Sorry Works! Up Book PDF Download

Author: Doug Wojcieszak
Publisher: AuthorHouse
ISBN: 1477277269
Category : Business & Economics
Languages : en
Pages : 150

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Book Description
"Want to elevate your disclosure efforts UP from good to great? Achieve greatness with your disclosure program by learning from your colleagues around the country. This user friendly text is loaded with stories and questions about disclosure from healthcare, insurance, and legal professionals working to master disclosure. This is the essential reference tool for anyone developing and operating a disclosure program, including risk and claims managers, defense attorneys, CEOs, CMOs, nursing managers, physicians and nurses, clinical ethicists, and patient advocates."

Author: Doug Wojcieszak
Publisher: AuthorHouse
ISBN: 1434354970
Category : Admissions (Law)
Languages : en
Pages : 138

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Book Description
This book is, in part, adapted from speeches I have given to medical, insurance, and legal organizations across the United States and in Australia and Canada over the last two years. Liability exposure has been a major issue for healthcare and insurance professionals for a long time, and they are looking for new solutions to an old problem. More and more doctors, nurses, risk managers, hospital administrators, and insurance executives are turning to Sorry Works! for answers. I thought it was time to put Sorry Works! in a book that was concise and to the point. Along the way I met and had the pleasure of working with James Saxton and his team at the law firm of Stevens & Lee. It was fascinating to me how as lawyers and health law consultants they were spreading the same message. To make sure this message was well grounded in law and risk management principles, we collaborated, and this book is part of that partnership. This book adequately covers the topic of disclosure and apology but has intentionally been kept short so even the busiest professional could read it on a plane ride or over a weekend. Though Sorry Works! has its roots in medicine, it is my hope that this book finds a wider audience in corporations, the small business community, and other sectors of our society that are concerned about litigation. I also hope the book appears in college course syllabi so future doctors, lawyers, and business people can read, discuss, and debate it. Indeed, if Sorry Works! can work in medical malpractice (often thought to be one of the most contentious and expensive litigation arenas) imagine what it can do elsewhere! Moreover, though Sorry Works! is a process and program, it also a way oflife universal to all people. Indeed, Sorry Works! returns us to our parents' lessons about apology and fixing mistakes. People can actually live with mistakes, but they do not accept or tolerate cover-ups. Sorry Works! taps into this psyche and, in doing so, provides a simple yet devastatingly effective way to reduce litigation and associated expenses while improving outcomes and safety, which further decreases litigation exposure. The keys are honesty, candor, and a real commitment to fix problems when something goes wrong. All three elements must be present to prevent conflict, and Sorry Works! shows you how to do it.

Author: Jaime Reed
Publisher: Scholastic Inc.
ISBN: 1338149016
Category : Young Adult Fiction
Languages : en
Pages : 231

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Book Description
A compelling #ownvoices story about friendship, rivalry, and sacrifice, original for our Point line. Janelle and Alyssa used to be friends.Best friends. They knew each other's deepest secrets and went through the hardest times together. But that was then.Now? Their status is somewhere between frenemies and full-on rivals. Janelle is all about making a difference in her community, while Alyssa reigns over the shallowest girls in school. Until the day Alyssa collapses and is rushed to the hospital. Suddenly, everyone knows about her declining health and race against time. And, in a stunning twist of fate, the only person who might be able to save Alyssa's life -- is Janelle. But will the girls' bitter past get in the way of their futures? With a fresh, unforgettable voice, Jaime Reed spins a riveting and empowering story of female friendship and how the difficult choices we make -- or don't make -- can change our lives.

Author: Karen Rose
Publisher: Penguin
ISBN: 0451491076
Category : Fiction
Languages : en
Pages : 657

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Book Description
A serial killer terrorizing the women of Sacramento meets his match in this pulse-pounding novel from New York Times bestselling author Karen Rose. There is a serial killer on the loose, preying on vulnerable women. The only identifiable mark the killer leaves are letters—sometimes one, sometimes two—all carved into the torsos of his victims. Together they spell “Sydney.” When he grabs Daisy Dawson, he believes he has found his next victim. But despite her small stature, she fights back with an expertise that quickly frees her. Before fleeing the scene, Daisy also manages to grab what proves to be crucial evidence: a necklace from around the killer’s neck. The necklace is more than a trivial item—it is a link to a cold case that Special Agent Gideon Reynolds has been tracking for seventeen years. With Daisy’s help, Gideon finally has the opportunity to get closer to the truth than ever before. But they might not get the chance, as the serial killer has a new target: Gideon and Daisy.

