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Author: Paul S. Goldner Publisher: AMACOM ISBN: 081442953X Category : Business & Economics Languages : en Pages : 226
Book Description
This guidebook is a vital resource for all sales professionals, brimming with field-proven techniques that work in any industry. Completely revised with fresh examples and all new chapters, the second edition of Red-Hot Cold Call Selling reveals the secrets, strategies, and tips you can use to elevate your prospecting skills and take their sales into the stratosphere. You will learn how you can: define and target your ideal market -- and stop squandering time, energy, and money on unfocused prospecting develop a personalized script utilizing all the elements of a successful cold call get valuable information from assistants -- and then get past them view voice mail not as a frustrating barrier, but as a unique opportunity Red-Hot Cold Call Selling includes new information on using the Internet for research and prospecting; cold-calling internationally; using e-mail instead of calling; and much more.
Author: Paul S. Goldner Publisher: AMACOM ISBN: 081442953X Category : Business & Economics Languages : en Pages : 226
Book Description
This guidebook is a vital resource for all sales professionals, brimming with field-proven techniques that work in any industry. Completely revised with fresh examples and all new chapters, the second edition of Red-Hot Cold Call Selling reveals the secrets, strategies, and tips you can use to elevate your prospecting skills and take their sales into the stratosphere. You will learn how you can: define and target your ideal market -- and stop squandering time, energy, and money on unfocused prospecting develop a personalized script utilizing all the elements of a successful cold call get valuable information from assistants -- and then get past them view voice mail not as a frustrating barrier, but as a unique opportunity Red-Hot Cold Call Selling includes new information on using the Internet for research and prospecting; cold-calling internationally; using e-mail instead of calling; and much more.
Author: Lisbeth Calandrino Publisher: ISBN: 9780615311852 Category : Customer relations Languages : en Pages : 164
Book Description
What is the key to running a successful business? Where are businesses currently failing in their drive to make money and how can the Web be used to make the most of one's marketing efforts? In Red Hot Customer Service, 35 Sizzling Ways to Heat Up Your Business and Ignite Your Sales, Lisbeth Calandrino draws on more than 30 years in retail sales to help you figure out how to make yourself more profitable in today's rapidly changing marketplace. In this book you will learn: What successful businesses do to increase their sales How basic customer service strategies can help you survive any economic environment How you can use the Web to build better relationships with your customer base - and increase your bottom line Lisbeth Calandrino is a noted marketing strategist, author, business consultant and speaker. She conducts training seminars and workshops around the country, and can be found online at www.lisbethcalandrino.com.
Author: Stephanie Dollschnieder Publisher: Xlibris Corporation ISBN: 1462801129 Category : Business & Economics Languages : en Pages : 111
Book Description
Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service is a quick and easy read. It helps demystify people skills by presenting interaction concepts in a straight-forward manner that most people can employ. The book pages contain real-world approaches to customer service challenges, and actionable steps for creating an outstanding service experience that will help secure customer loyalty, grow customer base and business services. This book is a compilation of the insights and observations gleaned from over 20 years of successful research, training, and consulting work in the field of customer service. Ms. Dollschnieder contends that genuine customer service is really a study and practice in human relations. The guidelines within Contact, Care, COMMUNICATE explore the best ways to optimize the human aspect of service. You’ll be introduced to the critical Business-Service-Trust Cycle; learn effective listening techniques; come to understand the nuances of non-verbal communication; and be provided with seven steps for salvaging customer relationships when an error has been made. For those encounters with seriously angry customers, it also provides Seven Tips for Dealing Effectively with Angry or Difficult Customers. Lastly, the book contains “how to” suggestions for those businesses that want to reap the many benefits of creating an internal culture of service.
Author: Ron Karr Publisher: Penguin ISBN: 1101198532 Category : Business & Economics Languages : en Pages : 366
Book Description
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Author: Lisa Childs Publisher: Harlequin ISBN: 0373798806 Category : Fiction Languages : en Pages : 217
Book Description
He'll risk his life...just not his heart Fiona O'Brien knows how to minimize risk...by never, ever falling for a guy in a hazardous job. And when her brother applies to become an elite Forest Service firefighter, Fiona hits the roof. She'll do anything to keep him safe--even if it means using every sexy tool in her arsenal to seduce the one firefighter who can change her brother's mind. Hotshot Wyatt Andrews swore to avoid controlling women like Fiona. And he has no intention of intervening in her family business. Still, he can't resist the fiery redhead with the deadly curves. Soon they're engulfed in a blaze of lust that incinerates their self-control. They're playing each other, but if they're not careful they may both get burned.
Author: Simon Majumdar Publisher: Simon and Schuster ISBN: 1416576266 Category : Cooking Languages : en Pages : 307
Book Description
Internationally popular food savant and blogger Simon Majumdar has an “irrepressible humor [that] sparkles through every bite” (Booklist) of this “ballsy, often hilarious foodie travelogue” (Publishers Weekly, starred review) that chronicles a yearlong journey around the world in search of everything delicious, odd, and oddly delicious. When Simon Majumdar hit forty, he realized there had to be more to life than his stable but uninspiring desk job. As he wondered how to escape his career, he rediscovered a list of goals he had scrawled out years before, the last of which said: Go everywhere, eat everything. With that, he had found his mission—a yearlong search for the delicious, and curious, and the curiously delicious, which he names Eat My Globe and memorably chronicles in these pages. In Majumdar's world, food is everything. Like every member of his family, he has a savant's memory for meals, with instant recall of dishes eaten decades before. Simon's unstoppable wit and passion for all things edible (especially those things that once had eyes, and a face, and a mom and a pop) makes this an armchair traveler's and foodie's delight—Majumdar does all the heavy lifting, eats the heavy foods (and suffers the weighty consequences), so you don't have to. He jets to thirty countries in just over twelve months, diving mouth-first into local cuisines and cultures as different as those of Japan and Iceland. His journey takes him from China, where he consumes one of his "Top Ten Worst Eats," stir-fried rat, to the United States, where he glories in our greatest sandwiches: the delectable treasures of Katz's Delicatessen in Manhattan, BBQ in Kansas and Texas, the still-rich po' boys of post-Katrina New Orleans. The meat of the story—besides the peerless ham in Spain, the celebrated steaks of Argentina, the best of Münich's wursts as well as their descendants, the famous hot dogs of Chicago—is the friends that Simon makes as he eats. They are as passionate about food as he is and are eager to welcome him to their homes and tables, share their choicest meals, and reveal their local secrets. Also a poignant memoir, Eat My Globe is a life told through food and spiced with Majumdar's remembrances of foods past, including those from his colorful childhood. A captivating look at one man's passion for food, family, and unique life experiences, Eat My Globe will make you laugh while it makes you hungry. It is sure to satiate any gastronome obsessed with globetrotting—for now.
Author: Liz Osborne Publisher: Jones & Bartlett Learning ISBN: 9780763726225 Category : Business & Economics Languages : en Pages : 252
Book Description
Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Author: Paul S. Goldner
Author: Paul S. Goldner
Author: Ron Zemke
Author: Lisbeth Calandrino
Author: Stephanie Dollschnieder
Author: Ron Karr
Author: John Ward Studebaker
Author: John A. Woods
Author: Lisa Childs
Author: Simon Majumdar
Author: Liz Osborne