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Author: Keith D. Sutherland Publisher: Packt Publishing Ltd ISBN: 1804614246 Category : Computers Languages : en Pages : 350
Book Description
Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.
Author: Keith D. Sutherland Publisher: Packt Publishing Ltd ISBN: 1804614246 Category : Computers Languages : en Pages : 350
Book Description
Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.
Author: Rob England Publisher: Two Hills Ltd ISBN: Category : Business & Economics Languages : en Pages : 119
Book Description
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
Author: Andrzej Jajszczyk Publisher: John Wiley & Sons ISBN: 1118343573 Category : Technology & Engineering Languages : en Pages : 325
Book Description
The ultimate reference on wireless technology—now updated and revised Fully updated to incorporate the latest developments and standards in the field, A Guide to the Wireless Engineering Body of Knowledge, Second Edition provides industry professionals with a one-stop reference to everything they need to design, implement, operate, secure, and troubleshoot wireless networks. Written by a group of international experts, the book offers an unmatched breadth of coverage and a unique focus on real-world engineering issues. The authors draw upon extensive experience in all areas of the technology to explore topics with proven practical applications, highlighting emerging areas such as Long Term Evolution (LTE) in wireless networks. The new edition is thoroughly revised for clarity, reviews wireless engineering fundamentals, and features numerous references for further study. Based on the areas of expertise covered in the IEEE Wireless Communication Engineering Technologies (WCET) exam, this book explains: Wireless access technologies, including the latest in mobile cellular technology Core network and service architecture, including important protocols and solutions Network management and security, from operations process models to key security issues Radio engineering and antennas, with specifics on radio frequency propagation and wireless link design Facilities infrastructure, from lightning protection to surveillance systems With this trusted reference at their side, wireless practitioners will get up to speed on advances and best practices in the field and acquire the common technical language and tools needed for working in different parts of the world.
Author: Ian M. Clayton Publisher: ISBN: 9781937961428 Category : Languages : en Pages :
Book Description
Presented as a body of knowledge, the Guide to the USMBOK provides a singular, coherent and comprehensive blueprint, and vital reference to help the service management professional in successfully achieving this responsibility.The USMBOK defines service management as a systematic method for managing the provision of services to customers at a known quality and cost, focusing on the customer's desired results and satisfaction, and in doing so details the elements of a service management system.
Author: Claire Agutter Publisher: IT Governance Ltd ISBN: 1787783111 Category : Computers Languages : en Pages : 214
Book Description
Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!
Author: Bopaya Bidanda Publisher: Project Management Institute ISBN: 1935589148 Category : Business & Economics Languages : en Pages : 588
Book Description
Project Management Circa 2025 provides the basics about how project management is used in the present, and how organizations will create a new state-of-the-art for project management. As readers learn what the future of project management might be, they will also see the likely impact on their own organizations, now and in the future.
Author: J. Davidson Frame Publisher: John Wiley & Sons ISBN: 9780787963040 Category : Business & Economics Languages : en Pages : 384
Book Description
Drawing on more than twenty-five years experience consulting andtraining on project management in companies such as NCR, AT&T,and 3M, J. Davidson Frame updates and expands what he introduced inthe first edition of The New Project Management in 1994-a set ofcore competencies for managerial success in a corporate climatewhere downsizing, outsourcing, and employee empowerment are a wayof life. This new edition focuses on the hottest areas in projectmanagement today-augmenting and expanding the existing coverage ofrisk management and estimating, and including three all-newchapters on critical issues that did not even exist in 1994.
Author: Robin Hornby Publisher: Taylor & Francis ISBN: 1000874206 Category : Business & Economics Languages : en Pages : 123
Book Description
Easy to read and act on immediately, this concise guide shows how organizations can work more effectively with in-house or contracted project managers and their teams, using specific collaborative techniques to improve success rates, reduce project costs, and enable organizations to benefit from common-sense, cost-effective project management approaches that work. Using a clear structure and accessible style, the book demonstrates how: Managers can create an organizational environment more naturally adapted for project work and recognition of business priorities; Barriers to project work can be removed so project managers can focus on resolving real project problems; Specific collaborative project management methods engaging business owners, users, and technical teams can be illuminated and implemented; Projects can fit within an architecture that aligns with business needs using models and workflow designs; and Standardized delivery management can unify in-house and vendor teams to create a uniform and predictable owner experience. The book is aimed at managers and executives (both IT and users) in corporations and vendor firms who are engaged in delivering projects. The book will also be invaluable to any project manager or senior practitioner who is interested in a business-oriented, unified, and collaborative approach to project management.
Author: Keith D. Sutherland
Author: Keith D. Sutherland
Author: Rob England
Author: Andrzej Jajszczyk
Author: Ian M. Clayton
Author: Claire Agutter
Author: 
Author: 
Author: Bopaya Bidanda
Author: J. Davidson Frame
Author: Robin Hornby