Author: Great Britain. Parliamentary and Health Service OmbudsmanPublisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
Parliamentary and Health Service Ombudsman Annual Report
Author: Great Britain. Parliamentary and Health Service OmbudsmanPublisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
Parliamentary and Health Service Ombudsman
Author: Great Britain. Parliamentary and Health Service OmbudsmanPublisher:
ISBN: 9780102941517
Category :
Languages : en
Pages : 60
Book Description
Report by the Health Service Ombudsman of England of an investigation into a complaint by Mr & Mrs M
Author: Great Britain: Parliamentary and Health Service OmbudsmanPublisher: Stationery Office
ISBN: 9780102983586
Category : Medical
Languages : en
Pages : 92
Book Description
This report is into a complaint by Mr & Mrs M concerning the treatment of the disabled daughter by their GP, the out of hours SEEDS services and the PCT Trust of the hospital their daughter was taken to. No service failure was found with regard to the GP; however the SEEDS doctors failings did constitute service failure. The PCT's handling of the complaint had lesser failures and did not constitute maladadministration
Parliamentary and Health Service Ombudsman Annual Report 2007-08
Author: Great Britain. Parliamentary and Health Service OmbudsmanPublisher:
ISBN: 9780102957990
Category :
Languages : en
Pages : 94
Book Description
This annual report from the Parliamentary and Health Service Ombusdman links lessons learned from individual complaints to the wider public for the benefit of improved services. The Ombudsman, whose office dealt with over 11,500 enquiries during the year, reported on 926 investigations across both her jurisdictions. 290 of those reports related to government departments and a range of other public bodies in the UK: of those 68 per cent were fully or partly upheld. 636 reports related to the NHS in England and of those 49 per cent were fully or partly upheld. A number of case studies are included which show how patterns of poor administration can be identified from individual complaints and how the Office has worked with service providers to change their approach. The report also highlights the forthcoming changes to NHS complaints handling which will see a new, simpler system in place from 1 April 2009. Complaints that are not resolved locally by those who delivered the original service may be referred directly to the Ombudsman, so removing the current intermediate review by the Healthcare Commission.
A Report by the Health Service Ombudsman and the Local Government Ombudsman about the Provision of Section 117 Aftercare
Author: Great Britain: Parliamentary and Health Service OmbudsmanPublisher: The Stationery Office
ISBN: 9780102980707
Category : Medical
Languages : en
Pages : 40
Book Description
This report concerns a case claiming for funding for care under s. 117 of the Mental Health Act 1983. The Ombudsmen found evidence of some failures of the part of the concerned Trust and Council, but in the absence of any consequent in justice that could be identified, did not uphold any of the complaints
A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a person with Down's syndrome
Author: Great Britain: Parliamentary and Health Service OmbudsmanPublisher: The Stationery Office
ISBN: 9780102975215
Category : Medical
Languages : en
Pages : 82
Book Description
This report tells the story of Mr J, who was an active, outgoing and sociable man. He had Down's syndrome. He lived independently in rented accommodation with his wife. Newcastle City Council, latterly through the Coquet Trust, provided day-to-day support to Mr J and his wife to help maintain their independence. In 2005, owing to concerns about a significant deterioration in his skills and health, Mr J was admitted to hospital for a five to six week assessment. Mr J remained in hospital for seven months, some five of those after he had been declared ready for discharge. Mr J was discharged into inappropriate locked accommodation, which he only left following his death 10 months later. Mr J was 53. Mr J's brother, Mr K, complained about the care provided to Mr J. This joint investigation with the Local Government Ombudsman found significant failings on the part of both Northumberland, Tyne and Wear NHS Foundation Trust and the Council. They are to compensate, and apologise to, the family. The NHS Trust and the Council will also prepare, share and update progress on an action plan showing what they have done (or will do) to prevent recurrence of their failings.
Care and Compassion?
Author: Great Britain. Parliamentary and Health Service OmbudsmanPublisher: The Stationery Office
ISBN: 9780102971026
Category : Older people
Languages : en
Pages : 44
Book Description
In this report, "Care and compassion?" the Health Service Ombudsman says the NHS is failing to treat older people with care, compassion, dignity and respect. The report is based on the findings of ten independent investigations into complaints about NHS care for people over the age of 65 across England. It serves to illuminate the gulf between the principles and values of the NHS Constitution and the felt reality of being an older person in the care of the NHS in England. The Ombudsman's findings show how ten older patients suffered unnecessary pain, indignity and distress while in the care of the NHS. Her investigations highlight common failures in pain control, discharge arrangements, communication with patients and their relatives and ensuring adequate nutrition. These are not isolated cases. Of the nearly 9,000 properly made complaints to the Ombudsman about the NHS last year, 18 per cent were about the care of older people. The Ombudsman accepted twice as many cases for investigation about older people as for all other age groups put together. The findings reveal an attitude - both personal and institutional - which fails to recognise the humanity and individuality of the people concerned and to respond to them with sensitivity, compassion and professionalism. These accounts present a picture of NHS provision that is failing to meet even the most basic standards of care. The NHS must close the gap between the promise of care and compassion outlined in its Constitution and the injustice that many older people experience.
Report on Selected Summaries of Investigations by the Parliamentary and Health Service Ombudsman
Author: Great Britain: Parliamentary And Health Service OmbudsmanPublisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
Parliamentary and Health Service Ombudsman Annual Report 2011-12
Author: Great Britain: Parliamentary and Health Service OmbudsmanPublisher:
ISBN: 9780102979015
Category :
Languages : en
Pages : 47
Book Description
Report by the Health Service Ombudsman for England and Local Government Ombudsman on a Joint Investigation Into a Complaint Made by Mrs L
Author: Great Britain. Parliamentary and Health Service OmbudsmanPublisher:
ISBN: 9780102984163
Category :
Languages : en
Pages : 51
Book Description
Mrs L complained about the care that her father, the late Mr M, received at a Wakefield Metropolitan District Council-funded care home, Hazel Garth and from a visiting community nurse funded by NHS Wakefield District Primary Care Trust. Mr M was visited by the nurse on 13 October 2009 to deal with a problem with a catheter. Later that day he became unwell and was taken to hospital, where he was treated for urinary sepsis as well as a grade 4 necrotic (dead tissue) pressure ulcer on his sacrum. He was treated with antibiotics and recovered somewhat, but he died on 23 November 2009. Mrs L was not satisfied with the responses to her complaints to the Council and the Trust, and complained to the Ombudsmen. Their investigations find service failure by both Council and Trust for the care provided in the home and by the nurse. They also found failings in record keeping at the home and maladministration by both Council and Trust in dealing with Mrs L's complaints. The Council and the Trust's successor (Wakefield Clinical Commissioning Group) are instructed, within three months: to write to Mrs L apologising for the service failures and distress caused by the maladministration; to compensate her for the poor complaint handling; and to prepare action plans that describe what they have done to ensure they have learnt the lessons from the failings identified and what they have done or plan to do to avoid a recurrence.