Author: Mark Goldstein
Publisher: DIANE Publishing
ISBN: 1437918247
Category : Technology & Engineering
Languages : en
Pages : 22
Book Description
The use of wireless phone service in the U.S. has risen dramatically over the last 20 years, with an estimated 270 million subscribers as of Dec. 2008. Concerns have been raised in recent years about the quality of this service, incl. concerns about billing and carriers' contract terms, such as fees charged for terminating service before the end of a contract period. The FCC has flexibility in regulating wireless phone service carriers. FCC's rules include procedures for addressing consumer complaints. This testimony provides preliminary info. on: (1) consumers' current satisfaction with wireless phone service and problems consumers have experienced with this service; and (2) FCC's efforts to assist wireless consumers with complaints. Tables.
Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Customers with Complaints
Author: Mark Goldstein
Publisher: DIANE Publishing
ISBN: 1437918247
Category : Technology & Engineering
Languages : en
Pages : 22
Book Description
The use of wireless phone service in the U.S. has risen dramatically over the last 20 years, with an estimated 270 million subscribers as of Dec. 2008. Concerns have been raised in recent years about the quality of this service, incl. concerns about billing and carriers' contract terms, such as fees charged for terminating service before the end of a contract period. The FCC has flexibility in regulating wireless phone service carriers. FCC's rules include procedures for addressing consumer complaints. This testimony provides preliminary info. on: (1) consumers' current satisfaction with wireless phone service and problems consumers have experienced with this service; and (2) FCC's efforts to assist wireless consumers with complaints. Tables.
Publisher: DIANE Publishing
ISBN: 1437918247
Category : Technology & Engineering
Languages : en
Pages : 22
Book Description
The use of wireless phone service in the U.S. has risen dramatically over the last 20 years, with an estimated 270 million subscribers as of Dec. 2008. Concerns have been raised in recent years about the quality of this service, incl. concerns about billing and carriers' contract terms, such as fees charged for terminating service before the end of a contract period. The FCC has flexibility in regulating wireless phone service carriers. FCC's rules include procedures for addressing consumer complaints. This testimony provides preliminary info. on: (1) consumers' current satisfaction with wireless phone service and problems consumers have experienced with this service; and (2) FCC's efforts to assist wireless consumers with complaints. Tables.
Telecommunications
Author: United States Government Accountability Office
Publisher: Createspace Independent Publishing Platform
ISBN: 9781719277402
Category :
Languages : en
Pages : 36
Book Description
Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Consumers with Complaints
Publisher: Createspace Independent Publishing Platform
ISBN: 9781719277402
Category :
Languages : en
Pages : 36
Book Description
Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Consumers with Complaints
Telecommunications
Author: Mark Goldstein
Publisher:
ISBN:
Category : Cell phone systems
Languages : en
Pages : 18
Book Description
Publisher:
ISBN:
Category : Cell phone systems
Languages : en
Pages : 18
Book Description
Telecommunications
Author: Mark L. Goldstein
Publisher: DIANE Publishing
ISBN: 1437926800
Category : Technology & Engineering
Languages : en
Pages : 71
Book Description
Publisher: DIANE Publishing
ISBN: 1437926800
Category : Technology & Engineering
Languages : en
Pages : 71
Book Description
FCC Record
Author: United States. Federal Communications Commission
Publisher:
ISBN:
Category : Telecommunication
Languages : en
Pages : 970
Book Description
Publisher:
ISBN:
Category : Telecommunication
Languages : en
Pages : 970
Book Description
Telecommunications
Author: United States Government Accountability Office
Publisher: Createspace Independent Publishing Platform
ISBN: 9781976194610
Category :
Languages : en
Pages : 72
Book Description
Americans increasingly rely on wireless phones, with 35 percent of households now primarily or solely using them. Under federal law, the Federal Communications Commission (FCC) is responsible for fostering a competitive wireless marketplace while ensuring that consumers are protected from harm. States also have authority to oversee some aspects of service. As requested, this report discusses consumers' satisfaction and problems with wireless phone service and FCC's and state utility commissions' efforts to oversee this service. To conduct this work, GAO surveyed 1,143 adult wireless phone users from a nationally representative, randomly selected sample; surveyed all state utility commissions; and interviewed and analyzed documents obtained from FCC and stakeholders representing consumers, state agencies and officials, and the industry. To improve wireless phone service oversight, FCC should improve its outreach to consumers about its complaint process, related performance goals and measures, and monitoring of complaints. To improve coordination with states in providing oversight, FCC should develop guidance on federal and
Publisher: Createspace Independent Publishing Platform
ISBN: 9781976194610
Category :
Languages : en
Pages : 72
Book Description
Americans increasingly rely on wireless phones, with 35 percent of households now primarily or solely using them. Under federal law, the Federal Communications Commission (FCC) is responsible for fostering a competitive wireless marketplace while ensuring that consumers are protected from harm. States also have authority to oversee some aspects of service. As requested, this report discusses consumers' satisfaction and problems with wireless phone service and FCC's and state utility commissions' efforts to oversee this service. To conduct this work, GAO surveyed 1,143 adult wireless phone users from a nationally representative, randomly selected sample; surveyed all state utility commissions; and interviewed and analyzed documents obtained from FCC and stakeholders representing consumers, state agencies and officials, and the industry. To improve wireless phone service oversight, FCC should improve its outreach to consumers about its complaint process, related performance goals and measures, and monitoring of complaints. To improve coordination with states in providing oversight, FCC should develop guidance on federal and
Telecommunications FCC should include call quality in its annual report on competition in mobile phone services.
Author:
Publisher: DIANE Publishing
ISBN: 1428943498
Category :
Languages : en
Pages : 65
Book Description
Publisher: DIANE Publishing
ISBN: 1428943498
Category :
Languages : en
Pages : 65
Book Description
Telecommunications: Research and Regulatory Efforts on Mobile Phone Health Issues
Wireless Innovation and Consumer Protection
Author: United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Telecommunications and the Internet
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 168
Book Description
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 168
Book Description
Telecommunications
Author: United States. General Accounting Office
Publisher:
ISBN:
Category : Cell phones
Languages : en
Pages : 48
Book Description
Publisher:
ISBN:
Category : Cell phones
Languages : en
Pages : 48
Book Description