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Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher: The Stationery Office ISBN: 9780215028440 Category : Political Science Languages : en Pages : 44
Book Description
The complexity of the benefit system is a key factor affecting the performance of the Department for Work and Pensions. Although this complexity is often necessary in order to administer the system cost-effectively and protect public funds against abuse, it can also result in high levels of error by staff, confusion for customers and help create a climate where fraud can more easily take place. The Committee's report finds that although the DWP has taken steps to address this problem (for example, in the design of Pension Credit, simplifying claim processes for several benefits and better sharing of information with local authorities), these are rather piecemeal developments and it is difficult to tell whether the system as a whole has become more or less complex as there is currently no objective way of measuring it. Some of the steps taken to simplify processes for customers are a way of managing complexity, rather than eliminating it. Managing complexity requires well-trained staff supported by accessible guidance and assistance and efficient information technology systems, and the DWP should also improve its written communications with customers.
Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher: The Stationery Office ISBN: 9780215028440 Category : Political Science Languages : en Pages : 44
Book Description
The complexity of the benefit system is a key factor affecting the performance of the Department for Work and Pensions. Although this complexity is often necessary in order to administer the system cost-effectively and protect public funds against abuse, it can also result in high levels of error by staff, confusion for customers and help create a climate where fraud can more easily take place. The Committee's report finds that although the DWP has taken steps to address this problem (for example, in the design of Pension Credit, simplifying claim processes for several benefits and better sharing of information with local authorities), these are rather piecemeal developments and it is difficult to tell whether the system as a whole has become more or less complex as there is currently no objective way of measuring it. Some of the steps taken to simplify processes for customers are a way of managing complexity, rather than eliminating it. Managing complexity requires well-trained staff supported by accessible guidance and assistance and efficient information technology systems, and the DWP should also improve its written communications with customers.
Author: Great Britain: National Audit Office Publisher: The Stationery Office ISBN: 0102936153 Category : Political Science Languages : en Pages : 84
Book Description
The Department for Work and Pensions (DWP) and its agencies, are responsible for administering around 40 social security benefits to the value of around £100 billion a year. Many of these benefits are linked together; hence some customers are in receipt of more than one benefit. The need for equity and fairness in interpreting legislation, is a cause of complexity. Incentives (e.g. to work) and rewards (e.g. for an individual's savings) have been built into procedures. Problems are caused by the interface between DWP benefits and tax credits (which are administered by HM Revenue and Customs); and by the constant flow of major and minor legislative and administrative changes. Simplified procedures would enable both staff and customers to understand the system better, and to avoid duplication of effort. There would also be less scope for benefits fraud (estimated at £2.6 billion in 2004-05). This NAO report also highlights the need for improved communication with customers and better use of new technology.
Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee Publisher: The Stationery Office ISBN: 9780215035509 Category : Political Science Languages : en Pages : 256
Book Description
Benefits Simplification : Seventh report of session 2006-07, Vol. 2: Oral and written Evidence
Author: Rosalind Armson Publisher: Triarchy Press ISBN: 1908009292 Category : Business & Economics Languages : en Pages : 368
Book Description
This book is about dealing with messes. Sometimes known as 'wicked problems', messes (or messy situations) are fairly easy to spot:it's hard to know where to startwe can't define them everything seems to connect to everything else and depends on something else having been done first we get in a muddle thinking about them we often try to ignore some aspect/s of themwhen we finally do something about them, they usually get worse they're so entangled that our first mistake is usually to try and fix them as we would fix a simple problem.
Author: Great Britain: National Audit Office Publisher: The Stationery Office ISBN: 9780102965568 Category : Social Science Languages : en Pages : 40
Book Description
In 2009-10 the Department for Work and Pensions overpaid its customers by an estimated £1.1 billion and made underpayments of £500 million. However, the scale of the challenge faced by the Department should not be underestimated. The benefits system is large, encompassing over 27 different benefits and a total caseload of around 20 million people. In addition, the Department has had to respond to the recent recession in which Jobseekers Allowance caseload almost doubled between 2008 and 2009. The recent announcement of the introduction of Universal Credit is an opportunity to simplify many of the regulations, but such changes will take a long time to implement. In the meantime, the onus remains on the Department to keep the costs of mistakes to a minimum. The Department has demonstrated a clear commitment to reducing administrative error, but there is scope for improvement in the quality of information used to assess where the Department should focus its efforts. Although DWP has initiated an exercise to understand fully the causes of error, this will not be complete until the spring of 2011. There is also scope for further work in collecting and analysing the full costs and benefits of the Department's interventions in order to assess cost effectiveness. The Government announced a new strategy in October 2010 with a greater emphasis on preventing errors from arising and this is now an opportunity for lessons to be learned.
