Strategies for strengthening physician-hospital relationships [electronic resource] PDF Download

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Category : Benchmarking
Languages : en
Pages : 0

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Author: Robert A. McGowan
Publisher: Society for Healthcare Strategy and Market Development of Am
ISBN: 9780975597354
Category : Hospital-physician relations
Languages : en
Pages : 63

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Given the financial challenges presented by today's healthcare environment, physicians are going to be either collaborative partners or active competitors with hospitals very few will be in between. This report summarizes the findings of a national benchmarking study on physician-hospital alignment strategies conducted by Mitretek Healthcare, a division of Mitretek Systems, Inc. The survey identified more than 160 strategies that hospitals are using to help strengthen physician-hospital relationships and asked respondents to rate their effectiveness. Responses were received from more than 350 hospital chief executive officers, physician leaders, and physician relations, planning, and marketing executives. In addition, in-depth telephone interviews were conducted with more than 40 survey respondents.

Author: Ted Hamilton
Publisher: Florida Hospital Publishing
ISBN: 0982040989
Category : Business & Economics
Languages : en
Pages : 77

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Provides a stimulating glimpse at promising future directions in physician engagement and physician health using case studies from the AdventHealth hospital system. Written by a medical doctor who is also a healthcare administrator. Foreword by Harold G. Koenig, MD

Author: Kriss Barlow
Publisher: Healthleaders Media, a Division of Blr
ISBN: 9781601468376
Category : Accountable care organizations (Medical care)
Languages : en
Pages : 0

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The Complete Guide to Physician Relationships Kriss Barlow, RN, MBA What Physicians Want Research-based insights into the best physician communications strategies In the wake of healthcare reform and a growing emphasis on accountable care, healthcare organizations are looking for ways to align more closely with physicians. Given the highly competitive physician recruiting and referral market, having an effective physician communication strategy has never been more vital. Based on extensive research and an in-depth survey of nearly 200 physicians, The Complete Guide to Physician Relationships outlines exactly what information physicians want and how they want to receive it from healthcare leaders, peers, marketing executives, and physician relations representatives. Get the critical data that you need to succeed with your physician relations, referral, and communication efforts. Get powerful, researched strategies and insight to: Communicate the information physicians want in the manner they want to receive it Engage physicians in quality and patient satisfaction improvement efforts Determine the most effective way to promote services Strengthen your relationship with specialists, primary care doctors, and new recruits Improve the effectiveness of physician sales Take a look at the table of contentsIntroduction Chapter 1: What Do Physicians Want to Hear from Leadership? Medical staff support Beyond doing, communicating Business models Real involvement Summary Chapter 2: How Does Your Hospital Compete? Conversations about cost, technology Patient satisfaction Recruitment and retention Understand first Aligning for the future Summary Chapter 3: ACOs, PHOs: Industry Change and Physicians' Priorities in the Relationship ACO aware Shared savings and quality incentives Physician performance measurement Summary Chapter 4: What Do Physicians Want to Hear from Their Peers? Who gets picked? Demonstrating quality in a peer-to-peer setting Consistent communication Making it easy for patients Tangled twine of priorities Summary Chapter 5: Do Physicians on the Medical Staff Know Each Other? Knowing and referring Ease of referral Elements that impact referral decisions Summary Chapter 6: Communication When a Referral Is Sent Care delivery post-discharge Managing expectations Messages show value Summary Chapter 7: What Do Physicians Want to Hear from Marketing? How do physicians like to receive marketing information? What this means for you Opportunity for action Summary Chapter 8: Promoting Services Managing our "we know best" attitude Active support of physician-to-physician connections Social media and web innovations Summary Chapter 9: Supporting Specialists Talk is not cheap Avoid only one option Education beyond CME Summary Chapter 10: What Do Physicians Want to Hear from Physicians Relations? Measuring the value Resource role Managing concerns Helping them grow their practice Leveraging education On-boarding What's happening at the hospital Summary Chapter 11: Physician Relations Attributes That Matter The relationship is about physicians Personal development for this role What's in it for me Managing internal perception Summary Chapter 12: Physician Relations' Voice Expanding the role Gather data, use data, show your impact with data Listen to differentiate Knowledge is an obligation Internal coordination, collaboration, integration Summary Appendix Who will benefit from this book? VPs of advertising VPs of marketing VPs of communications VPs of public relations Chief marketing officers Advertising directors Directors of marketing Directors of communications Marketing managers Advertising managers Chief medical officers CEOs CNOs COOs Medical staff coordinators Practice administrators Physicians Physician relations representatives

