Author: Christian Kowalkowski
Publisher:
ISBN: 9780692819104
Category : Business enterprises
Languages : en
Pages : 324
Book Description
In today's competitive global markets, simply making a great product is not enough. To achieve profitable growth and stand out among competitors, you must start to strategically compete through service and innovative solutions for business customers. Professors Christian Kowalkowski and Wolfgang Ulaga guide you how to shift your business from a goods-centric to a service-savvy model. The authors' proprietary twelve-step roadmap to profitable service growth will help you break out of a narrow product-centric logic and discover how to � determine if your company is "fit-for-service," � make the most of your existing services, � innovate and create value-added services and customer solutions beyond your products, � embed a true service-centric culture in your organization, � drive change and align your service strategy with corporate goals, � transform your product-centric sales force into a service-savvy sales organization, � design an organizational structure that promotes service growth, and � align your interests with distributors and partners. Kowalkowski and Ulaga's twelve-step roadmap is based on rigorous research and long-standing experience working with businesses. They have worked with hundreds of managers in industrial and professional services companies, conducted research projects, led executive workshops, and published numerous articles in scientific and managerial journals, including Harvard Business Review, among others. Here, they share not only their own insights but the lessons learned from successful case studies and years of extensive research.
Podcast Solutions
Author: Michael W. Geoghegan
Publisher: Apress
ISBN: 1430200545
Category : Computers
Languages : en
Pages : 241
Book Description
* Potentially huge market – podcasting is just starting to get really famous. Podcasters include Paris Hilton, Democrat John Edwards, and the BBC. Our book is written by two of the most famous podcasting pioneers. * Our book not only shows you how to make podcasts, but it also shows you how to start making money out of it, making the transition from amateur pastime to professional pursuit. * Our book includes an online component with all the software you could need to get started, plus sample podcasts to show you how it’s done.
Publisher: Apress
ISBN: 1430200545
Category : Computers
Languages : en
Pages : 241
Book Description
* Potentially huge market – podcasting is just starting to get really famous. Podcasters include Paris Hilton, Democrat John Edwards, and the BBC. Our book is written by two of the most famous podcasting pioneers. * Our book not only shows you how to make podcasts, but it also shows you how to start making money out of it, making the transition from amateur pastime to professional pursuit. * Our book includes an online component with all the software you could need to get started, plus sample podcasts to show you how it’s done.
Complete Guide to Federal and State Garnishment, 2019 Edition (IL)
Author: Bryant
Publisher: Wolters Kluwer
ISBN: 1454899921
Category : Business & Economics
Languages : en
Pages : 1290
Book Description
Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2018 Edition, ISBN 9781454884255¿
Publisher: Wolters Kluwer
ISBN: 1454899921
Category : Business & Economics
Languages : en
Pages : 1290
Book Description
Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2018 Edition, ISBN 9781454884255¿
Software Change and Configuration Management A Complete Guide - 2019 Edition
Author: Blokdyk, Gerardus
Publisher: Emereo
ISBN: 0655593772
Category : Business & Economics
Languages : en
Pages : 327
Book Description
When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Publisher: Emereo
ISBN: 0655593772
Category : Business & Economics
Languages : en
Pages : 327
Book Description
When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Complete Guide to Human Resources and the Law, 2019 Edition
Author: Shilling
Publisher: Wolters Kluwer
ISBN: 1454899948
Category : Business & Economics
Languages : en
Pages : 1830
Book Description
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. The 2019 Edition provides new and expanded coverage of issues such as: The Supreme Court held in March 2016 that to prove damages in an Fair Labor Standards Act (FLSA) donning/doffing class action, an expert witness' testimony could be admitted Tyson Foods, Inc. v. Bouaphakeo, 136 S. Ct. 1036 (2016). Executive Order 13706, signed on Labor Day 2015, takes effect in 2017. It requires federal contractors to allow employees to accrue at least one hour of paid sick leave for every 30 hours they work, and unused sick leave can be carried over from year to year. Mid-2016 DOL regulations make millions more white-collar employees eligible for overtime pay, by greatly increasing the salary threshold for the white-collar exemption. Updates on the PATH Act (Protecting Americans From Tax Hikes; Pub. L. No. 114-113. The DOL published the "fiduciary rule" in final form in April 2016, with full compliance scheduled for January 1, 2018. The rule makes it clear that brokers who are paid to offer guidance on retirement accounts and Individual Retirement Arrangements (IRAs) are fiduciaries. In early 2016, the Equal Employment Opportunity Commission (EEOC) announced it would allow charging parties to request copies of the employer's position statement in response to the charge. The Supreme Court ruled that, in constructive discharge timing requirements run from the date the employee gives notice of his or her resignation--not the effective date of the resignation. Certiorari was granted to determine if the Federal Arbitration Act (FAA) preempts consideration of severing provisions for unconscionability. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454884309
