The Disney Difference PDF Download

Author: Wayne Olson
Publisher: Theme Park Press
ISBN: 9781683900276
Category :
Languages : en
Pages : 200

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Book Description
Transform Your Business. The Disney Difference is must-reading for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience.

Author: Wayne Olson
Publisher: Createspace Independent Publishing Platform
ISBN: 9781983655388
Category :
Languages : en
Pages : 196

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Book Description
Transform Your Business or Nonprofit Organization The Disney Difference is must-reading for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience. "The Disney Difference is packed with enjoyable history about Walt Disney and his 'world.' But more than a fun Disney archive, Wayne Olson's book emphasizes the importance of customer relations through the Disney lens. That's why I recommend it. Dazzling customers with remarkable service. Yes!" - Dan T. Cathy, Chairman and CEO Chick-fil-A "I've read lots of books about Disney, and this one is a gem. Read this for new insights and useful ideas." - Mark Sanborn, The Fred Factor "This is a wonderful book. It's not only a tribute to Walt Disney and the philosophy that helped make Disneyland the showcase for an entire industry, but it details that philosophy beautifully and outlines how it can be applied to every business endeavor, large or small. Whatever Walt did he did from his heart. To see the things he believed in being interpreted and incorporated in so many areas of business would make him very proud. It is a must-read!" - Rolly Crump, Disney Imagineer "Executives who strive for improvement look to the handful of organizations that excel decade after decade. Disney is one of these. Wayne Olson has done a masterful job of identifying the service-centric culture that is inherent to Disney's success. Whether you have customers, patients, donors, or constituents, I heartily recommend this book." - Ron Klein, Inc. 500 Entrepreneur "Wayne Olson has written a manual on how to move any organization from good to great to greater. This book will help anyone in any organization to be a better manager and leader. Walt Disney was a master at attention to detail and was a great leader as well. Don't read this book, study it and implement what you learn and your organization will create magic, too, in customer service and in bottom line results." - Lee Cockerell, Former Executive Vice President Walt Disney World Resort, Author of Creating Magic, Time Management Magic, The Customer Rules, and Career Magic "As the Founder of Famous Dave's of America and winner of over 750 Best of Class awards, I eagerly devoured the insights of Wayne's book, The Disney Difference. Wayne spills the beans on the Secret Sauce that has created Disney's 'special magic' that has made the Disney brand Best of Class both stateside and globally. You can only make this happen when you focus on building great people both in your business and in your community. I urge you to get this book NOW!" - Famous Dave Anderson, America's Rib King and Founder, Famous Dave's of America, Inc. "Having spent an entire career in the theme park industry, I have always used Walt's way to inspire staff, from front line to senior leadership. Walt was one of my mentors and I have always loved his attention to detail and exceeding the guest expectations. Wayne's book captures the true spirit of the Disney way and I will use the book as a guide for my team." - Thom Stork, President and CEO, The Florida Aquarium "After building homes in Disney's new town, Celebration, for more than 20 years, and learning the 'Disney Way, ' I found this book captures the magic of creating a unique customer and donor experience!" -David Weekley, Founder David Weekley Homes "A compelling story of relentless customer focus and incredible attention to detail that has set Disney apart from all others. It provides a roadmap on how to deliver the elevated customer experience." - C. Richard Weylman, CSP, CPAE, Author of The Power of Why - Breaking Out in a Competitive Marketplace

Author: DISNEY EDITIONS
Publisher: Disney Editions
ISBN: 9781423145868
Category : Business & Economics
Languages : en
Pages : 320

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Book Description
Behind the theme parks, feature films, television shows, broadway plays, and myriad other facets of The Walt Disney Company, there is a secret equation for success: Inspiring, creative leadership + empowered, engaged employees = customer satisfaction, brand loyalty, and positive financial results. In The Disney Difference, noted business writer Ted Kinni explores the factors that go into this equation, from expression and brainstorming to organization and people management. Kinni goes into depth on subjects such as quality standards, brand evolution, and "Guestology"--which is Disney-speak for the study of customers. And along with each topic, Kinni includes specific examples that illustrate the Disney difference: risk-taking with the Disney Cruise Line; employee training with Disney Traditions; and communication through Eyes & Ears newsletters. Any business-owner, whether a self-employed craftsman or a CEO of a Fortune 500 company, will appreciate and benefit from the knowledge and strategies that make up The Disney Difference.

Author: Gabrielle-Suzanne Barbot de Villeneuve
Publisher: Lulu.com
ISBN: 1365793508
Category : Fiction
Languages : en
Pages : 92

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Book Description
This is the first published version of Beauty and the Beast, written by the French author Gabrielle-Suzanne Barbot de Villeneuve in the mid-18th century and translated by James Robinson Planch . It is a novel-length story intended for adult readers, addressing the issues of the marriage system of the day in which women had no right to choose their husband or to refuse to marry. There is also a wealth of rich back story as to how the Prince became cursed and revelations about Beauty's parentage, which fail to appear in subsequent versions of the now classic fairy tale.

