to be an effective supervisor. It offers a unique approach-fostering supervisory skills through the use of role plays, case studies, games and exercises-and will help readers gain confidence in their leadership and supervisory roles.This book discusses how to make the transition to management, achieve productivity through people, build an effective team, and conduct essential supervisory tasks such as staffing, delegating, motivating and appraising employees.For supervisors, managers, and those wishing to develop strong leadership skills.
The Hospitality Survival Kit
Author: Joshua Clifton
Publisher:
ISBN: 9781925833249
Category : Business & Economics
Languages : en
Pages : 232
Book Description
Enter the customer experience revolution. In a now saturated market, a business owner's primary concern has turned to customer attention and loyalty. Customers these days are spoilt for choice, starving for attention and want their needs met... and fast. Understanding your customers' needs and desires is now the competitive playground. Back this up with 'celebrity' status team members and you have a recipe for success. In The Hospitality Survival Guide, we give you all the components to thrive in this competitive space. Whether you're just starting out or simply ready to take your business to the next level, this book will help you establish, operate and succeed in your hospitality business. With more than 15 years industry experience, business mentoring, rubbing shoulders with the industry greats and specialising in marketing, Joshua Clifton guides you step by step through this whole process. He details how to create unrivalled customer experiences in hospitality and paves the way to your future success.
Publisher:
ISBN: 9781925833249
Category : Business & Economics
Languages : en
Pages : 232
Book Description
Enter the customer experience revolution. In a now saturated market, a business owner's primary concern has turned to customer attention and loyalty. Customers these days are spoilt for choice, starving for attention and want their needs met... and fast. Understanding your customers' needs and desires is now the competitive playground. Back this up with 'celebrity' status team members and you have a recipe for success. In The Hospitality Survival Guide, we give you all the components to thrive in this competitive space. Whether you're just starting out or simply ready to take your business to the next level, this book will help you establish, operate and succeed in your hospitality business. With more than 15 years industry experience, business mentoring, rubbing shoulders with the industry greats and specialising in marketing, Joshua Clifton guides you step by step through this whole process. He details how to create unrivalled customer experiences in hospitality and paves the way to your future success.
Supervisor's Survival Kit
Author: Elwood N. Chapman
Publisher:
ISBN:
Category : Personnel management
Languages : en
Pages : 9
Book Description
Publisher:
ISBN:
Category : Personnel management
Languages : en
Pages : 9
Book Description
Supervision in the Hospitality Industry
Author: John R. Walker
Publisher: Wiley Global Education
ISBN: 1119752302
Category : Business & Economics
Languages : en
Pages : 400
Book Description
Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.
Publisher: Wiley Global Education
ISBN: 1119752302
Category : Business & Economics
Languages : en
Pages : 400
Book Description
Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.
Catalog
Author: Food and Nutrition Information Center (U.S.)
Publisher:
ISBN:
Category : Food service
Languages : en
Pages : 368
Book Description
Publisher:
ISBN:
Category : Food service
Languages : en
Pages : 368
Book Description
Managers' First Aid Kit: A Practical Guide to Remedy the Three Most Common Managerial Challenges
Author: Joan H. Underwood
Publisher:
ISBN: 9789769651715
Category : Business & Economics
Languages : en
Pages : 212
Book Description
The transition from line staff to management is fraught with difficulty. Sixty percent of new managers either fail outright or underperform in their first two years, while 51% of managers said they were unprepared for their first managerial role. In this quick-reference guide, Master Trainer and Professional Coach Joan Underwood shares practical insights and proven strategies for conquering the three most common challenges associated with this transition-managing self, managing others, and managing processes. This practical "how-to" guide is an invaluable resource for experienced, new, and aspiring supervisors and managers who would like to take their performance to the next level. Underwood draws from over twenty-five years of experience as a manager, lecturer, HR practitioner, consultant, trainer, and coach to craft a relatable blend of theory, practical models, proven strategies, and engaging stories. As a bonus, each chapter contains activities designed to help readers apply and reinforce the lessons learned. By implementing the strategies in this guide, you will: - Make a smoother transition from individual contributor to manager - Possess a higher level of self-awareness - Gain proven strategies for self-regulation - Have the ability to anticipate and respond rather than merely reacting to challenges - Possess an enhanced ability to get things done with and through others It's time to distinguish yourself from the majority of managers struggling to succeed in a new and challenging role. Managers' First Aid Kit is your go-to resource to master the art and science of managing, so you can become the leader your company needs and the best manager you have the capacity to be.
Publisher:
ISBN: 9789769651715
Category : Business & Economics
Languages : en
Pages : 212
Book Description
The transition from line staff to management is fraught with difficulty. Sixty percent of new managers either fail outright or underperform in their first two years, while 51% of managers said they were unprepared for their first managerial role. In this quick-reference guide, Master Trainer and Professional Coach Joan Underwood shares practical insights and proven strategies for conquering the three most common challenges associated with this transition-managing self, managing others, and managing processes. This practical "how-to" guide is an invaluable resource for experienced, new, and aspiring supervisors and managers who would like to take their performance to the next level. Underwood draws from over twenty-five years of experience as a manager, lecturer, HR practitioner, consultant, trainer, and coach to craft a relatable blend of theory, practical models, proven strategies, and engaging stories. As a bonus, each chapter contains activities designed to help readers apply and reinforce the lessons learned. By implementing the strategies in this guide, you will: - Make a smoother transition from individual contributor to manager - Possess a higher level of self-awareness - Gain proven strategies for self-regulation - Have the ability to anticipate and respond rather than merely reacting to challenges - Possess an enhanced ability to get things done with and through others It's time to distinguish yourself from the majority of managers struggling to succeed in a new and challenging role. Managers' First Aid Kit is your go-to resource to master the art and science of managing, so you can become the leader your company needs and the best manager you have the capacity to be.