Publisher: Wolters Kluwer
ISBN: 1454899948
Category : Business & Economics
Languages : en
Pages : 1830
Book Description
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. The 2019 Edition provides new and expanded coverage of issues such as: The Supreme Court held in March 2016 that to prove damages in an Fair Labor Standards Act (FLSA) donning/doffing class action, an expert witness' testimony could be admitted Tyson Foods, Inc. v. Bouaphakeo, 136 S. Ct. 1036 (2016). Executive Order 13706, signed on Labor Day 2015, takes effect in 2017. It requires federal contractors to allow employees to accrue at least one hour of paid sick leave for every 30 hours they work, and unused sick leave can be carried over from year to year. Mid-2016 DOL regulations make millions more white-collar employees eligible for overtime pay, by greatly increasing the salary threshold for the white-collar exemption. Updates on the PATH Act (Protecting Americans From Tax Hikes; Pub. L. No. 114-113. The DOL published the "fiduciary rule" in final form in April 2016, with full compliance scheduled for January 1, 2018. The rule makes it clear that brokers who are paid to offer guidance on retirement accounts and Individual Retirement Arrangements (IRAs) are fiduciaries. In early 2016, the Equal Employment Opportunity Commission (EEOC) announced it would allow charging parties to request copies of the employer's position statement in response to the charge. The Supreme Court ruled that, in constructive discharge timing requirements run from the date the employee gives notice of his or her resignation--not the effective date of the resignation. Certiorari was granted to determine if the Federal Arbitration Act (FAA) preempts consideration of severing provisions for unconscionability. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454884309
A comprehensive guide for sellers on Government e-Marketplace
Author: CA Pulkit Gupta
Publisher: E-Startup India
ISBN:
Category : Business & Economics
Languages : en
Pages : 22
Book Description
Government e-Marketplace (GeM) is B2G e-commerce portal run by Indian Government.Here's a complete guide for all sellers who have GeM registration on how to deal with government buyers sell Goods & Services needed by them.Read know more: http://bit.ly/2MX9cUt
Publisher: E-Startup India
ISBN:
Category : Business & Economics
Languages : en
Pages : 22
Book Description
Government e-Marketplace (GeM) is B2G e-commerce portal run by Indian Government.Here's a complete guide for all sellers who have GeM registration on how to deal with government buyers sell Goods & Services needed by them.Read know more: http://bit.ly/2MX9cUt
A Complete Guide to Wireless Sensor Networks
Author: Ankur Dumka
Publisher: CRC Press
ISBN: 1000008789
Category : Technology & Engineering
Languages : en
Pages : 252
Book Description
This book provides comprehensive coverage of the major aspects in designing, implementing, and deploying wireless sensor networks by discussing present research on WSNs and their applications in various disciplines. It familiarizes readers with the current state of WSNs and how such networks can be improved to achieve effectiveness and efficiency. It starts with a detailed introduction of wireless sensor networks and their applications and proceeds with layered architecture of WSNs. It also addresses prominent issues such as mobility, heterogeneity, fault-tolerance, intermittent connectivity, and cross layer optimization along with a number of existing solutions to stimulate future research.
Publisher: CRC Press
ISBN: 1000008789
Category : Technology & Engineering
Languages : en
Pages : 252
Book Description
This book provides comprehensive coverage of the major aspects in designing, implementing, and deploying wireless sensor networks by discussing present research on WSNs and their applications in various disciplines. It familiarizes readers with the current state of WSNs and how such networks can be improved to achieve effectiveness and efficiency. It starts with a detailed introduction of wireless sensor networks and their applications and proceeds with layered architecture of WSNs. It also addresses prominent issues such as mobility, heterogeneity, fault-tolerance, intermittent connectivity, and cross layer optimization along with a number of existing solutions to stimulate future research.
