The 12 best Questions To Ask Customers PDF Download

Author: Jim Meisenheimer
Publisher: Helbern
ISBN: 9780963747938
Category : Selling
Languages : en
Pages : 126

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Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Author: Art Sobczak
Publisher: John Wiley & Sons
ISBN: 1118637518
Category : Business & Economics
Languages : en
Pages : 257

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Proven techniques to master the art of the cold call Cold calling is not only one of the fastest and most profitable ways to initiate a new sales contact and build business; it's also one of the most dreaded—for the salesperson and the recipient. Smart Calling has the solution: Art Sobczak's proven, never-experience-rejection-again system. Now in an updated 2nd Edition, it offers even smarter tips and techniques for prospecting new business while minimizing fear and rejection. While other books on cold calling dispense long-perpetuated myths such "prospecting is a numbers game," and salespeople need to "love rejection," this book will empower readers to take action, call prospects, and get a yes every time. Updated information reflects changes and advances in the information gathering that comprises the "smart" part of the calling Further enhances the value and credibility of the book by including more actual examples and success stories from readers and users of the first version Author Art Sobczak's monthly Prospecting and Selling Report newsletter (the longest-running publication of its type) reaches 15,000 readers, and Smart Calling continues to rank in the Top 20 in the Sales books category on amazon.com and has sold over 20,000 copies Conquer your fears and master the art of the cold calling through the genius of Smart Calling, 2nd Edition.

Author: Jim Meisenheimer
Publisher: Helbern
ISBN: 9780963747945
Category : Selling
Languages : en
Pages : 156

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Author: Bill Lee
Publisher: Lee Resources, Inc.
ISBN: 9780972316507
Category : Production management
Languages : en
Pages : 204

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Author: Barry Farber
Publisher: Workman Publishing
ISBN: 0761153551
Category : Business & Economics
Languages : en
Pages : 257

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: Written by Barry Farber, one of the country's best known, most respected and incredibly successful sales gurus (Entrepreneur magazine), 12 CLICHES OF SELLING AND WHY THEY WORK is steeped in the language and knowledge of what it takes to sell. It uses one clich, per chapter as a starting point-and mines its truth and powerful wisdom. Never take no for an answer, for example, belies the image of the stereotypical make-the-sale-at-any-cost salesperson and focuses on finding ways to get around obstacles, such as making the gatekeeper your ally and using humor to open closed doors. You never get a second chance to make a first impression shows how to sell yourself first, how to make people like, trust, and respect you, and how and why to make eye contact and keep a questioning attitude. Your attitude determines your altitude describes how to build and maintain a positive attitude, even in the face of rejection. Don't sell the steak, sell the sizzle gives the 12 steps to a solid presentation. The art of networking and mentoring is covered in It's not what you know, it's who you know, while the importance of value, including the value of getting your money's worth-and all that it implies-falls under You get what you pay for. It's the book for everyone who sells-and, as Robert Louis Stevenson once wrote, Everyone lives by selling something.

Author: John C. Maxwell
Publisher: Center Street
ISBN: 1455548057
Category : Religion
Languages : en
Pages : 305

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Book Description
A #1 New York Times bestselling author and leadership expert answers questions from his readers about what it takes to be in charge and make a difference. John Maxwell, America's #1 leadership authority, has mastered the art of asking questions, using them to learn and grow, connect with people, challenge himself, improve his team, and develop better ideas. Questions have literally changed Maxwell's life. In GOOD LEADERS ASK GREAT QUESTIONS, he shows how they can change yours, teaching why questions are so important, what questions you should ask yourself as a leader, and what questions you should be asking your team. Maxwell also opened the floodgates and invited people from around the world to ask him any leadership question. He answers seventy of them--the best of the best--including . . . What are the top skills required to lead people through difficult times? How do I get started in leadership? How do I motivate an unmotivated person? How can I succeed working under poor leadership? When is the right time for a successful leader to move on to a new position? How do you move people into your inner circle? No matter whether you are a seasoned leader at the top of your game or a newcomer wanting to take the first steps into leadership, this book will change the way you look at questions and improve your leadership life.

Author: Miller
Publisher: Jones & Bartlett Learning
ISBN: 1284155536
Category : Medical
Languages : en
Pages : 386

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Client Education: Theory and Practice, Third Edition teaches nursing students the important skills of patient education and communication.

Author: Victoria Blanton
Publisher: iUniverse
ISBN: 0595096786
Category : Business & Economics
Languages : en
Pages : 182

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Book Description
Are you a Leader or a Migrator? Rule #1 - "Get a Plan" in order to get results. Rule #2 - "Make "e" Business "your" Business," get connected, sell time, be in real time, or go out of business. Rule #3 - "Design for the Mind" with mind positioning, mind stimulation, the power of words, and brain functions. Rule #4 - "Raise the Bar" by communicating the level of expectation. Rule #5 - "Marketing is an Investment" in substance and 7 key talents. Rule #6 - "Measuring Performance" because if it can't be measured, it can't be improved. Rule #7 - "Problems are Delayed Solutions" with the Universal Formula. Rule #8 - "You Must be Willing to Sweat" with 8 underused tactics. Rule #9 - "If You Market, They Will Come," no more "seasonal" or "soft market" excuses. Rule #10 - "Train the Troops" with the new TEAM training approach. Rule #11 - "Form Marketing Partnerships," with a MRFP. Rule #12 - "The Law of Unintended Consequences," "Nova" when translated into Spanish means "It doesn't go." This playbook is your one-stop shop. You will plan your marketing strategy, formulate it, implement it, measure it, and debrief success. AUTHOR BIO: Victoria L. Blanton was born and raised in Seattle, Washington. She has been a resident of Central Florida for the past 12 years. Her accreditations are CAM, ARM, and NALP. She is presently in the real estate industry and specializes in Marketing.

Author: Bob Burg
Publisher: McGraw Hill Professional
ISBN: 0071462074
Category : Business & Economics
Languages : en
Pages : 306

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Book Description
The definitive guide to turning casual contacts into solid sales opportunities In this fully revised edition, Bob Burg builds on his proven relationship-building principles to bring even more clients to your door and helps you attract only those who are interested in what you sell. He shows how to maximize your daily contacts, utilize your tools both online and off, leverage your relationships, and generate ongoing sales opportunities. "If you're serious about your sales career, whether you are selling a product, service, or yourself, master the contents of this book and you will practically guarantee your future success." --Tom Hopkins, author of How to Master the Art of Selling "Bob Burg has long been the authority on connecting with clients and building win-win relationships. Endless Referrals should be required reading for sales professionals and entrepreneurs everywhere." -- Gary Keller, Founder and Chairman of the Board of Keller Williams Realty Intl. and author of The Millionaire Real Estate Investor "I've found that acquiring business is the toughest challenge for professional services providers. Thankfully, Bob Burg provides pragmatic and effective techniques to smash that challenge to bits, whether using mail, phone, email, or a polite tap on the shoulder." --Alan Weiss, Ph.D., author Million Dollar Consulting "Bob Burg opens the floodgates to Fort Knox with this book. I like the simple, easy to understand, practical way he outlines the exact way to find endless referrals. A treasure." --Dottie Walters, author of Speak & Grow Rich "A no-nonsense approach to building your business through relationships." --Jane Applegate, syndicated Los Angeles Times columnist