Author: Daniel T. L. Shek Publisher: Nova Science Publishers ISBN: 9781536193893 Category : Business & Economics Languages : en Pages : 0
Book Description
Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs -- "Competence", "Character" and "Care". To nurture these important leadership qualities in university students, the "Service Leadership Education Initiative" was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organisational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success.
Author: Dirk van Dierendonck Publisher: Springer ISBN: 0230299180 Category : Business & Economics Languages : en Pages : 230
Book Description
Servant-leadership may be the answer to the current demand for a more ethical, people-centred leadership where humility, servitude and contribution are key elements. The purpose of this book is to provide an overview of current thinking and empirical research of the determinants, underlying processes and consequences of servant leadership.
Author: Scott Mautz Publisher: John Wiley & Sons ISBN: 1119717914 Category : Business & Economics Languages : en Pages : 226
Book Description
The definitive playbook for driving impact as a middle manager Leading from the Middle: A Playbook for Managers to Influence Up, Down, and Across the Organization delivers an insightful and practical guide for the backbone of an organization: those who have a boss and are a boss and must lead from the messy middle. Accomplished author and former P&G executive Scott Mautz walks readers through the unique challenges facing these managers, and the mindset and skillset necessary for managing up and down and influencing what happens across the organization. You’ll learn the winning mindset of the best middle managers, how to develop the most important skills necessary for managing from the middle, how to create your personal Middle Action Plan (MAP), and effectively influence: Up the chain of command, to your boss and those above them Down, to your direct reports and teams who report to you Laterally, to peers and teams you have no formal authority over Anyone in an organization who reports to someone and has someone reporting to them must lead from the middle. They are the most important group in an organization and have a unique opportunity to drive impact. Leading from the Middle explains how.
Author: Larry C. Spears Publisher: John Wiley & Sons ISBN: Category : Business & Economics Languages : en Pages : 376
Book Description
Taking a page from the servant leadership ideas of AT&T's Robert Greenleaf--America's true business visionary--Spears encourages managers to act as facilitators and coaches who empower employees and lead by example, rather than beating them over the head with programs and inflexible demands.
Author: David Day Publisher: Oxford University Press ISBN: 0190213779 Category : Psychology Languages : en Pages : 913
Book Description
As the leadership field continues to evolve, there are many reasons to be optimistic about the various theoretical and empirical contributions in better understanding leadership from a scholarly and scientific perspective. The Oxford Handbook of Leadership and Organizations brings together a collection of comprehensive, state-of-the-science reviews and perspectives on the most pressing historical and contemporary leadership issues - with a particular focus on theory and research - and looks to the future of the field. It provides a broad picture of the leadership field as well as detailed reviews and perspectives within the respective areas. Each chapter, authored by leading international authorities in the various leadership sub-disciplines, explores the history and background of leadership in organizations, examines important research issues in leadership from both quantitative and qualitative perspectives, and forges new directions in leadership research, practice, and education.
Author: Daniel T. K. Shek, Ph.d. Publisher: ISBN: 9781536148527 Category : Languages : en Pages : 347
Book Description
How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
Author: James W. Sipe Publisher: Paulist Press ISBN: 158768490X Category : Servant leadership Languages : en Pages : 291
Book Description
Seven Pillars of Servant Leadership (Rev.) offers concrete, functional skills necessary to practice servant leadership—to lead by serving first.
Author: Daniel T. L. Shek
Author: Dirk van Dierendonck
Author: Scott Mautz
Author: Larry C. Spears
Author: David Day
Author: Daniel T. K. Shek, Ph.d.
Author: James W. Sipe
Author: Stephen Prosser
Author: Robert K. Greenleaf
Author: Robert K. Greenleaf