Author: Claire SeamanPublisher:
ISBN:
Category :
Languages : en
Pages : 116
Book Description
Special Issue: Consumer Issues in Retailing
Author: Claire SeamanSpecial Issue: Consumer Behavior and Retailing
Author: William O. BeardenHandbook of Research on Retailer-Consumer Relationship Development
Author: Musso, FabioPublisher: IGI Global
ISBN: 1466660759
Category : Business & Economics
Languages : en
Pages : 625
Book Description
Though based on an economic transition, retailer-consumer relationship is also influenced by non-economic factors and is a context of social interaction. With the emergence of modern merchandising techniques and a rise in large retail companies, consumers have become increasingly vigilant of practice within the retail industry. Handbook of Research on Retailer-Consumer Relationship Development offers a complete and updated overview of various perspectives relating to customer relationship management within the retail industry and stimulates the search for greater integration of these views in further research. Offering different angles to analyze the exchange between the retailer and the consumer, this handbook is a valuable tool for professionals and scholars seeking to upgrade their knowledge, as well as for upper-level students.
Journal of Retailing
Author: Roger A. DickinsonPublisher:
ISBN:
Category : Consumers
Languages : en
Pages : 100
Book Description
Service Excellence
Author: Ruth N. BoltonPublisher: Business Expert Press
ISBN: 1631573721
Category : Business & Economics
Languages : en
Pages : 181
Book Description
The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization over time across touch points and channels. It encompasses all activities involving the customer where the organization is the focal object, including pre-purchase activities (such as exposure to a website ad), and purchase, consumption, and engagement behaviors (blogging, sharing photos). This book analyzes the challenges of creating excellent customer experiences, including the management of technology and new media. It describes how customers co-produce and co-create their experiences, and how these activities influence business revenues and costs. The book takes a deep dive into the psychology of customers, revealing the conceptual building blocks of customer experiences and how they build relationships over time. These ideas provide a business perspective on how to manage relationships with customers to generate cash flows and profitability, including the role of pricing.
Consumer Culture Theory
Author: Eric J. ArnouldPublisher: SAGE
ISBN: 1526452111
Category : Business & Economics
Languages : en
Pages : 425
Book Description
Outlining the key themes, concepts and theoretical areas in the field, this book draws on contributions from prominent researchers to unravel the complexities of consumer culture by looking at how it affects personal identity, social interactions and the consuming human being. A field which is characterised as being theoretically challenging is made accessible through learning features that include case study material, critical reflection, research directions, further reading and a broad mix of the types of consumers and consumption contexts including emerging markets and economies. The structure of the book is designed to help students map the field in the way it is interpreted by researchers and follows the conceptual mapping in the classic Arnould & Thompson 2005 journal article. The book is organised into three parts - the Consumption Identity, Marketplace Cultures and the Socio-Historic Patterning of Consumption. Insight is offered into both the historical roots of consumer culture and the everyday experiences of navigating the contemporary marketplace. The book is supported by a collection of international case studies and real world scenarios, including: How Fashion Bloggers Rule the Fashion World; the Kendall Jenner Pepsi Commercial; Professional Beer Pong, Military Recruiting Campaigns, The World Health Organization and the Corporatization of Education. The go-to text for anyone new to CCT or postgraduate students writing a CCT-related thesis.
Special Issue Innovation Management in Retailing: from Consumer Perspective to Corporate Strategy
Author: Eleonora PantanoGuest Editorial Preface
Author: Fabio MussoPublisher:
ISBN:
Category :
Languages : en
Pages : 0
Book Description
The consumer-retailer relationship is based on an economic transition, but it is also a social interaction. The norms of economic and social behavior permeate, inform and, in some cases constrain the retail-consumer interactions. This depends on culture, but culture is a complex, multi-dimensional concept that derives from a range of personal and group values and attitudes. As a consequence of cultural change, consumers change and their behavior alters over time, and the shopping behavior is changing as well. Companies, both at the production and the distribution level, react and adapt to these changes. However, their responsive nature has not to be over-emphasized. Whilst companies operate mainly within cultural norms and thus reflect these, they can also shape the cultural norms in many ways. In recent years the retail sector played a relevant role in this direction. This means that retail operations and environments are no more neutral entities, but rather can condition and structure consumer moods and behaviors and in some cases can over the long term influence cultural norms.
Handbook of Research on Retailing Techniques for Optimal Consumer Engagement and Experiences
Author: Musso, FabioPublisher: IGI Global
ISBN: 1799814130
Category : Business & Economics
Languages : en
Pages : 571
Book Description
In the world of economics and business, engaging with loyal customers while also seeking out new, potential customers is a must. With the recent advancements of social media technology, these operations have increased the need for more developed methods to mesh consumer-business relationships and retention. The Handbook of Research on Retailing Techniques for Optimal Consumer Engagement and Experiences is a thought-provoking reference source that provides vital insight into the application of present-day customer relationship management within the retail industry. While highlighting topics such as digital communication, e-retailing, and social media marketing, this publication explores in-depth merchandiser knowledge as well as the methods behind positive retailer-consumer relationships. This book is ideally designed for managers, executives, CEOs, sales professionals, marketers, advertisers, brand managers, retail experts, academicians, researchers, and students.
Retail Strategies to Support Healthy Eating
Author: Alyssa MoranPublisher: MDPI
ISBN: 3036500529
Category : Medical
Languages : en
Pages : 214
Book Description
In January 2020, the Center for Science in the Public Interest (CSPI), The Food Trust, Johns Hopkins Bloomberg School of Public Health, and Healthy Eating Research (HER) met for a Healthy Retail Research Convention in Washington, D.C. Attendees included food industry representatives, researchers, and nonprofit organizations. The objective of the convention was to develop a national healthy retail research agenda by (1) determining the effectiveness of government policies, corporate practices, and in-store pilots in promoting healthy eating; (2) identifying gaps in the healthy food retail literature and generating questions for future research, with an intentional focus on reducing health disparities and improving equity; (3) highlighting best practices for partnering with retailers and food manufacturers on healthy retail research; (4) facilitating relationships between retailers and researchers to implement and evaluate retail interventions; and (5) identifying existing datasets, ongoing work, and new opportunities for retail–research partnerships.