The Customer Call Center Outback PDF Download

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The Customer Call Center Outback

The Customer Call Center Outback PDF Author: Michael D. Trotter
Publisher: Purdue University Press
ISBN: 9781557532596
Category : Business & Economics
Languages : en
Pages : 100

Book Description
This is a support pack for supervisor's in call centres. Using a ""workbook"" format, its goal is to offer suggestions on how to solve the most frequently encountered problems for this group. It is based on research with 70 call/contact centre supervisors.
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