Programmer's Guide to Apache Thrift
Author: William Abernethy
Publisher: Simon and Schuster
ISBN: 1638351643
Category : Computers
Languages : en
Pages : 878
Book Description
Summary Programmer's Guide to Apache Thrift provides comprehensive coverage of the Apache Thrift framework along with a developer's-eye view of modern distributed application architecture. Foreword by Jens Geyer. About the Technology Thrift-based distributed software systems are built out of communicating components that use different languages, protocols, and message types. Sitting between them is Thrift, which handles data serialization, transport, and service implementation. Thrift supports many client and server environments and a host of languages ranging from PHP to JavaScript, and from C++ to Go. About the Book Programmer's Guide to Apache Thrift provides comprehensive coverage of distributed application communication using the Thrift framework. Packed with code examples and useful insight, this book presents best practices for multi-language distributed development. You'll take a guided tour through transports, protocols, IDL, and servers as you explore programs in C++, Java, and Python. You'll also learn how to work with platforms ranging from browser-based clients to enterprise servers. What's inside Complete coverage of Thrift's IDL Building and serializing complex user-defined types Plug-in protocols, transports, and data compression Creating cross-language services with RPC and messaging systems About the Reader Readers should be comfortable with a language like Python, Java, or C++ and the basics of service-oriented or microservice architectures. About the Author Randy Abernethy is an Apache Thrift Project Management Committee member and a partner at RX-M. Table of Contents Introduction to Apache Thrift Apache Thrift architecture Building, testing, and debugging Moving bytes with transports Serializing data with protocols Apache Thrift IDL User-defined types Implementing services Handling exceptions Servers Building clients and servers with C++ Building clients and servers with Java Building C# clients and servers with .NET Core and Windows Building Node.js clients and servers Apache Thrift and JavaScript Scripting Apache Thrift Thrift in the enterprise
Publisher: Simon and Schuster
ISBN: 1638351643
Category : Computers
Languages : en
Pages : 878
Book Description
Summary Programmer's Guide to Apache Thrift provides comprehensive coverage of the Apache Thrift framework along with a developer's-eye view of modern distributed application architecture. Foreword by Jens Geyer. About the Technology Thrift-based distributed software systems are built out of communicating components that use different languages, protocols, and message types. Sitting between them is Thrift, which handles data serialization, transport, and service implementation. Thrift supports many client and server environments and a host of languages ranging from PHP to JavaScript, and from C++ to Go. About the Book Programmer's Guide to Apache Thrift provides comprehensive coverage of distributed application communication using the Thrift framework. Packed with code examples and useful insight, this book presents best practices for multi-language distributed development. You'll take a guided tour through transports, protocols, IDL, and servers as you explore programs in C++, Java, and Python. You'll also learn how to work with platforms ranging from browser-based clients to enterprise servers. What's inside Complete coverage of Thrift's IDL Building and serializing complex user-defined types Plug-in protocols, transports, and data compression Creating cross-language services with RPC and messaging systems About the Reader Readers should be comfortable with a language like Python, Java, or C++ and the basics of service-oriented or microservice architectures. About the Author Randy Abernethy is an Apache Thrift Project Management Committee member and a partner at RX-M. Table of Contents Introduction to Apache Thrift Apache Thrift architecture Building, testing, and debugging Moving bytes with transports Serializing data with protocols Apache Thrift IDL User-defined types Implementing services Handling exceptions Servers Building clients and servers with C++ Building clients and servers with Java Building C# clients and servers with .NET Core and Windows Building Node.js clients and servers Apache Thrift and JavaScript Scripting Apache Thrift Thrift in the enterprise
Comprehensive Guide to IBPS Bank PO/ MT Preliminary & Main Exams with 4 Online CBTs (9th Edition)
Author: Disha Experts
Publisher: Disha Publications
ISBN: 8194345332
Category : General studies
Languages : en
Pages : 893
Book Description
Publisher: Disha Publications
ISBN: 8194345332
Category : General studies
Languages : en
Pages : 893
Book Description
Comprehensive Guide to Hepatitis Advances
Author: Wai-Kay Seto
Publisher: Elsevier
ISBN: 0323913105
Category : Science
Languages : en
Pages : 678
Book Description
The Comprehensive Guide to Hepatitis Advances provides the most up-to-date information on all types of hepatitis in one resource. Coverage spans hepatitis in all forms (viral, alcoholic, metabolic, drug, autoimmune, etc.), showing the implications of current research in clinical practice and discussing future research directions. Discussions focus on the scientific advancements in understanding the disease process and in the treatment of different groups of hepatitis.This reference is perfect for basic science researchers in the field of hepatology; practicing gastroenterologists and hepatologists as well as primary care physicians attending to liver disease; and medical residents undergoing specialist training in gastroenterology and hepatology. - Provides comprehensive coverage of the different types of hepatitis - Highlights the most recent research findings related to different types of hepatitis and their impact on clinical care - Discusses future development specific to different types of hepatitis
