Smart Skills: Communications PDF Download

Author: Patrick Forsyth
Publisher: Legend Press
ISBN: 1789550009
Category : Business & Economics
Languages : en
Pages : 144

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Book Description
Communication is one of the most basic functions in any organization. It transmits ideas, thoughts, information, opinions, and plans between various parts of an organization as well as to external customers or businesses – Its vital importance can never be over emphasized. Yet it can be difficult and communication breakdown is not uncommon. There are several essential elements to making business communications work; these include structure, clarity, consistency, medium, and relevancy and our guide covers those areas within the below chapters: •Essential foundations of success •Preparation •Face-to-face communication •Putting it in writing •Electronic Communication •On your feet •Being persuasive •Negotiating Our Smart Skill guide will enable you to target and convey your information through software, telephone or in-person methods. Regardless of what medium you use, effective communication means your message is received clearly and is understood entirely.

Author: Frances Kay
Publisher: Legend Press
ISBN: 1789550041
Category : Business & Economics
Languages : en
Pages : 108

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Book Description
Part of the Smart Skills Series Working with Others offers all you need to know to work successfully with colleagues and business associates, whether you are an employee, manager, freelancer or business owner.Many of the most successful business ideas and projects spring from collaboration between people, so making sure you work effectively with others can be the making or breaking of a business

Author: Anthony Jacks
Publisher: Legend Press Ltd
ISBN: 1787198189
Category : Business & Economics
Languages : en
Pages : 121

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Book Description
Book 5 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead. The only book you need to succeed in the world of business In today's working environment, building your career success can seem like a minefield, thanks to increasing levels of competition, accountability, limited potential for advancement, and a lack of opportunities available. The only way to stay on top of the game is to build up your 'soft skills' and accumulate useful experience that makes you stand out from the crowd. This concise and simple Smart Skillsguide will show how and where to focus your energies when you want to become a more successful professional: Developing your skills and competencies Capitalising on your resources, strengths and weaknesses Building strong work relationships Increasing your visibility in and out of the workplace Making best use of your business knowledge With these easy steps, professionals at any grade can achieve peak performance and start climbing that ladder to career success.

Author: Anthony Jacks
Publisher: Legend Press
ISBN: 1787198634
Category : Business & Economics
Languages : en
Pages : 124

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Book Description
Book 1 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead.Become a master negotiator with just 7 key stepsNegotiating is a part of everyday life, but in business it’s absolutely critical to your success. In the current challenging work and business environment, never has the skill of negotiation been more important, both with new clients and existing ones. Whether you are negotiating a one-off deal or managing a long-term project, securing the appropriate and best deal is paramount in any workplace... business success or failure can depend on it.This book will provide you with all you need to know, including insight into processes such as: •Preparing a strategy with multiple options •How to deal with pressure, tricks and tensions •Maximise return on investment (ROI) You will also be given an in-depth look at the vital after-negotiation period where skilled negotiation is required to resolve emerging problems as a deal is executed or a service provided.ContentsForewordIntroduction: Getting the best dealChapter 1. Negotiation: Getting to grips with the core approachesChapter 2. Preparation: The route to achieving successChapter 3. Trading: Achieving successful balanceChapter 4. Making It Work: Good tactics, bad tactics and downright ploysChapter 5. The Interpersonal Dimension: The behavioural interactionsChapter 6. The Fine Print: The contractual elements of a dealChapter 7. Focusing on the Key Issues: Attention to detail

Author: Lisa B. Marshall
Publisher: St. Martin's Griffin
ISBN: 1250029589
Category : Self-Help
Languages : en
Pages : 289

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Book Description
Have you ever lost out on a promotion? Struggled with a difficult conversation? Been put on the spot and blanked? Imagine if... ...you were better at persuading others and negotiating for what you want. ...you were more fluent at introducing yourself, making conversation, and following up. ...you were better at delivering feedback, receiving criticism, and using positive language. ...you were perceived as more diplomatic and charismatic. Smart Talk applies up-to-date communication research to everyday situations and gives smart, practical, step-by-step directions to achieve results. Smart Talk is no ordinary book— it's the Swiss Army Knife of communication—a comprehensive set of tools to build strong relationships and avoid communication breakdowns. With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion. Never again will you dread a holiday party or be rendered speechless at a business meeting. Backed by solid research and written in an engaging narrative style with a warm sense of humor, communication expert Lisa B. Marshall translates her wealth of experience into practical, fresh advice to help you navigate any complex situation, and achieve professional success.