Author: Gilbert Probst Publisher: Routledge ISBN: 1351287621 Category : Business & Economics Languages : en Pages : 172
Book Description
Our socio-economic systems continue to grow and evolve. We need to acknowledge that, consequently, our decisions often fail – they are ineffective and create unexpected side effects. The speed of execution is increasing constantly and markets and systems respond almost immediately, making decision-making challenging. There is little or no room for failure.This important new book analyses real world strategy and policy challenges, addressing the interconnectedness of the markets/systems we live in. It provides a step-by-step approach using systems thinking to solve complex problems in socio-political as well as business environment. It proposes a technique with which to better understand the problems and the context in which they arise, and tools to directly inform each step of the decision-making process. The book explores the main innovation that systemic thinking introduces – the emphasis on defining the problem creating system, which is made up of interacting parts, rather than prioritizing events that need immediate fixing.The case studies, examples and the approach proposed can be used to better understand reality and its complexity, and to integrate stakeholders for a better solution. Practically, it can be used to identify problems, analyse their boundaries, design interventions, forecast and measure their expected impacts, implement them and monitor and evaluate their success/failure. The book touches upon global issues related to policy making and strategic management, as well as issues related to sustainable development for both the public and private sector.
Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher: The Stationery Office ISBN: 9780215521576 Category : Social Science Languages : en Pages : 52
Book Description
Benefit fraud is a crime and undermines public confidence in the benefits system. In 2006-07, the Department for Work and Pensions estimated that it spent some £154 million on tackling fraud, identifying £106 million of overpaid benefit, against total benefit expenditure of £120 billion. The Department estimates that fraud fell from £2 billion in 2001-02 to £800 million in 2006-07, which is 0.6% of benefit expenditure. But the Department must do more to reverse the rise in official and customer error. Estimated error rose from £1 billion in 2001-02 to £1.9 billion in 2006-07. Benefit complexity is believed to be a major cause of error. Increasing the volume of pre-payment checks and encouraging customers to receive benefit payments directly into their bank accounts has prevented some fraud. The Department now works closely with the police, the Serious Organised Crime Agency and local authorities to prevent, identify and act against fraud. But it could make more effective use of its powers and resources. While the Department successfully prosecutes 90 per cent of the cases it takes to court, the Prosecution Division has lost 17 per cent of its staff since 2003. Debt recovery is an essential part of tackling fraud, yet in 2006-07 the Department only recovered £22 million of fraud debt out of a known fraud debt stock of £339 million. The Department has been slow to improve its management information systems, hampering its ability to measure the cost-effectiveness of counter-fraud activities. It has taken from 2003 until February 2008 to roll out a new national management information system, known as FRAIMS, at a cost of £65 million.
Author: United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Disability Assistance and Memorial Affairs Publisher: ISBN: Category : Disability insurance claimants Languages : en Pages : 88
Author: Karen Gadd Publisher: John Wiley & Sons ISBN: 0470975431 Category : Technology & Engineering Languages : en Pages : 517
Book Description
TRIZ is a brilliant toolkit for nurturing engineering creativity and innovation. This accessible, colourful and practical guide has been developed from problem-solving workshops run by Oxford Creativity, one of the world's top TRIZ training organizations started by Gadd in 1998. Gadd has successfully introduced TRIZ to many major organisations such as Airbus, Sellafield Sites, Saint-Gobain, DCA, Doosan Babcock, Kraft, Qinetiq, Trelleborg, Rolls Royce and BAE Systems, working on diverse major projects including next generation submarines, chocolate packaging, nuclear clean-up, sustainability and cost reduction. Engineering companies are increasingly recognising and acting upon the need to encourage successful, practical and systematic innovation at every stage of the engineering process including product development and design. TRIZ enables greater clarity of thought and taps into the creativity innate in all of us, transforming random, ineffective brainstorming into targeted, audited, creative sessions focussed on the problem at hand and unlocking the engineers' knowledge and genius to identify all the relevant solutions. For good design engineers and technical directors across all industries, as well as students of engineering, entrepreneurship and innovation, TRIZ for Engineers will help unlock and realise the potential of TRIZ. The individual tools are straightforward, the problem-solving process is systematic and repeatable, and the results will speak for themselves. This highly innovative book: Satisfies the need for concise, clearly presented information together with practical advice on TRIZ and problem solving algorithms Employs explanatory techniques, processes and examples that have been used to train thousands of engineers to use TRIZ successfully Contains real, relevant and recent case studies from major blue chip companies Is illustrated throughout with specially commissioned full-colour cartoons that illustrate the various concepts and techniques and bring the theory to life Turns good engineers into great engineers.
Author: Great Britain: Department for Work and Pensions Publisher: The Stationery Office ISBN: 9780101644723 Category : Law Languages : en Pages : 96
Book Description
The welfare state of the 20th century was designed to provide support from the cradle to the grave, but the changing demographic profile of Britain - longer life-spans mean that by 2007 the number of people over state pension age will exceed the number of children - presents a challenge to such a system of support. This plan sets out the Government's strategy of aiming for an 80 per cent employment rate as the best means of keeping people out of poverty, and allowing saving for a secure retirement. Such an aspiration requires the movement into work of a proportion of those people traditionally seen as outside the labour market and with complex barriers preventing entry into that market. Supporting these inactive people into employment will require carefully tailored support. The strategy outlines the approach in three major areas: (1) supporting children and families, including helping lone parents into gainful work; (2) helping those on incapacity benefits to return to work; (3) breaking down barriers to employment faced by disabled people, older workers and ethnic minorities.
Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts
Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts
Author: Great Britain: National Audit Office
Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee
Author: Rosalind Armson
Author: Great Britain: National Audit Office
Author: Gilbert Probst
Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts
Author: United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Disability Assistance and Memorial Affairs
Author: Karen Gadd
Author: Great Britain: Department for Work and Pensions