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Rethinking the Delivery of Public Services to Citizens

Rethinking the Delivery of Public Services to Citizens PDF Author: F. Leslie Seidle
Publisher: IRPP
ISBN: 9780886451783
Category : Political Science
Languages : en
Pages : 220

Book Description
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
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