Author: Kiah Thomas Publisher: Chronicle Books ISBN: 1797217267 Category : Juvenile Fiction Languages : en Pages : 237
Book Description
Kenneth Oppel meets Andrew Clements in this riveting middle grade novel that will capture fantasy and fiction lovers alike as it thoughtfully explores the power of summoning, other worlds, and consumerism versus necessity. Arresting, fast-paced, and thought-provoking, this nonstop middle grade adventure turns familiar magic upside down and inside out. In the world of Elipsom, the ability to Call, or summon objects, is a coveted, crucial skill, revered among its people as both a powerful tool and an essential way to sustain life. But despite an elite family history, a phenom for an older sister, a best friend who is set to join the Council of Callers, and his mother's steely insistence that he learn to Call, Quin doesn't have the gift—an embarrassment made worse when his mother gets his sister to cheat for him on his Calling exam. But everything changes in a moment of frustration when Quin, instead of summoning an object, makes something disappear. And what's more, he quickly discovers that the objects Callers bring into their world aren't conjured at all but are whisked away from another world and a people who for years have had their lives slowly stolen from them. Now Quin must team up with Allie, a girl who's determined to stop this unfair practice, and decide whether he should remain loyal to his family or betray them—and save the world. In a story that explores some of the most crucial topics of our time—our relationship to consumerism, the exploitation of natural resources, colonialism, and the consequences of wanting more than we need—magic is sought, and truth is found. THOUGHT-PROVOKING FANTASY: With its lush landscapes, towering metropolises, and hint of futurism, the distinctive look and feel of this world is familiar and strange in all the right ways. RICH THEMES: This book explores complex topics—taking what you want versus what you need, colonialism, coming of age, and what different worlds owe each other in light of their common humanity. It takes a deep, thoughtful look at essential issues and, in doing so, takes after some of the best works the fantasy genre has to offer. PAGE-TURNER: This perfectly paced page-turner of a book by debut author Kiah Thomas will be a joy for middle grade readers who love immersive adventure and fantasy stories. Perfect for: Middle grade readers, Fantasy fans, Educators and librarians
Author: Karin Fossum Publisher: Houghton Mifflin Harcourt ISBN: 0547577524 Category : Fiction Languages : en Pages : 257
Book Description
Inspector Sejer investigates the delivery of a threatening postcard that coincides with the discovery of a child who was found covered in blood but unharmed in her stroller.
Author: Dr. Harold L. Price Publisher: Page Publishing Inc ISBN: Category : Business & Economics Languages : en Pages : 101
Book Description
Harold L. Price has experience in call center customer service with a myriad of entities, such as Blue Cross and Blue Shield, Aetna U.S. Healthcare, The U.S. Small Business Administration, and the Social Security Administration. In addition, he is extremely pleased to have the opportunity to serve his country in the U.S. Coast Guard. This book provides a synopsis of the professional life of Dr. Price, as well as the gratitude he has for his educational accomplishments. One thing Dr. Price is keen to point out is that it's not about how or where you start in life but how you finish.
Author: John Morgan Publisher: Macmillan ISBN: 1429978287 Category : Reference Languages : en Pages : 384
Book Description
The refinement of the past meets the pragmatism of the present in this sparkling portrayal of modern etiquette. In an era where traditional norms are often sidelined, Debrett's New Guide to Etiquette and Modern Manners emerges as a beacon of hope, tactfully intertwining the timeless elegance of decorum with a modern twist to fit the intricacies of the twenty-first century. From the simplicity of basic table manners to the sophisticated protocols required at high-profile diplomatic gatherings, the expertly curated advice is both practical and easy to implement. Celebrating the charm, allure, and perpetual importance of traditional courtesy, this guide is more than a manual; it's an ode to the civility of a bygone era and a definitive guide on carrying forth its spirit into the contemporary world.
Author: Jane Lockwood Publisher: Cambridge University Press ISBN: 0521178584 Category : Foreign Language Study Languages : en Pages : 129
Book Description
CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.
Author: Gerard Assey Publisher: Gerard Assey ISBN: Category : Business & Economics Languages : en Pages : 133
Book Description
‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author
Author: Linda Gage Publisher: Taylor & Francis ISBN: 1003819761 Category : Performing Arts Languages : en Pages : 196
Book Description
A Guide to Commercial Radio Journalism (1999) covers every aspect of the profession, from journalistic practice to media law, and gives detailed instruction on the techniques of editing and using equipment and on the basic skills of writing, reporting and producing. There is also a whole chapter dedicated to advice on court reporting.
Author: Kiah Thomas
Author: Karin Fossum
Author: Dr. Harold L. Price
Author: John Morgan
Author: Jill Renfrew
Author: Jane Lockwood
Author: Gerard Assey
Author: Linda Gage
Author: 
Author: Joseph A. Dacus