Author: Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 83
Book Description
The American Customer Satisfaction Index (ACSI) Modeling and Analysis Software
Author: Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 83
Book Description
American Customer Satisfaction Index (ACSI)
Author: Web-Based Services: Concepts, Methodologies, Tools, and Applications
Author: Management Association, Information ResourcesPublisher: IGI Global
ISBN: 146669467X
Category : Computers
Languages : en
Pages : 2461
Book Description
The recent explosion of digital media, online networking, and e-commerce has generated great new opportunities for those Internet-savvy individuals who see potential in new technologies and can turn those possibilities into reality. It is vital for such forward-thinking innovators to stay abreast of all the latest technologies. Web-Based Services: Concepts, Methodologies, Tools, and Applications provides readers with comprehensive coverage of some of the latest tools and technologies in the digital industry. The chapters in this multi-volume book describe a diverse range of applications and methodologies made possible in a world connected by the global network, providing researchers, computer scientists, web developers, and digital experts with the latest knowledge and developments in Internet technologies.
The American Customer Satisfaction Index (ACSI) Methodology Report
Author: National Quality Research CenterPublisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 146
Book Description
DATE COLLECTION METHODOLOGY FOR THE AMERICAN CUSTOMER SATISFACTION INDEX
Author: BARBARA EVERITT BRYANT AND ANNE S. MARSDENPublisher:
ISBN:
Category :
Languages : en
Pages : 34
Book Description
Data Collection Methodology for the American Customer Satisfaction Index (ACSI) for the International Conference on Survey Measurement and Process Quality, Bristol, United Kingdom, April 3, 1995
Author: Barbara Everitt BryantPublisher:
ISBN:
Category :
Languages : en
Pages : 40
Book Description
Handbook of Research on Managing and Influencing Consumer Behavior
Author: Kaufmann, Hans-RuedigerPublisher: IGI Global
ISBN: 1466665483
Category : Business & Economics
Languages : en
Pages : 764
Book Description
In recent years, all types of businesses have increasingly focused on the importance of the relationship with the customer. Customer knowledge management has become a well-known term used in the business and academic worlds for understanding how to control consumer behavior. The Handbook of Research on Managing and Influencing Consumer Behavior discusses the importance of understanding and implementing customer knowledge management and customer relationship management into everyday business workflows. This comprehensive reference work highlights the changes that the Internet and social media have brought to consumer behavior, and is of great use to marketers, businesses, academics, students, researchers, and professionals.
American Customer Satisfaction Index (ACSI)
Author: Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 115
Book Description
Review of Marketing Research
Author: Naresh K. MalhotraPublisher: Emerald Group Publishing
ISBN: 0857244760
Category : Business & Economics
Languages : en
Pages : 331
Book Description
This volume provides case studies, analysis and frameworks, reviews key studies and techniques, offers theoretical explanations, identifies unanswered questions and research opportunities, and discusses significant managerial and policy implications as well as incorporating insights from multidisciplinary literatures in an integrative manner.
Requirements Engineering: Foundation for Software Quality
Author: Joerg DoerrPublisher: Springer
ISBN: 3642374220
Category : Computers
Languages : en
Pages : 418
Book Description
This book constitutes the refereed proceedings of the 19th International Working Conference on Requirements Engineering: Foundation for Software Quality, REFSQ 2013, held in Essen, Germany, in April 2013. The papers are organized in 8 topical sections on requirements engineering and architecture; natural language requirements; requirements engineering and quality; traceability; requirements engineering and business/goals; requirements engineering and software development; requirements engineering in practice; product lines and product management.