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Author: Laura Callahan Publisher: Springer ISBN: 023061910X Category : Social Science Languages : en Pages : 294
Book Description
Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish in the United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
Author: Laura Callahan Publisher: Springer ISBN: 023061910X Category : Social Science Languages : en Pages : 294
Book Description
Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish in the United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
Author: J. César Félix-Brasdefer Publisher: Cambridge University Press ISBN: 1316298612 Category : Language Arts & Disciplines Languages : en Pages : 295
Book Description
Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, J. César Félix-Brasdefer sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico. This book investigates cross-cultural and intra-lingual pragmatic variation during the negotiation of service. The author provides a broad review of research on service encounters to date, and analyzes characteristics of sales transactions, such as participants' roles, pragmatic and discourse functions of relational talk and address forms, the realization of politeness, and changes in alignment from transactional to relational talk.
Author: L. Callahan Publisher: Springer ISBN: 1137340452 Category : Language Arts & Disciplines Languages : en Pages : 259
Book Description
Spanish and Portuguese Across Time covers a diverse range of topics with a common focus, on the dynamic nature of languages and the social forces that shape them across time, place, and borders, and demonstrates how linguistic principles can offer productive angles to the study of literature.
Author: J. César Félix-Brasdefer Publisher: Cambridge University Press ISBN: 1107035821 Category : Language Arts & Disciplines Languages : en Pages : 295
Book Description
A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.
Author: Bernadette Vine Publisher: Routledge ISBN: 1317425804 Category : Language Arts & Disciplines Languages : en Pages : 601
Book Description
The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.
Author: K. Beeching Publisher: Springer ISBN: 1137373954 Category : Psychology Languages : en Pages : 283
Book Description
Researching Sociopragmatic Variability showcases a range of research approaches to the study of speech acts and pragmatic markers across different languages and varieties of a language, investigating native and non-native usages and variation across gender, situation and addressee.
Author: Pilar Garcés-Conejos Blitvich Publisher: John Benjamins Publishing Company ISBN: 9027262993 Category : Language Arts & Disciplines Languages : en Pages : 261
Book Description
The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.
Author: María de la O Hernández-López Publisher: BRILL ISBN: 9004260161 Category : Language Arts & Disciplines Languages : en Pages : 267
Book Description
In A Multidisciplinary Approach to Service Encounters, María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.
Author: Dominic Tierney Publisher: Duke University Press ISBN: 0822390620 Category : History Languages : en Pages : 235
Book Description
What was the relationship between President Franklin D. Roosevelt, architect of America’s rise to global power, and the 1936–39 Spanish Civil War, which inspired passion and sacrifice, and shaped the road to world war? While many historians have portrayed the Spanish Civil War as one of Roosevelt’s most isolationist episodes, Dominic Tierney argues that it marked the president’s first attempt to challenge fascist aggression in Europe. Drawing on newly discovered archival documents, Tierney describes the evolution of Roosevelt’s thinking about the Spanish Civil War in relation to America’s broader geopolitical interests, as well as the fierce controversy in the United States over Spanish policy. Between 1936 and 1939, Roosevelt’s perceptions of the Spanish Civil War were transformed. Initially indifferent toward which side won, FDR became an increasingly committed supporter of the leftist government. He believed that German and Italian intervention in Spain was part of a broader program of fascist aggression, and he worried that the Spanish Civil War would inspire fascist revolutions in Latin America. In response, Roosevelt tried to send food to Spain as well as illegal covert aid to the Spanish government, and to mediate a compromise solution to the civil war. However unsuccessful these initiatives proved in the end, they represented an important stage in Roosevelt’s emerging strategy to aid democracy in Europe.
Author: Laura Callahan
Author: Laura Callahan
Author: J. César Félix-Brasdefer
Author: L. Callahan
Author: J. César Félix-Brasdefer
Author: Bernadette Vine
Author: K. Beeching
Author: Jerald T. Milanich
Author: Pilar Garcés-Conejos Blitvich
Author: María de la O Hernández-López
Author: Dominic Tierney