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Author: Ellen Phillips Publisher: Vintage ISBN: 0307874583 Category : Reference Languages : en Pages : 354
Book Description
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Suggestions on what steps to take to avoid litigation - Consumer Smarts for automobile buyers - How to protect yourself from fraudulent business solicitations - Navigating the courts to ensure the well-being of your family and children - Help in getting proper coverage from your HMO - And--because sometimes the world is on your side--how to write the perfect thank- you note. Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
Author: Ellen Phillips Publisher: Vintage ISBN: 0307874583 Category : Reference Languages : en Pages : 354
Book Description
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Suggestions on what steps to take to avoid litigation - Consumer Smarts for automobile buyers - How to protect yourself from fraudulent business solicitations - Navigating the courts to ensure the well-being of your family and children - Help in getting proper coverage from your HMO - And--because sometimes the world is on your side--how to write the perfect thank- you note. Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
Author: Publisher: ISBN: Category : Languages : en Pages : 156
Book Description
The most trustworthy source of information available today on savings and investments, taxes, money management, home ownership and many other personal finance topics.
Author: Kathryn Geldard Publisher: Charles C Thomas Publisher ISBN: 0398088357 Category : Psychology Languages : en Pages : 341
Book Description
This revised first edition is a comprehensive, easy-to-read introduction to personal counseling written for professional and volunteer counselors and those who train them. A major new addition to the book, making it particularly attractive to those who train counselors, is the inclusion of training group exercises for all skills chapters. After reading a particular chapter, the exercises relating to that chapter, in part VI of the book, can be used by trainers to greatly enhance the learning process. These exercises have been found to be popular with both students and those teaching them. The chapters describing basic and more advanced counseling skills are arranged in a sequence that is particularly suitable when teaching student counselors to learn and practice using these skills for the first time. The authors adopt an integrative approach that allows the reader to learn, understand, and use skills taken from major counseling approaches, and to integrate these into a sequential process that maximizes the possibility of facilitating change in clients. Of considerable value for new counselors are those sections of the book that describe the fundamental principles of the counseling relationship, and explain the theories of change applicable to the various approaches to counseling. Unique features include: a highly practical integrative approach; discussion of the specific skills required for success; practical suggestions on ways to learn and develop new skills; an understanding of the role of a counselor’s supervisor; information on practical issues such as keeping records, arrangement of the counseling room, and ways to look after yourself as a counselor; plus practical information on issues of confidentiality and professional ethics. The text will serve as a valuable resource for workers in a wide variety of helping professions where counseling skills are useful, such as psychology, social work, welfare work, medicine, nursing, human services, and education.
Author: Juan Carlos Palmer Silveira Publisher: Universitat Jaume I ISBN: 9788480214513 Category : Education Languages : en Pages : 320
Book Description
A collection of articles that tries to reflect the relevance of the research on specific English. The book will be an interesting resource for students and teachers of English, as well as for professionals who wish to learn more about specific English.
Author: Rosalie Maggio Publisher: Penguin ISBN: 9780735204379 Category : Language Arts & Disciplines Languages : en Pages : 580
Book Description
For anyone who has ever searched for the right word at a crucial moment, the revised third edition of this bestselling guide offers a smart and succinct way to say everything One million copies sold! How to Say It® provides clear and practical guidance for what to say--and what not to say--in any situation. Covering everything from business correspondence to personal letters, this is the perfect desk reference for anyone who often finds themselves struggling to find those perfect words for: * Apologies and sympathy letters * Letters to the editor * Cover letters * Fundraising requests * Social correspondence, including invitations and Announcements This new edition features expanded advice for personal and business emails, blogs, and international communication.
Author: Connie Leas Publisher: Simon and Schuster ISBN: 1451688318 Category : Reference Languages : en Pages : 145
Book Description
Learn the secrets of the “whys,” “whens,” and “how-tos” of thank-you note writing. The Art of Thank You will motivate you—or perhaps someone you know who could use a little encouragement—to pick up a pen and take the time to express gratitude. Interspersing straightforward guidelines with funny, inspiring anecdotes and examples by such luminaries as Abraham Lincoln and Ernest Hemingway, the author’s practical tips for newlyweds, business people, and children make this handy little book an indispensable resource.
Author: Jim Sterne Publisher: John Wiley & Sons ISBN: 0471217441 Category : Computers Languages : en Pages : 433
Book Description
Here it is! The bestselling guide to online marketing is now back in a new expanded edition. Popular speaker and author Jim Sterne updates all information, providing marketing and advertising professionals with the ultimate how-to guide to succeed in today's hyper-competitive online world. Taking the same practical and detailed approach that has made his book an industry classic, Sterne shows how to apply classic marketing strategies to the latest technologies and explores the Web's impact on the way we do business. Readers will find expert guidance on how to take advantage of hot new technologies and Web marketing tools that have emerged since the Second Edition was published, including: Interactivity Affiliate marketing Using B2B technology to sell through resellers Wireless marketing eMetrics, or how to measure online marketing strategies Data mining techniques
Author: Ellen Phillips
Author: Ellen Phillips
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Author: Kathryn Geldard
Author: Rosalie Maggio
Author: Juan Carlos Palmer Silveira
Author: Rosalie Maggio
Author: Marlene
Author: Connie Leas
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Author: Jim Sterne