Author: Adrienne Boissy
Publisher: McGraw-Hill Education
ISBN: 9780071845342
Category : Business & Economics
Languages : en
Pages : 288

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Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to: • Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students • Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers • Identify common misperceptions and myths in healthcare communication and respond to them successfully • Cultivate a true sense of empathy—with patients and fellow caregivers alike—while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors’ passion for their work, and elevate any organization.

Author: Institute of Medicine
Publisher: National Academies Press
ISBN: 0309131529
Category : Medical
Languages : en
Pages : 427

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Medical residents in hospitals are often required to be on duty for long hours. In 2003 the organization overseeing graduate medical education adopted common program requirements to restrict resident workweeks, including limits to an average of 80 hours over 4 weeks and the longest consecutive period of work to 30 hours in order to protect patients and residents from unsafe conditions resulting from excessive fatigue. Resident Duty Hours provides a timely examination of how those requirements were implemented and their impact on safety, education, and the training institutions. An in-depth review of the evidence on sleep and human performance indicated a need to increase opportunities for sleep during residency training to prevent acute and chronic sleep deprivation and minimize the risk of fatigue-related errors. In addition to recommending opportunities for on-duty sleep during long duty periods and breaks for sleep of appropriate lengths between work periods, the committee also recommends enhancements of supervision, appropriate workload, and changes in the work environment to improve conditions for safety and learning. All residents, medical educators, those involved with academic training institutions, specialty societies, professional groups, and consumer/patient safety organizations will find this book useful to advocate for an improved culture of safety.

Author: Kathleen D. Pagana
Publisher: Sigma
ISBN: 1948057638
Category : Medical
Languages : en
Pages : 336

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Far from just raising pinkie fingers and spooning soup, today’s etiquette includes everything from effective networking to appropriate social media engagement to the perfect, polished look. For new graduates and seasoned nurses alike, mastery of modern etiquette is critical to personal and professional success. This revised and expanded third edition of Etiquette & Communication Strategies for Nurses will help you increase your confidence, enhance your reputation, and focus your career aspirations. Filled with practical tips, avoidable faux pas, and informative Q&As, this book will help you: NEW: Plan an engaging and impactful presentation NEW: Boost your career by writing an article NEW: Use a leadership strategy to achieve your personal and professional goals Interview successfully for a new position Dine with confidence in any business or social setting Increase your comfort with business travel Manage online and social media interactions safely and professionally Interact with everyone from executives to subordinates with grace and polish, regardless of the setting or situation Moderate productive meetings Thrive, not just survive, in culturally diverse interactions

Author: Gerlad E. Biala
Publisher: Sigma
ISBN: 1945157828
Category : Medical
Languages : en
Pages : 225

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Surgical services carry some of the highest risks and rewards of all healthcare specialties. They also present specific challenges. Those unfamiliar with the surgical suite’s inner workings may struggle to lead and manage this complex and often isolated department. The Healthcare Executive’s Guide to Navigating the Surgical Suite: A Roadmap to the OR and Perioperative Services provides experienced and novice healthcare leaders with the information, leadership structures, and practical strategies needed to successfully oversee both patient outcomes and balance sheets. This book covers contemporary market realities, business challenges, labor requirements, and clinical and operational complexities as it points leaders toward the most pressing issues in strategic surgical services leadership.

