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Author: Kenneth Whittaker Publisher: London : Library Association ISBN: Category : Education Languages : en Pages : 152
Book Description
This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service development, users and user-centred service, types of service, the service chain, staff, types of libraries and the non-library based information service scene. The arguments are rehearsed for and against charging for services and there is a chapter on service evaluation. The problem of setting priorities is considered and the author ends with a look at the future of the library-based service.
Author: Kenneth Whittaker Publisher: London : Library Association ISBN: Category : Education Languages : en Pages : 152
Book Description
This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service development, users and user-centred service, types of service, the service chain, staff, types of libraries and the non-library based information service scene. The arguments are rehearsed for and against charging for services and there is a chapter on service evaluation. The problem of setting priorities is considered and the author ends with a look at the future of the library-based service.
Author: International Federation of Library Associations and Institutions. Section of Public Libraries Publisher: NBD Biblion Publishers ISBN: 9783598218279 Category : Language Arts & Disciplines Languages : en Pages : 178
Book Description
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Author: Kay Ann Cassell Publisher: American Library Association ISBN: 1555708595 Category : Language Arts & Disciplines Languages : en Pages : 532
Book Description
Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.
Author: Michael K. Buckland Publisher: Elsevier ISBN: 1483279707 Category : Social Science Languages : en Pages : 216
Book Description
Library Services in Theory and Context provides a theoretical framework for considering the nature of library services. This book is organized into four parts encompassing 16 chapters that focus on the management of library services. The first part presents some basic problems in librarianship, along with the scope and probable nature of appropriate theory. The second part considers the five key aspects and use of library services, including inquiries, retrieval, the process of becoming informed, the demand for library services, and the allocation of resources to and within library services. The third part deals with the connection and extensions of library services, specifically the problem of achieving internal consistency and the generalizability of conceptual framework to information services. The fourth part reconsiders some of the basic conceptual problems in library services. This book will be of great value to school administrators and librarians.
Author: Hali R. Keeler Publisher: Rowman & Littlefield ISBN: 153813568X Category : Language Arts & Disciplines Languages : en Pages : 253
Book Description
Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to: Understand the mission and role of the library in its community Be familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issues Know the responsibility and relationships among library departments Practice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies. Understand how libraries are governed and funded within their organizations or government structures Realize the value of cooperation to enhance services Practice quality customer service Communicate and promote the library’s values and services Recognize and respond to diversity in user needs
Author: Ryan Dowd Publisher: ALA Editions ISBN: 9780838916261 Category : Language Arts & Disciplines Languages : en Pages : 248
Book Description
"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --
Author: Anthony S. Chow Publisher: Elsevier ISBN: 1780632908 Category : Language Arts & Disciplines Languages : en Pages : 171
Book Description
Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion. Delivered from academic, public, and school library media perspectives Current and emerging technologies are discussed along with their current and future application in the field of library and information science Technology planning and integration is explained using a systems design process with scenarios and case studies that are articulated in a step-wise, holistic fashion
Author: Akhtar Hussain Publisher: Ess Ess Publication ISBN: 9788170006947 Category : Information organization Languages : en Pages : 0
Book Description
Today is the information age and a tremendous flow of information is emerging in all fields throughout the world. As such, it has become very difficult to manage the information manually due to the exponential growth of literature. The problem of providing timely information is not due to lack of information, but the way in which it is handled to enable the user to fulfill his/her needs. The traditional way of information handling methods has become almost ineffective in providing the specific information of an individual's interest. To overcome this problem, libraries and learning resource centers need to change their attitude towards information handling. ICT-based information handling is a viable solution in this direction. Technological developments assist the libraries in providing extensive access to the variety of information sources and provide a way to enrich the teaching and learning environment. Accessibility to the required information at a fast rate is expected by users. This book deals with the application of ICT-based library and information services.
Author: Marcia Stucklen Middleton Publisher: Routledge ISBN: 1317951158 Category : Education Languages : en Pages : 272
Book Description
This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in public libraries and library systems as well as descriptions of programs in nontraditional settings, such as academic libraries. A human services perspective is explored and research models are presented.
Author: Kenneth Whittaker
Author: Kenneth Whittaker
Author: International Federation of Library Associations and Institutions. Section of Public Libraries
Author: Kay Ann Cassell
Author: Michael K. Buckland
Author: Hali R. Keeler
Author: Ryan Dowd
Author: Anthony S. Chow
Author: Akhtar Hussain
Author: Marcia Stucklen Middleton
Author: Jesse Hauk Shera