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Author: Covadonga Gijón Publisher: ISBN: Category : Languages : en Pages : 0
Book Description
Consumer satisfaction is a key determinant of consumer retention, consumer welfare, and is also a strategic variable for competition and international comparisons. Spain's mobile customer satisfaction is the lowest in the European Union. The focus of this paper is to identify the determinants of residential mobile phone users' satisfaction among private consumers of mobile telecommunications in Spain. Two innovative aspects of this paper are the focus on individual residential consumers, and the usage of rich data to convey high quality statistical information. The contribution of each of the components to the overall satisfaction is measured. Also, relationships between different aspects of satisfaction and its determinants are formulated. The paper specifies econometric models and estimates them using a survey of 4,249 mobile phone users. The results indicate that customers are less satisfied with larger carriers, and are more satisfied with smaller and newer operators. Complaints about billing, difficulty in obtaining the required information and coverage are major contributors to consumer (dis)satisfaction. Policy recommendations are suggested to improve customer satisfaction, contribute to customer retention and improve the position of the country in the international rankings.
Author: Covadonga Gijón Publisher: ISBN: Category : Languages : en Pages : 0
Book Description
Consumer satisfaction is a key determinant of consumer retention, consumer welfare, and is also a strategic variable for competition and international comparisons. Spain's mobile customer satisfaction is the lowest in the European Union. The focus of this paper is to identify the determinants of residential mobile phone users' satisfaction among private consumers of mobile telecommunications in Spain. Two innovative aspects of this paper are the focus on individual residential consumers, and the usage of rich data to convey high quality statistical information. The contribution of each of the components to the overall satisfaction is measured. Also, relationships between different aspects of satisfaction and its determinants are formulated. The paper specifies econometric models and estimates them using a survey of 4,249 mobile phone users. The results indicate that customers are less satisfied with larger carriers, and are more satisfied with smaller and newer operators. Complaints about billing, difficulty in obtaining the required information and coverage are major contributors to consumer (dis)satisfaction. Policy recommendations are suggested to improve customer satisfaction, contribute to customer retention and improve the position of the country in the international rankings.
Author: Teresa Garín Muñoz Publisher: ISBN: Category : Languages : en Pages : 0
Book Description
In this paper we study the mobile Internet services in Spain. We are especially interested in overall consumer satisfaction as well as with some of its attributes. We use micro data from a survey conducted by the Spanish Center for Sociological Research (CIS 2009). We have elaborated a model to analyze to what extent different service providers generate different levels of satisfaction of individuals when we control for other relevant variables. In this regard, we found statistically significant differences in favor of Vodafone for both overall satisfaction and for satisfaction with any other of its attributes. However, there are no significant differences between the other two considered companies (Movistar and Orange). The same conclusions were obtained when the model was estimated by OLS as when using ordered probability models (probit or logit). Our results also suggest that the communication quality of the service and its price are the main attributes that affect the overall satisfaction of the consumer.
Author: G. De Giacomo Publisher: IOS Press ISBN: 164368101X Category : Computers Languages : en Pages : 3122
Book Description
This book presents the proceedings of the 24th European Conference on Artificial Intelligence (ECAI 2020), held in Santiago de Compostela, Spain, from 29 August to 8 September 2020. The conference was postponed from June, and much of it conducted online due to the COVID-19 restrictions. The conference is one of the principal occasions for researchers and practitioners of AI to meet and discuss the latest trends and challenges in all fields of AI and to demonstrate innovative applications and uses of advanced AI technology. The book also includes the proceedings of the 10th Conference on Prestigious Applications of Artificial Intelligence (PAIS 2020) held at the same time. A record number of more than 1,700 submissions was received for ECAI 2020, of which 1,443 were reviewed. Of these, 361 full-papers and 36 highlight papers were accepted (an acceptance rate of 25% for full-papers and 45% for highlight papers). The book is divided into three sections: ECAI full papers; ECAI highlight papers; and PAIS papers. The topics of these papers cover all aspects of AI, including Agent-based and Multi-agent Systems; Computational Intelligence; Constraints and Satisfiability; Games and Virtual Environments; Heuristic Search; Human Aspects in AI; Information Retrieval and Filtering; Knowledge Representation and Reasoning; Machine Learning; Multidisciplinary Topics and Applications; Natural Language Processing; Planning and Scheduling; Robotics; Safe, Explainable, and Trustworthy AI; Semantic Technologies; Uncertainty in AI; and Vision. The book will be of interest to all those whose work involves the use of AI technology.