Author: Frances Kay
Publisher: Legend Press
ISBN: 1908248378
Category : Business & Economics
Languages : en
Pages : 83

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Book Description
Part of the Smart Skills series, Working with Others offers all you need to know to work successfully with colleagues and business associates, whether you are an employee, manager, freelancer or business owner.Many of the most successful business ideas and projects spring from collaboration between people, so making sure you work effectively with others can be the making or breaking of a business.

Author: Patrick Forsyth
Publisher: Legend Press
ISBN: 1787198219
Category : Business & Economics
Languages : en
Pages : 129

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Book Description
Book 3 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead. Gain a competitive edge at work with your business writing skills Effective business writing skills can help you win that million-pound contract, earn a promotion, resolve a dispute or generate a significant increase in business leads. Our Smart Skills book offers proven, practical advice on how to put over a clear and impressive message in a style that's deceptively simple and even enjoyable to read. These guidelines will teach you how to:•Write and format business reports, proposals or presentations•Recognise the dangers of poor writing•Write effectively under time pressure•Use persuasive techniques and structures•Deal with all types of documentation from a "simple" email to a long reportAccessibly written, it includes checklists, templates and exercises to help you work through even the most basic building blocks of good writing. Business Writing provides an antidote to the dangers of 'gobbledegook' and 'business-speak' and allows you to generate any kind of document with confidence. After reading this guide, your writing will be effective, engaging and memorable- a vital skill for all professionals.***ContentsPreface: The dangers of poor writing and the opportunities of good1. Introduction: Good writing is the business equivalent of an open goal2. Getting it down right3. Making language work for you4. Making it persuasive5. Horses for courses: linking style to method6. The brief, the very brief and the ubiquitous email7. At length: reports and proposalsPostscript,

Author: Patrick Forsyth
Publisher: Legend Press
ISBN: 178719793X
Category : Business & Economics
Languages : en
Pages : 114

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Book Description
Book 6 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead.Maximise your opportunities by mastering the art of persuasion The underappreciated skill of persuasion is vital not just for negotiations, but in every aspect of business life. Taking on more responsibility, motivating your team, getting that big promotion: everything is possible once you've mastered the art of convincing people. By following these simple steps you can learn first how to recognise your power in any professional situation, and then how to harness that power to your advantage. The key persuasive tactics covered in this concise Smart Skills guide include:•Mastering persuasive language•Personalising your pitch: “the tailored approach”•Conveying credibility•Handling and overcoming objections•Dealing with “maybe”Take advantage of every opportunity, starting today.

Author: Matthew Allen
Publisher: Oxford University Press, USA
ISBN: 9780195517330
Category : College readers
Languages : en
Pages : 0

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Book Description
This second edition is a practical step-by-step guide to improving skills in analysis, critical thinking, and the effective communication of arguments and explanations.

Author: Michelle Mei Ling Yeo
Publisher: World Scientific
ISBN: 9813149361
Category : Family & Relationships
Languages : en
Pages : 99

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Book Description
Why Are You Always on the Phone? SMART Skills with the Smartphone Generation is a revelation and an actual depiction of what goes on in the everyday lives of youth who are connected and are online most of the time either via their smartphone or their iPad. Many a time, parents of tweens and teenagers from the age of 10 onwards to 18, are curious and are even 'tearing their hair out'; frustrated with their child/children's obsession with texting and chatting online 24/7. The challenge then is how we can seek to understand the complexities and nuances of our youth and their connection in the 21st-century technologically driven globalized society. Unraveling this challenge, this book provides powerful insights into the lives of individuals as they grapple with the rise of being connected at any time at any place via their smartphone. Voices from parents, tweens and teens sharing their online experiences and opinions have been weaved and compiled into the text for an honest and interesting read for all.With stories and anecdotes, Why Are You Always on the Phone? serves to answer the questions 'Why are you always online?', 'What are you doing online?' and a list of queries that most parents, educators and even tweens and teenagers themselves seek to know and are curious about. It is hoped that by answering these, it will prompt deeper, more empathetic, and layered connections between parents, tweens, teenagers and educators for more fulfilling parent-child and teacher-student relationships and thus highlight the importance of practising effective and safe uses of the smartphone and other devices.