Publisher: Elsevier
ISBN: 0323913105
Category : Science
Languages : en
Pages : 678
Book Description
The Comprehensive Guide to Hepatitis Advances provides the most up-to-date information on all types of hepatitis in one resource. Coverage spans hepatitis in all forms (viral, alcoholic, metabolic, drug, autoimmune, etc.), showing the implications of current research in clinical practice and discussing future research directions. Discussions focus on the scientific advancements in understanding the disease process and in the treatment of different groups of hepatitis.This reference is perfect for basic science researchers in the field of hepatology; practicing gastroenterologists and hepatologists as well as primary care physicians attending to liver disease; and medical residents undergoing specialist training in gastroenterology and hepatology. - Provides comprehensive coverage of the different types of hepatitis - Highlights the most recent research findings related to different types of hepatitis and their impact on clinical care - Discusses future development specific to different types of hepatitis
Comprehensive Guide to Supportive and Palliative Care for Patients with Cancer
Author: Janet L. Abrahm
Publisher: JHU Press
ISBN: 1421443902
Category : Medical
Languages : en
Pages : 629
Book Description
Leading palliative care experts illustrate how you can improve both communication with cancer patients and their quality of life. For more than twenty years, this guide has been the go-to resource for busy practicing oncology and palliative care clinicians. This fourth edition, now titled Comprehensive Guide to Supportive and Palliative Care for Patients with Cancer, provides physicians, advanced practice clinicians, and patients and their families with detailed information and advice for alleviating the suffering of cancer patients and their loved ones. Drawing on the work of experts who have developed revolutionary approaches to symptom management and palliative care, as well as on lessons learned during her decades as a teacher and clinician, Dr. Janet L. Abrahm and her coauthors illustrate how to help patients and families understand their prognosis, communicate their care preferences, and minimize their distress. This edition reflects important updates in the field while addressing the informational needs of a broader market of health care providers, including social workers, psychologists, psychiatrists, bereavement counselors, and chaplains. This new edition features three new chapters—"Spiritual Care in Palliative Care," "Psychological Considerations," and "Bereavement"—as well as specific guidelines about • advance care planning at all phases of cancer • understanding complex family dynamics and communication challenges • partnering with interpreters in the care of patients and family members with limited English-language proficiency • special considerations to take into account for LGBTQ+ patients and their loved ones • caring for patients who have a serious mental illness along with a cancer diagnosis • nonpharmacologic management of pain and other symptoms associated with cancer or its treatment The book features self-reflective exercises that encourage readers to consider their own biases before having discussions with patients and family members, as well as numerous patient stories that illustrate the techniques and insights clinicians can use to provide holistic, multidimensional care for a diverse cancer patient population.
Publisher: JHU Press
ISBN: 1421443902
Category : Medical
Languages : en
Pages : 629
Book Description
Leading palliative care experts illustrate how you can improve both communication with cancer patients and their quality of life. For more than twenty years, this guide has been the go-to resource for busy practicing oncology and palliative care clinicians. This fourth edition, now titled Comprehensive Guide to Supportive and Palliative Care for Patients with Cancer, provides physicians, advanced practice clinicians, and patients and their families with detailed information and advice for alleviating the suffering of cancer patients and their loved ones. Drawing on the work of experts who have developed revolutionary approaches to symptom management and palliative care, as well as on lessons learned during her decades as a teacher and clinician, Dr. Janet L. Abrahm and her coauthors illustrate how to help patients and families understand their prognosis, communicate their care preferences, and minimize their distress. This edition reflects important updates in the field while addressing the informational needs of a broader market of health care providers, including social workers, psychologists, psychiatrists, bereavement counselors, and chaplains. This new edition features three new chapters—"Spiritual Care in Palliative Care," "Psychological Considerations," and "Bereavement"—as well as specific guidelines about • advance care planning at all phases of cancer • understanding complex family dynamics and communication challenges • partnering with interpreters in the care of patients and family members with limited English-language proficiency • special considerations to take into account for LGBTQ+ patients and their loved ones • caring for patients who have a serious mental illness along with a cancer diagnosis • nonpharmacologic management of pain and other symptoms associated with cancer or its treatment The book features self-reflective exercises that encourage readers to consider their own biases before having discussions with patients and family members, as well as numerous patient stories that illustrate the techniques and insights clinicians can use to provide holistic, multidimensional care for a diverse cancer patient population.