Author: Ridley Pearson
Publisher: Disney Electronic Content
ISBN: 1368067786
Category : Juvenile Fiction
Languages : en
Pages : 279

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Book Description
Five young teens tapped as models for theme park “guides” (using a new hologram technology developed by the Disney Imagineers) find themselves pitted against Disney villains and witches that threaten both the future of Walt Disney World and the stability of the world outside its walls. Featuring a new cover design and additional content!

Author: Fred Lee
Publisher: Distributed (Non-Hap)
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 228

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Book Description
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

Author: Douglas Brode
Publisher: Rowman & Littlefield
ISBN: 1442266074
Category : Performing Arts
Languages : en
Pages : 255

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Book Description
In 1937, the first full-length animated film produced by Walt Disney was released. Based on a fairy tale written by the Brothers Grimm, Snow White and the Seven Dwarfs was an instant success and set the stage for more film adaptations over the next several decades. From animated features like and Bambi to live action films such as Mary Poppins, Disney repeatedly turned to literary sources for inspiration—a tradition the Disney studios continues well into the twenty-first century. In It’s the Disney Version!: Popular Cinema and Literary Classics, Douglas Brode and Shea T. Brode have collected essays that consider the relationship between a Disney film and the source material from which it was drawn. Analytic yet accessible, these essays provide a wide-ranging study of the term “The Disney Version” and what it conveys to viewers. Among the works discussed in this volume are Alice in Wonderland, Mary Poppins, Pinocchio,Sleeping Beauty, Tarzan, and Winnie the Pooh. In these intriguing essays, contributors to this volume offer close textual analyses of both the original work and of the Disney counterpart. Featuring articles that consider both positive and negative elements that can be found in the studio’s output, It’s the Disney Version!: Popular Cinema and Literary Classics will be of interest to scholars and students of film, as well as the diehard Disney fan.

Author: Edward Christopher Carlson
Publisher:
ISBN: 9781887140577
Category : Amusement parks
Languages : en
Pages : 0

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Book Description
The Carlsons, parents of four young children, share their money-saving strategies for accumulating the necessary funds and then getting the most for the least on travel, tickets, food, resort hotels, and Disney souvenirs.

Author: Michael Goldsby
Publisher: Routledge
ISBN: 0429679386
Category : Business & Economics
Languages : en
Pages : 266

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Book Description
This book focuses on the business story of Walt Disney and the company he built. Combining a unique blend of entrepreneurship, creativity, innovation, and a relentless drive to bring out the best in his teams, Walt Disney created one of the most successful ventures in business history. Outlining the specific processes of the company, Goldsby and Mathews provide the reader with the tools they need to embrace their own entrepreneurial leadership style, to lead effectively, to be more innovative, and to build a successful organization. Through the lens of Disney, the reader learns the fundamentals of entrepreneurship, innovation, and leadership. Beginning with a general introduction to the concepts relevant to the entrepreneurial organization today, the book examines how Disney built his empire and how the company remains an industry leader. The book also provides the opportunity to take the Entrepreneurial Leadership Instrument, which measures one’s style in leading entrepreneurial ventures. The book is divided into two parts: • Part I provides an overview of Disney’s entrepreneurial journey, including the topics of vision, risk-taking, financing, and human resource management; • Part II examines the company’s transition from a family business into a global operation, including topics such as succession planning and strategy. Part II also explores Disney Parks and Resorts, the part of the company that interacts directly with customers, including topics such as culture, employee engagement, customer service, and customer experience. Entrepreneurship the Disney Way brings entrepreneurship, innovation, and leadership to life through the compelling story of one of the most recognizable businessmen and companies of our time. The authors’ interviews with high-level executives provides the reader with a rare inside look into the way his company functions. Disney fans, executives, and students of entrepreneurship, innovation, and leadership will find it a delightful and informing read.

Author: Sam Gennawey
Publisher: Unofficial Guides
ISBN: 9781628090949
Category :
Languages : en
Pages :

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Book Description
Universal Studios never really wanted to get into the theme park business. They wanted to be the anti-Disney. But when forced to do so, they did it in a big way. Despite the fits and starts of multiple owners, the parks have finally gained the momentum to mount a serious challenge to the Walt Disney Company. How did this happen? Who made it happen? What does this mean for the theme park industry? In Universal Versus Disney, his newest work to investigate the histories of America's favorite theme parks, seasoned Disney-author Sam Gennawey has thoroughly researched how Universal Studios shook up the multi-billion dollar theme park industry, one so long dominated by Walt Disney and his legacy.