The Definitive Guide to Order Fulfillment and Customer Service PDF Download

Author: CSCMP
Publisher: Pearson Education
ISBN: 0133453863
Category : Business & Economics
Languages : en
Pages : 225

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Book Description
Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether you're a practitioner or a student, the authors help you thoroughly understand all facets of modern fulfillment and customer service. They help you clarify how your customer envisions value, so you can deliver on the metrics that matter most to them. Then, starting from this customer-centric foundation, they guide you through optimizing key processes, designing better strategies, configuring more effective fulfillment networks, leveraging new technology, and using metrics to improve. Throughout, key ideas are supported by examples, charts, graphs, summaries, references, and more: everything you need to master the concepts and apply them in your own career.

Author: CSCMP
Publisher: Pearson Education
ISBN: 0133453871
Category : Business & Economics
Languages : en
Pages : 225

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Book Description
This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks. The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes: Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.

Author: Amydee Fawcett
Publisher:
ISBN:
Category : Business logistics
Languages : en
Pages : 0

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Book Description
This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks. The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes: Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.

Author: Stanley E. Fawcett
Publisher:
ISBN: 9780133453881
Category : Business logistics
Languages : en
Pages : 214

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Book Description
"This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks."--Pearson web site.

Author: Matthew A. Waller
Publisher: Pearson Education
ISBN: 0133448827
Category : Business & Economics
Languages : en
Pages : 208

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Book Description
Inventory management is a critical component of supply chain management, addressing how much inventory should be carried across the supply chain, where to carry it, and how much safety stock is required to meet the organization's cost and customer service objectives. Now, there's an authoritative and comprehensive guide to best-practice inventory management in any organization. Authored by world-class experts in collaboration with the Council of Supply Chain Management Professionals (CSCMP), this text gives students and practitioners a thorough understanding of each leading approach to managing supply chain inventories, and the variables that drive decisions about inventory levels. It discusses the fundamental need for inventory, how product value affects inventory decisions, how to determine inventory levels, how the number of inventory locations affects inventory levels, and new approaches to reducing inventory. Coverage includes: Basic inventory management goals, roles, concepts, purposes, and terminology, including periodic inventory, perpetual inventory, safety stock, cycle count, ABC analysis, carrying and stockout costs, and more Key inventory management elements, processes, and interactions Principles/strategies for establishing efficient and effective inventory flows The critical role of technology in inventory planning and management New approaches to reducing inventory including postponement, vendor-managed inventories, cross-docking, and quick response systems Understanding essential trade-offs between inventory and transportation costs, including the impact of carrying costs Requirements and challenges of global inventory management Best practices for assessing inventory management performance using standard metrics and frameworks

Author: CSCMP
Publisher: FT Press
ISBN: 0133448770
Category : Business & Economics
Languages : en
Pages : 208

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Book Description
The Council of Supply Chain Management Professionals (CSCMP) brings together state-of-the-art supply chain management case studies to help readers systematically identify challenges, evaluate solutions, plan implementation, and prepare for the future. Commissioned by CSCMP, these realistic, fact-based cases are written by world-renowned experts, and reflect the full complexity of modern supply chain/demand chain/logistics management. Coverage includes: supply chain collaboration, advanced forecasting, management of inventory through cash-to-cash cycles, transportation optimization, and many other topics. Readers are effectively challenged to evaluate each scenario and identify the responses most likely to succeed. As they do so, they will encounter the field’s newest best practices. Even more important, they will learn how to integrate a wide array of functional activities, from forecasting and demand planning through order fulfillment and post-sales service. Using these cases, students and professionals will become familiar with a far wider range of scenarios – enabling them to solve more problems, succeed in new environments, and prepare for faster career growth. This book will be a valuable resource for operations managers, supply chain managers, production and inventory managers and planners, demand planners and managers, supply managers, logistics managers, transportation managers, students in graduate programs in OM and SCM, and professionals in related certification programs.

Author: Scott Keller
Publisher: Pearson Education
ISBN: 0133448908
Category : Business & Economics
Languages : en
Pages : 288

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Book Description
An authoritative guide to planning, implementing, measuring, and optimizing world-class supply chain warehousing processes, this book explains each warehousing option, basic warehousing storage and handling operations, strategic planning, and the effects of warehousing design and service decisions on total logistics costs and customer service.

Author: Gwynne Richards
Publisher: Kogan Page Publishers
ISBN: 074946075X
Category : Business & Economics
Languages : en
Pages : 344

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Book Description
Warehouses are an integral link in the modern supply chain, ensuring that the correct product is delivered in the right quantity, in good condition, at the required time, and at minimal cost: in effect, the perfect order. The effective management of warehouses is vital in minimizing costs and ensuring the efficient operation of any supply chain. Warehouse Management is a complete guide to best practice in warehouse operations. Covering everything from the latest technological advances to current environmental issues, this book provides an indispensable companion to the modern warehouse. Supported by case studies, the text considers many aspects of warehouse management, including: cost reduction productivity people management warehouse operations With helpful tools, hints and up-to-date information, Warehouse Management provides an invaluable resource for anyone looking to reduce costs and boost productivity.

Author: Janice Reynolds
Publisher: CRC Press
ISBN: 1040160409
Category : Computers
Languages : en
Pages : 369

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Book Description
Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and small) rush into the e-business model without adequate consi

Author: Brian J. Gibson
Publisher: Pearson Education
ISBN: 0133453928
Category : Business & Economics
Languages : en
Pages : 256

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Book Description
Master supply chain management concepts, components, principles, processes, interactions, and best practices: all the knowledge you need to start designing, implementing, and managing modern supply chains! The Definitive Guide to Integrated Supply Chain Management brings together all the knowledge you need to help companies gain competitive advantage from supply chains. Co-written by a leading supply chain expert and the Council of Supply Chain Management Professionals (CSCMP), this reference provides up-to-the-minute insight into the roles of supply chain management in improving customer service, reducing costs, and improving financial performance. Clearly and concisely, it introduces modern supply chain management best practices that have been proven to work in organizations of many sizes, types, and industries. For all supply chain and operations managers and students; and for other professionals who either practice in the field or work closely with practitioners to solve business problems.