Quality Without Tears PDF Download

Author: Philip B. Crosby
Publisher:
ISBN: 9780071002004
Category : Medical care
Languages : en
Pages : 228

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Author:
Publisher: Penguin
ISBN: 9780525934752
Category : Total quality management
Languages : en
Pages : 282

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Book Description
One of the founders of the "quality" movement in America introduces the concept of "completeness"--the idea that a successful corporation is a cohesive unit whose internal components must mesh smoothly. 30,000 first printing. $30,000 ad/promo. Tour.

Author: Philip B. Crosby
Publisher: Signet Book
ISBN: 9780451619617
Category : Quality assurance
Languages : en
Pages : 270

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Book Description
"Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"--

Author: Philip B. Crosby
Publisher: Plume
ISBN:
Category : Business & Economics
Languages : en
Pages : 232

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Author: Philip B. Crosby
Publisher: McGraw Hill Professional
ISBN:
Category : Business & Economics
Languages : en
Pages : 296

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Book Description
In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality Is Free, which has sold nearly 1.7 million copies and has been translated into dozens of languages. Quality Is Still Free offers readers the opportunity to adopt Crosby's penetrating insights for their own enormous benefit. Illustrations.

Author: Sami Bahri
Publisher: Lean Enterprise Institute
ISBN: 193410924X
Category : Business & Economics
Languages : en
Pages : 102

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Author: Jacob Tomsky
Publisher: Anchor
ISBN: 0385535643
Category : Biography & Autobiography
Languages : en
Pages : 250

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Book Description
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Author: Mary Walton
Publisher: Penguin
ISBN: 9780399550003
Category : Business & Economics
Languages : en
Pages : 292

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Book Description
Whether you're the owner of our own small business, a middle manager in a mid-sized company, or the CEO of a multinational, this book can show you how to improve your profits and productivity. How? By following the principles of The Deming Management Method. Middle- and top-echelon managers in particular will find Dr. Deming's method provocative and controversial. He is for a total revamping of the way American managers manage. Some of his pet peeves are: managers who manage by slogans or by setting quotas, managers who don't know what their jobs are and who can't define the responsibilities of the workers under them, managers who tend to blame workers, not realizing that workers want to take pride in their work. Change, Dr. Deming beliees, starts at the top with an informed, quality-conscious management. This book includes excellent advice on how to achieve that level of management expertise in the author's analysis of Dr. Deming's famous 14 Points for Managers and his Deadly diseases of management. Dr. Deming's management techniques are all carefully explained in this detailed, step-by-step treatment of their major points and of their practical applications to everyday business life. A large portion of The Deming Management Method is devoted to practical applications of the method by some of American's most innovative firms, including Honeywell, AT&T and Campbell's Soup.

Author: Al Roker
Publisher: Penguin
ISBN: 0451414942
Category : Biography & Autobiography
Languages : en
Pages : 289

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Book Description
The popular television personality discusses his battle with weight loss, describing his initial successes after bypass surgery, his efforts to get back on track after regaining lost weight, and his confrontation with goal-compromising childhood issues.

Author: Philip B. Crosby
Publisher: McGraw-Hill Companies
ISBN: 9780070145672
Category : Business & Economics
Languages : en
Pages : 234

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Book Description
Readers will discover the qualities that make a good executive, and they'll learn how to develop the critical ability to focus, coordinate, delegate, recognize, and listen.