Author: Naya Rivera
Publisher: Penguin
ISBN: 0399184996
Category : Biography & Autobiography
Languages : en
Pages : 258

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Book Description
Funny and deeply personal, Sorry Not Sorry recounts Glee star Naya Rivera's successes and missteps, urging young women to pursue their dreams and to refuse to let past mistakes define them. Navigating through youth and young adulthood isn't easy, and in Sorry Not Sorry, Naya Rivera shows us that we're not alone in the highs, lows, and in-betweens. Whether it's with love and dating, career and ambition, friends, or gossip, Naya inspires us to follow our own destiny and step over--or plod through--all the crap along the way. After her rise and fall from early childhood stardom, barely eking her way through high school, a brief stint as a Hooters waitress, going through thick and thin with her mom/manager, and resurrecting her acting career as Santana Lopez on Glee, Naya emerged from these experiences with some key life lessons: Sorry: - All those times I scrawled "I HATE MY MOM" in my journal. So many moms and teenage daughters don't get along--we just have to realize it's nothing personal on either side. - At-home highlights and DIY hair extensions. Some things are best left to the experts, and hair dye is one of them. - Falling in love with the idea of a person, instead of the actual person. Not Sorry: - That I don't always get along with everyone. Having people not like you is a risk you have to take to be real, and I'll take that over being fake any day. - Laughing at the gossip instead of getting upset by it. - Getting my financial disasters out of the way early--before I was married or had a family--so that the only credit score that I wrecked was my own. Even with a successful career and a family that she loves more than anything else, Naya says, "There's still a thirteen-year-old girl inside of me making detailed lists of how I can improve, who's never sure of my own self-worth." Sorry Not Sorry is for that thirteen-year-old in all of us.

Author: Josh Schneider
Publisher: Houghton Mifflin Harcourt
ISBN: 0618819320
Category : Juvenile Fiction
Languages : en
Pages : 37

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Book Description
A talented young picture book creator makes his debut with this lighthearted cautionary tale about a common childhood impulse--hitting ones siblings. Full color.

Author: Joanne Levy
Publisher: Orca Book Publishers
ISBN: 1459827090
Category : Juvenile Fiction
Languages : en
Pages : 168

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Book Description
Key Selling Points A young girl befriends a boy who hasn’t spoken since his parents were killed in a car accident. Sorry For Your Loss examines themes of grieving, friendship and the nature of family. This book shows a behind-the-scenes view of what happens after someone dies. The author's father runs a Jewish funeral home, which served as inspiration for the setting of the novel. The author has written several other middle-grade novels and has been nominated for the Red Maple Award and the Manitoba Young Readers’ Choice Awards. This book has all the elements of an excellent middle-grade story: an unusual setting; diverse, relatable characters; and the perfect blend of humor and pathos. Free Discussion Guide available for download at orcabook.com.

Author: Zoran Drvenkar
Publisher: Vintage Crime/Black Lizard
ISBN: 0307475166
Category : Fiction
Languages : en
Pages : 322

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Book Description
Imagine a man who does the most unspeakable things. Imagine the forgiveness he needs. Imgine the pain he gives. Imagine forgiving him. You will. Kris, Tamara, Frauke, and Wolf are four friends who are drifting through their twenties, underemployed and unfulfilled. Sick of being treated badly at work, they decide to start a business of their own: Sorry, an agency that brings the human touch back to corporate life by offering to apologize to those who’ve been unjustly accused, unfairly dismissed and otherwise mistreated. The corporate clients are more than happy to let someone else handle their emotional dirty work, making Sorry an instant success. But one client hides a darker agenda. Expecting an ordinary apology job, Wolf is dispatched to the scene of a crime. In an abandoned apartment, there is a dead woman nailed to the wall. Then his phone rings and the nightmare begins: The client wants to make sure his apology is properly delivered.

Author: Julia Cook
Publisher: Boys Town Press
ISBN: 1545721599
Category : Self-Help
Languages : en
Pages : 35

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Book Description
My Story about Asking for Permission and Making an Apology! RJ feels a lot happier when he says he’s sorry, and he learns that asking for permission will mean fewer trips to the time-out chair!

Author: Dave Bry
Publisher: Grand Central Publishing
ISBN: 1455509175
Category : Biography & Autobiography
Languages : en
Pages : 154

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Book Description
In this series of hilarious confessions by "New Jersey's answer to Nick Hornby," learn how apologizing and coming to terms with past embarrassments can lead to compassion and maturity (Jonathan Mahler). Dave Bry is sorry. Very sorry. He's sorry to Wendy Metzger for singing the last verse of "Stairway to Heaven" into her ear while slow dancing in junior high school. He's sorry to Judy and Michael Gailhouse for letting their children watch The Amityville Horror when he babysat them. And he's sorry--especially, truly--that he didn't hear his cancer-ridden father call out for help one fateful afternoon. Things are different now. Dave's become a dad, too, and he's discovered a new compassion for the complicated man who raised him. And maybe if his 17-year-old self could meet his current self, he'd think twice before throwing beer cans on Jon Bon Jovi's lawn. Dave's apologies are at turns hysterically funny and profoundly moving, ultimately adding up to a deeply human, poignant and likable portrait of a man trying to come to grips with his past.