Author: Yan, Zheng Publisher: IGI Global ISBN: 146668240X Category : Computers Languages : en Pages : 1604
Book Description
The rise of mobile phones has brought about a new era of technological attachment as an increasing number of people rely on their personal mobile devices to conduct their daily activities. Due to the ubiquitous nature of mobile phones, the impact of these devices on human behavior, interaction, and cognition has become a widely studied topic. The Encyclopedia of Mobile Phone Behavior is an authoritative source for scholarly research on the use of mobile phones and how these devices are revolutionizing the way individuals learn, work, and interact with one another. Featuring exhaustive coverage on a variety of topics relating to mobile phone use, behavior, and the impact of mobile devices on society and human interaction, this multi-volume encyclopedia is an essential reference source for students, researchers, IT specialists, and professionals seeking current research on the use and impact of mobile technologies on contemporary culture.
Author: Liébana, Francisco Publisher: IGI Global ISBN: 1799800520 Category : Business & Economics Languages : en Pages : 280
Book Description
Mobile devices have become an essential item in the daily lives of many people. As with any innovation, mobile services present both opportunities and challenges to current business models. The development of mobile communication coupled with evolving mobile services have completely changed the business landscape and have transformed consumer behavior. It is important to understand the impact that these services have on users’ lives, business, and society. Impact of Mobile Services on Business Development and E-Commerce is a collection of innovative research that focuses on the importance of mobile services in business development and discusses the provision of decentralized services, mobile commerce and marketing, and new models for the delivery of mobile services such as business-to-consumer and peer-to-peer. While highlighting topics including global market, consumer behavior, and customer satisfaction, this book is ideally designed for business managers, executives, marketers, entrepreneurs, financial advisors, consumer behavior analysts, computer engineers, software developers, IT specialists, students, researchers, and business professionals.
Author: Margareta Friman Publisher: Springer ISBN: 3319766236 Category : Social Science Languages : en Pages : 266
Book Description
This volume analyses the relevance of daily travel in the quality of life of individuals. It provides a broad understanding of the links between life satisfaction, well-being and travel, the importance of commuting, and different evaluations and measures to assess the experience of commuting and quality of life. Chapters in this book relate travel and quality of life to the built environment, accessibility and exclusion, travel mode choice, travel satisfaction and emotions. It brings together distinguished researchers from a variety of academic backgrounds providing conceptualizations and applications, presented as case studies, for daily travel and well-being. Findings presented in this book are highly relevant for transport planners, transport marketers, public transport authorities, and environmental professionals in the pursuit of improving people’s life.
Author: Ramón Agüero Publisher: Springer ISBN: 3319269259 Category : Computers Languages : en Pages : 298
Book Description
This book constitutes the post-proceedings of the 7th International Conference on Mobile Networks and Management, MONAMI 2015, held in Santander, Spain, in September 2015. The 16 full papers were carefully reviewed and selected from 24 submissions. In addition there appears one short and 5 invited papers. These are organized thematically in five parts starting with Cellular Network Management and Self-Organizing Networks in Part I. Radio Resource Management in LTE and 5G Networks aspects are discussed in Part II. Part III presents novel Techniques and Algorithms for Wireless Networks, while Part IV deals with Video Streaming over Wireless Networks. Part V includes papers presenting avant-garde research on applications and services and, finally, Part VI features two papers introducing novel architectural approaches for Wireless Sensor Networks.
Author: Covadonga Gijón
Author: Covadonga Gijón
Author: Teresa Garín Muñoz
Author: 
Author: G. De Giacomo
Author: Yan, Zheng
Author: Liébana, Francisco
Author: Qingqi Liu
Author: Margareta Friman
Author: Ramón Agüero
Author: Yasser Khazaal