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The American Customer Satisfaction Index at Ten Years

Author: Claes Fornell
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 96

Book Description

The American Customer Satisfaction Index at Ten Years

Author: Claes Fornell
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 96

Book Description

The American Customer Satisfaction Index at Ten Years, ACSI 1994-2004

Author:
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 96

Book Description

1994 American Customer Satisfaction Index Baseline Report

Author: National Quality Research Center
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 50

Book Description

DATE COLLECTION METHODOLOGY FOR THE AMERICAN CUSTOMER SATISFACTION INDEX

Author: BARBARA EVERITT BRYANT AND ANNE S. MARSDEN
Publisher:
ISBN:
Category :
Languages : en
Pages : 34

Book Description

American Customer Satisfaction Index (ACSI)

Author:
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages :

Book Description

The Aging Consumer

Author: Aimee Drolet
Publisher: Routledge
ISBN: 1136980180
Category : Business & Economics
Languages : en
Pages : 324

Book Description
At present, about 45 million Americans are over the age of 65, and by 2020, one out of every six Americans will be 65 or older. These statistics are reflective of a worldwide phenomenon in developing and developed countries alike unrivalled since the Industrial Revolution. This edited volume, written by experts in many fields, examines the economic and psychological research on how aging consumers behave, make decisions, and choose in the marketplace. The book takes stock of what is known, identifies gaps and open questions, and outlines an agenda for future research. It covers topics from the individual to the societal level of analysis.