Author: Warren H. BamfordPublisher:
ISBN:
Category : Science
Languages : en
Pages : 448
Book Description
Service Experience and Reliability Improvement
Author: Warren H. BamfordPublisher:
ISBN:
Category : Science
Languages : en
Pages : 448
Book Description
Reliability Improvement with Design of Experiment, Second Edition,
Author: Lloyd CondraPublisher: CRC Press
ISBN: 9780824705275
Category : Technology & Engineering
Languages : en
Pages : 418
Book Description
A guide to implementing and operating a practical reliability program using carefully designed experiments to provide information quickly, efficiently and cost effectively. It emphasizes real world solutions to daily problems. The second edition contains a special expanded section demonstrating how to combine accelerated testing with design of experiments for immediate improvement.
Reliability Improvement with Design of Experiment
Author: Lloyd CondraPublisher: CRC Press
ISBN: 1351990918
Category : Technology & Engineering
Languages : en
Pages : 418
Book Description
A guide to implementing and operating a practical reliability program using carefully designed experiments to provide information quickly, efficiently and cost effectively. It emphasizes real world solutions to daily problems. The second edition contains a special expanded section demonstrating how to combine accelerated testing with design of experiments for immediate improvement.
Site Reliability Engineering
Author: Niall Richard MurphyPublisher: "O'Reilly Media, Inc."
ISBN: 1491951176
Category :
Languages : en
Pages : 552
Book Description
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Service Experience and Reliability Improvement
Author: Publisher:
ISBN: 9780791813614
Category : Electric power-plants
Languages : en
Pages : 430
Book Description
Service Experience and Life Management
Author: Warren H. BamfordPublisher:
ISBN:
Category : Science
Languages : en
Pages : 360
Book Description
Service Experience and Reliability Improvement
Author: W. H. BamfordUnleashing Excellence
Author: Dennis SnowPublisher: John Wiley & Sons
ISBN: 0470564199
Category : Business & Economics
Languages : en
Pages : 261
Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Improving Maintenance and Reliability Through Cultural Change
Author: Stephen J. ThomasPublisher: Industrial Press Inc.
ISBN: 9780831131906
Category : Business & Economics
Languages : en
Pages : 384
Book Description
This unique and innovative book explains how to improve your maintenance and reliability performance at the plant level by changing the organizations culture. It is specifically intended for middle managers in the manufacturing and process industries. This book demystifies the concept of organizational culture and links it with the eight elements of change: leadership, work process, structure, group learning, technology, communication, interrelationships, and rewards. If you want to break the cycle of failed improvement programs and instead use cultural change to help make significant and lasting improvements in plant performance, this book will show you how. Features Explains in-depth the eight elements of change and how they relate to cultural change. Discusses cultural change with a reliability focus.Includes a PowerPoint presentation with audio on the enclosed CD-ROM, together with a web survey model, the Web of Organizational Change.
Improving Product Reliability
Author: Mark A. LevinPublisher: John Wiley & Sons
ISBN: 0470864494
Category : Technology & Engineering
Languages : en
Pages : 344
Book Description
The design and manufacture of reliable products is a major challenge for engineers and managers. This book arms technical managers and engineers with the tools to compete effectively through the design and production of reliable technology products.