Author: Elizabeth C. Arnold
Publisher: Elsevier Health Sciences
ISBN: 0323635873
Category : Medical
Languages : en
Pages : 560

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Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Interpersonal Relationships: Professional Communication Skills for Nurses, 8th Edition helps you to develop skills in communicating effectively with clients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-client relationship through proven communication strategies as well as principles drawn from nursing, psychology, and related theoretical frameworks. The 8th edition includes engaging new content relating to current issues, while also emphasizing interdisciplinary communication and QSEN competencies. You will learn how to apply theory to real-life practice through case studies, interactive exercises, and evidence-based practice studies. UPDATED! Perspectives and Contemporary Dynamics chapter revised to be more engaging and link the content closer to current issues and related communication concepts. UPDATED! Communicating in Groups chapter includes professional and task small group communication applications. UPDATED! Most chapters have been retitled and expanded to highlight a stronger emphasis on interdisciplinary health team communication. UPDATED! Safety and Quality in health care delivery (QSEN) competencies reflects current thinking on technology, safety, and evidence-based practice, especially as they relate to communication in nursing. UPDATED! Content throughout text includes stronger emphasis on interdisciplinary relationships and collaborative communication with related evidence based case studies and analysis. Expanded content related to socio-cultural communication competencies reduce health disparities and increase health literacy. Additional simulated exercises and discussion questions help you practice your reflective analysis skills. Revised content on social media and transitional care delivery reflects current practice standards. Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-client relationship — all central components of holistic nursing identified by The Joint Commission as priorities for patient care. Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication. Interactive exercises let you practice, observe, and critically evaluate your professional communication skills in a safe learning environment. Case examples help you learn to develop empathy for clients' perspectives and needs. Ethical Dilemma and Evidence-Based Practice boxes help you absorb and retain key ethical content throughout text. Separate chapters on communication across the lifespan highlights crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery. NEW! Engaging content links the text to current issues and communication concepts.

Author: Kathleen Underman Boggs
Publisher: Elsevier Health Sciences
ISBN: 0323871410
Category : Medical
Languages : en
Pages : 434

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**Selected for Doody's Core Titles® 2024 in Patient Education** Master the skills you need to communicate effectively in the health care setting! Interpersonal Relationships: Professional Communication Skills for Nurses, 9th Edition shows how you can interact with patients, families, and the health care team in ways that are professional, honest, empathetic, and knowledgeable. A clear guide to essential competencies, this book covers relationship skills, health promotion, patients with special communication needs, and interprofessional communication. Case examples make it easier to apply communication theories to real-life practice. New to this edition are Next Generation NCLEX® (NGN)-style case studies and a new chapter on managing personal stress. Written by noted educator Kathleen Underman Boggs, this reference is a two-time winner of the American Journal of Nursing Book of the Year award. - Integrated holistic health approach focuses on patient-centered communication and the entire health experience, which requires a fresh perspective and a higher level of patient and family involvement. - Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication. - Learning features in each chapter include objectives, basic concepts, and clinical application, all connected by case examples and a relevant research study or analysis of multiple studies. - Case examples help you learn to develop empathy for clients' perspectives and needs. - Simulation exercises offer an opportunity to practice, observe, and critically evaluate your professional communication skills in a safe learning environment. - Evidence-Based Practice boxes summarize research findings related to the chapter topic - Ethical Dilemma boxes help you understand key ethical concepts. - Chapters on communication across the lifespan focus on the communication needs of children, older adults, patients with communication deficits, patients in end-of-life care, and others. - Coverage of Quality & Safety Education for Nurses (QSEN) competencies focuses on the skills, knowledge, and abilities needed for patient-centered care. - NEW! Next Generation NCLEX®-style case studies apply concepts to realistic scenarios. - NEW! Intrapersonal Communication to Self-Manage Stress and Promote Nurse Wellness chapter introduces self-communication and specific self-management strategies. - NEW! Updated content links concepts to current issues and best practices, and reflects national and global clinical guidelines as well as a new understanding of patient-centered communication, collaborative interprofessional communication, and team-based approaches. - NEW! Updated chapters on interprofessional collaboration and teamwork highlight a team-based model of health care, with patients, providers, and families working together.